• Monitor customer accounts daily to identify aged receivables and contact customers for payment. • Keep detailed records and reporting on collection activity including updating systems and trackers. • Receive in-bound AR related calls. • Resolve billing issues. • Research and respond to inquiries from service and parts customers, Lithia stores and internal customers within the timeframe that aligns with established service level agreements. • Other duties as assigned.

• Draft correspondence for past-due accounts and collections, identify delinquent accounts by reviewing files, and contact delinquent accountholders to request payment. • Reconcile customer accounts and supply customers with backup information. • Prepare and post high-volume daily cash receipts. • Monitor the credit hold queue. • Prepare for audits. • Handle international collections, including follow-up on overdue accounts from global customers and coordinating with various international departments. • Apply foreign exchange rates accurately when posting receipts or reconciling international accounts. • Other projects as assigned.

Join Our Mission at Sensi.AI At Sensi.AI, we are on a mission to transform how society cares for every older adult in need. We leverage the power of AI and data to ensure safety, dignity, and satisfaction in every caregiver-care recipient interaction. If you’re passionate about making a meaningful impact and want to help shape the future of elder care, we invite you to join our team. Here, you’ll be part of a culture that values innovation and compassion, and you’ll find exciting opportunities for professional growth as we work together to create an ideal care environment for older adults. About The Role We’re a fast-growing Series C SaaS company looking for an Accounts Receivable & Financial Operations Manager to join our Finance team. This is a hands-on, individual contributor role with real ownership. The core of the job is managing accounts receivable and customer billing end to end. A major focus of this role is owning our billing system as we go live and beyond, while acting as the primary point of contact for customer billing communication . The role will also include building company wide processes as AR & Finance Operations Manager You’ll work closely with Sales, Marketing, RevOps, Customer Success, and Legal to ensure billing is accurate, responsive, and delivers a strong customer experience. What You’ll Do Own our billing system end to end , including go-live, configuration, daily operation, and ongoing improvements Own customer billing and accounts receivable from invoice creation through cash collection Serve as the primary point of contact for customer billing and payment questions Generate and send invoices for subscriptions, prepayments, amendments, prorations, and credits Ensure billing data is accurate across contracts, CRM, billing platform, and ERP Monitor AR aging and follow up with customers on open balances in a professional, relationship-driven way Partner closely with Sales and Marketing (US based) and Finance team (Israel based) on billing setup, customer communication, and issue resolution Help design, document, and improve finance operations processes as the company scales Support the month-end close for AR and revenue Take on ad hoc finance and operational work as needed 2–5 years of experience in accounts receivable, billing, and finance operations SaaS/Startup experience required Significant experience interacting directly with customers on billing and payments Hands-on experience owning or administering a billing system Hands-on experience with CRM and billing tools (e.g., HubSpot, Chargebee) Experience billing U.S.-based customers Comfortable working in a fast-paced, evolving environment Strong attention to detail and ownership mindset Nice to Have Experience supporting or leading a billing system implementation Experience working closely with Sales, Marketing, or Customer Success teams Familiarity with subscription or recurring revenue models Hands-on experience with an ERP (NetSuite preferred) Who You Are

• Monitor the AR Aging • Review new contract billable components • Establish sales orders • Invoice all transactional and milestone/time-designated billings • Assist in providing weekly/monthly reporting for management on the status of overdue receivable and general receivable positions by customers • Conduct weekly follow-ups with customers for collections once their invoices become due • Troubleshoot any questions from customers on invoices received • Communicate in bi-weekly calls with sales team regarding new billable items found in contract pricebooks • Comply with monthly AR cutoff timing and have all invoices created by the end of the final business day of each month • Other related duties assigned as needed