Sensi.AI

Title: Prompt Engineer Location: Austin United States Job Description: Description Why Join Sensi.AI Sensi.AI is transforming the world of home care through agentic AI - and we're just getting started. As a hyper-growth startup, every team member has the opportunity to make a real impact on people's lives while working as part of a global, collaborative team in a flexible hybrid environment. About the Role We are looking for a Prompt Engineer to design, optimize, and continuously improve multi-turn conversational experiences across multiple Sensi.AI product lines. This role combines linguistic creativity, AI prompt engineering, and real-world experimentation. You'll work closely with product managers, who will provide requirements and prioritization, while you focus on crafting and iterating prompts, testing in real-world scenarios, and delivering natural, trustworthy interactions. This role is based in Austin, TX, with a hybrid work setup, combining in-office collaboration with remote flexibility. Key Responsibilities Conversational Design and Prompting - Design multi turn dialogue flows for text and voice agents with context awareness and memory handling. Define personalities and tone across products and agents. - Create multilingual prompt strategies and develop reusable templates and frameworks to speed development. Continuous Testing and Improvement - Test prompts with recordings, transcripts, and simulations before and after launch. Analyze live interactions to spot hallucinations, tone issues, dead ends, and token inefficiency. - Iterate quickly to improve quality, safety, and naturalness and use analytics and qualitative insights to measure success. Collaboration and Delivery - Partner with product managers on requirements and goals and work with engineers to integrate prompts within technical constraints. - Coordinate updates across multiple agents with version control for a unified experience and support compliance and privacy standards. Documentation and Knowledge Sharing - Maintain a prompt library with flows, system prompts, and version history and set guidelines for tone, multilingual consistency, and testing. - Share insights and learnings with the broader product and AI teams. Requirements - Proven experience designing multi-turn conversational systems, such as chatbots, voice assistants, or customer service agents. - Strong skills in prompt engineering techniques (e.g., few-shot, chain-of-thought, RAG pipelines). - Ability to define consistent, persona-driven conversational styles across multiple agents and products. - Familiarity with LLM APIs (OpenAI, Anthropic, etc.) and conversational frameworks (e.g., LangChain). - Excellent writing and linguistic skills, with attention to tone, clarity, and cultural sensitivity. - Basic programming skills (Python preferred) for testing and prototyping prompts. Nice-to-Have - Background in healthcare, caregiving, or other regulated industries. - Multi-lingual proficiency. Sensi celebrates diversity and uphold equal opportunity in our hiring practices. Our approach fosters an inclusive environment that sparks innovation and reflects the vibrant communities we serve. All persons shall have the opportunity to be considered for employment without regard to any characteristic protected by applicable federal, state, or local laws and ordinances.

Join Our Mission at Sensi.AI At Sensi.AI, we are on a mission to transform how society cares for every older adult in need. We leverage the power of AI and data to ensure safety, dignity, and satisfaction in every caregiver-care recipient interaction. If you’re passionate about making a meaningful impact and want to help shape the future of elder care, we invite you to join our team. Here, you’ll be part of a culture that values innovation and compassion, and you’ll find exciting opportunities for professional growth as we work together to create an ideal care environment for older adults. About The Role We’re a fast-growing Series C SaaS company looking for an Accounts Receivable & Financial Operations Manager to join our Finance team. This is a hands-on, individual contributor role with real ownership. The core of the job is managing accounts receivable and customer billing end to end. A major focus of this role is owning our billing system as we go live and beyond, while acting as the primary point of contact for customer billing communication . The role will also include building company wide processes as AR & Finance Operations Manager You’ll work closely with Sales, Marketing, RevOps, Customer Success, and Legal to ensure billing is accurate, responsive, and delivers a strong customer experience. What You’ll Do Own our billing system end to end , including go-live, configuration, daily operation, and ongoing improvements Own customer billing and accounts receivable from invoice creation through cash collection Serve as the primary point of contact for customer billing and payment questions Generate and send invoices for subscriptions, prepayments, amendments, prorations, and credits Ensure billing data is accurate across contracts, CRM, billing platform, and ERP Monitor AR aging and follow up with customers on open balances in a professional, relationship-driven way Partner closely with Sales and Marketing (US based) and Finance team (Israel based) on billing setup, customer communication, and issue resolution Help design, document, and improve finance operations processes as the company scales Support the month-end close for AR and revenue Take on ad hoc finance and operational work as needed 2–5 years of experience in accounts receivable, billing, and finance operations SaaS/Startup experience required Significant experience interacting directly with customers on billing and payments Hands-on experience owning or administering a billing system Hands-on experience with CRM and billing tools (e.g., HubSpot, Chargebee) Experience billing U.S.-based customers Comfortable working in a fast-paced, evolving environment Strong attention to detail and ownership mindset Nice to Have Experience supporting or leading a billing system implementation Experience working closely with Sales, Marketing, or Customer Success teams Familiarity with subscription or recurring revenue models Hands-on experience with an ERP (NetSuite preferred) Who You Are