Future Tech Enterprise, Inc.

• Receive, review, edit, and maintain compliance-related documentation including policies, procedures, work instructions, manuals, and standard templates • Manage document version control and lifecycle activities within the company’s Document Management System (DMS/QMS) • Ensure documentation is reviewed, approved, distributed, and archived in accordance with company policies, regulatory requirements, and AS9100 standards • Collaborate with documentation owners, subject matter experts, and operational teams to create, revise, and maintain controlled documentation • Monitor documentation accuracy and ensure employees have access to current and approved materials • Partner with the Training team to support the development and maintenance of compliance and operational training materials • Monitor training compliance and completion to ensure employees complete required training within established timelines • Support training effectiveness evaluations and assist with identifying opportunities for process or content improvements • Verify that documentation and training materials align with company policies, procedures, and AS9100 requirements prior to release or publication • Coordinate day-to-day Change Management process activities and provide administrative support for Change Requests • Manage intake, tracking, and preliminary compliance reviews of Change Requests to ensure completeness, accuracy, and validity • Maintain the Change Request Master Log and associated tracking documentation • Prepare agendas, supporting materials, and documentation for Change Control Board (CCB) meetings • Facilitate CCB meetings and coordinate approval workflows for submitted Change Requests • Work with responsible departments to monitor implementation progress and ensure timely completion and closure of approved changes • Support communication and coordination activities related to organizational and operational changes

• Monitor project billing; ensure invoices are accurate, timely, and in accordance with the contract. • Collaborate with project managers and other stakeholders to ensure accurate billing, and timely delivery of invoices. • Utilize and manage multiple billing and financial systems, ensuring data integrity and accuracy in all transactions. • Preparing and presenting regular reports on billing activities, revenue, and financial performance to management. • Create domestic and international invoices according to company practices; submit invoices to customers as needed. • Prepare daily cash receipts as needed. • Prepare for audits as needed. • Other projects as assigned.

Are you a strategic leader with a passion for IT service delivery and lifecycle program management? We are seeking a Program Manager to oversee and drive the successful delivery of IT services within customer IT lifecycle programs. This role ensures efficiency, quality, and alignment with business objectives while managing service-related processes, stakeholder engagement, and continuous improvement initiatives. The ideal candidate combines strategic leadership with hands-on operational oversight—balancing high-level program management with the detail-oriented execution needed to navigate system constraints (ServiceNow) and customer-specific business rules. We are looking for someone who will: - Take ownership of program success - Deep-dive into Excel data models and performance metrics - Drive process improvement and service alignment This position will be based out of our corporate headquarters, in Fort Lauderdale, FL. The work hours are from 8:30a - 5:30p. Eastern time. Our benefit offerings include Medical, Dental, and Vision Insurance, 401k with Company match and PTO. (Remote candidates may be considered.) This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts. Key Responsibilities IT Service Delivery & Operations - Oversee end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives. - Ensure compliance with customer business rules, SLAs, and audit requirements. - Manage inventory, returns, and B Stock redeployment to maximize cost savings and efficiency. - Ensuring accurate order processing, ticket reconciliation, and reporting. - Develop and refine ServiceNow workflows for fulfillment, returns, and queue management, ensuring accurate asset record creation and updates. - Implement IT service management best practices to drive operational efficiency. - Monitor service performance metrics and drive continuous improvement efforts. Data, Reporting & Continuous Improvement - Build and maintain Excel data models, pivot tables, dashboards, and tracking tools to manage KPIs, scope, and schedules. - Reconcile data across ServiceNow, ERP, and customer CMDBs to ensure accuracy. - Produce customer-facing reports, including PMRs, QBRs, and executive summaries. - Identify gaps, risks, and process inefficiencies; implement improvement and automation initiatives where possible. - Create repeatable project plans with clear milestones, workstreams, and stakeholder responsibilities. Stakeholder & Customer Engagement - Serve as the primary liaison between Future Tech, customers, depots, and third-party partners. - Provide timely communication on ticket status, order fulfillment, and returns management. - Facilitate regular stakeholder meetings, gather feedback, and align services with evolving business needs. - Act as an escalation point for ServiceNow or ERP workflow issues that impact execution. Team Leadership & Development - Lead and mentor queue managers, order processors, depot managers, and technical specialists. - Ensure teams are trained on both customer-specific business rules and industry best practices. - Set clear goals, conduct performance reviews, and foster a culture of accountability and continuous improvement. Service Management & Compliance - Implement ITIL-based frameworks for incident, problem, and change management. - Ensure IT service operations comply with organizational policies, security standards, and customer regulations. - Oversee break/fix, warranty management, and asset lifecycle processes. - Develop streamlined processes for cancellations, repairs, refurbishments, and disposal, including certificates of destruction and audit reporting. Innovation & Optimization - Continuously assess service performance, implementing technology and process improvements. - Stay informed on emerging IT service and PCaaS trends, leveraging them to enhance program delivery. Qualifications & Requirements Experience - 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong focus on global operations and customer engagement. - Proven ability to manage both high-level strategy and detailed operational execution. - Hands-on experience with ServiceNow workflows and ERP processes (or similar systems). - Strong background in reporting, data analysis, and executive-level communication. - This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts. Education & Certifications - Bachelor’s degree. - ITIL Foundation certification (preferred). - PMP certification is a plus. Skills & Proficiencies - Advanced Microsoft Excel (pivot tables, VLOOKUP, data modeling). - Familiarity with asset lifecycle logistics. - Strong leadership and stakeholder management skills, with the ability to translate technical complexity into business insight. - Analytical, detail-oriented, and able to thrive in high-pressure environments. - Customer-focused mindset with a commitment to continuous improvement. About Future Tech Enterprise, Inc. Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization. Why Join Future Tech - Influence the future of a rapidly evolving enterprise technology leader. - Collaborate with industry giants and public sector innovators to co-create impactful solutions. - Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation. #LI-Onsite #FutureTechJobs #LI-SG1 Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Are you a strategic leader with a passion for IT service delivery and lifecycle program management? We are seeking a Program Manager to oversee and drive the successful delivery of IT services within customer IT lifecycle programs. This role ensures efficiency, quality, and alignment with business objectives while managing service-related processes, stakeholder engagement, and continuous improvement initiatives. The ideal candidate combines strategic leadership with hands-on operational oversight—balancing high-level program management with the detail-oriented execution needed to navigate system constraints (ServiceNow) and customer-specific business rules. We are looking for someone who will: - Take ownership of program success - Deep-dive into Excel data models and performance metrics - Drive process improvement and service alignment This position will be based out of our corporate headquarters, in Fort Lauderdale, FL. The work hours are from 8:30a - 5:30p. Eastern time. Our benefit offerings include Medical, Dental, and Vision Insurance, 401k with Company match and PTO. (Remote candidates may be considered.) This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts. Key Responsibilities IT Service Delivery & Operations - Oversee end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives. - Ensure compliance with customer business rules, SLAs, and audit requirements. - Manage inventory, returns, and B Stock redeployment to maximize cost savings and efficiency. - Ensuring accurate order processing, ticket reconciliation, and reporting. - Develop and refine ServiceNow workflows for fulfillment, returns, and queue management, ensuring accurate asset record creation and updates. - Implement IT service management best practices to drive operational efficiency. - Monitor service performance metrics and drive continuous improvement efforts. Data, Reporting & Continuous Improvement - Build and maintain Excel data models, pivot tables, dashboards, and tracking tools to manage KPIs, scope, and schedules. - Reconcile data across ServiceNow, ERP, and customer CMDBs to ensure accuracy. - Produce customer-facing reports, including PMRs, QBRs, and executive summaries. - Identify gaps, risks, and process inefficiencies; implement improvement and automation initiatives where possible. - Create repeatable project plans with clear milestones, workstreams, and stakeholder responsibilities. Stakeholder & Customer Engagement - Serve as the primary liaison between Future Tech, customers, depots, and third-party partners. - Provide timely communication on ticket status, order fulfillment, and returns management. - Facilitate regular stakeholder meetings, gather feedback, and align services with evolving business needs. - Act as an escalation point for ServiceNow or ERP workflow issues that impact execution. Team Leadership & Development - Lead and mentor queue managers, order processors, depot managers, and technical specialists. - Ensure teams are trained on both customer-specific business rules and industry best practices. - Set clear goals, conduct performance reviews, and foster a culture of accountability and continuous improvement. Service Management & Compliance - Implement ITIL-based frameworks for incident, problem, and change management. - Ensure IT service operations comply with organizational policies, security standards, and customer regulations. - Oversee break/fix, warranty management, and asset lifecycle processes. - Develop streamlined processes for cancellations, repairs, refurbishments, and disposal, including certificates of destruction and audit reporting. Innovation & Optimization - Continuously assess service performance, implementing technology and process improvements. - Stay informed on emerging IT service and PCaaS trends, leveraging them to enhance program delivery. Qualifications & Requirements Experience - 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong focus on global operations and customer engagement. - Proven ability to manage both high-level strategy and detailed operational execution. - Hands-on experience with ServiceNow workflows and ERP processes (or similar systems). - Strong background in reporting, data analysis, and executive-level communication. - This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts. Education & Certifications - Bachelor’s degree. - ITIL Foundation certification (preferred). - PMP certification is a plus. Skills & Proficiencies - Advanced Microsoft Excel (pivot tables, VLOOKUP, data modeling). - Familiarity with asset lifecycle logistics. - Strong leadership and stakeholder management skills, with the ability to translate technical complexity into business insight. - Analytical, detail-oriented, and able to thrive in high-pressure environments. - Customer-focused mindset with a commitment to continuous improvement. About Future Tech Enterprise, Inc. Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization. Why Join Future Tech - Influence the future of a rapidly evolving enterprise technology leader. - Collaborate with industry giants and public sector innovators to co-create impactful solutions. - Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation. #LI-Onsite #FutureTechJobs #LI-SG1 Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

This posting is for current employees only. Using this form will ensure that HR is aware that you’ve applied for an internal position listed on our Careers page. Grow Your Career at Future Tech! At Future Tech, we’re committed to helping our people grow along with our business. If you’re ready for new challenges, explore open roles and apply as an internal candidate. This is a great way to expand your skills, build connections, and shape your career within our team. Important: You must complete the full application process for the position through its official job posting. This form does not replace the application process. Please provide: Your Name Current Position/Department Job Title of the Position You Applied For Thank you for taking this step toward your future with us—we’re excited to support your growth!

• Receive, review, and edit compliance-related documentation, including policies, procedures, work instructions, templates, and manuals. • Execute version control and document lifecycle within the company’s Document Management System (DMS/QMS). • Ensure documents are properly approved, distributed, and archived in accordance with regulatory and internal requirements. • Collaborate with subject matter experts and documentation personnel to create or update materials as needed. • Partner with the Training team to support the development and deployment of compliance and operational training materials. • Monitor training compliance to ensure timely completion of required courses by all employees. • Evaluate training effectiveness and recommend improvements to enhance learning outcomes and compliance.

• Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support • Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems • Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations • Escalate workflow blockers or inconsistencies to appropriate stakeholders, including the customer’s ITSM owner, internal IT support, and the Program Manager • Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service • Oversee the ServiceNow Returns Queue and asset record management tasks • Validate returned equipment against asset tags, serial numbers, and customer-owned configurations to ensure integrity • Cross-reference returned asset data with Future Tech’s ERP system and the customer’s CMDB (Configuration Management Database) • Validate ownership status and warranty coverage before final disposition • Implement quality assurance controls to mitigate inaccuracies arising from limitations or ServiceNow field constraints • Track device movements throughout the entire lifecycle—from procurement to fulfillment, returns, redeployment, and disposition • Leverage reporting capabilities for visibility across inventory locations, statuses, and shipment flows • Ensure in-transit and depot inventory is reflected accurately in internal systems and customer dashboards • Provide ongoing feedback to Future Tech and customer teams on ServiceNow system optimization opportunities • Document and recommend changes to reduce manual interventions, accelerate ticket handling, and align workflows between platforms • Stay informed of all changes to customer ServiceNow workflows, field configurations, and automation scripts that may impact fulfillment procedures • Train team members and document SOPs (standard operating procedures) for ServiceNow queue responsibilities

• Own and strengthen executive‑level relationships across assigned global accounts • Develop deep understanding of customer missions, business drivers, and technology roadmaps • Ensure customer satisfaction, retention, and expansion through proactive engagement and value realization • Create and execute multi‑year global account strategies and growth plans aligned to customer objectives and Future Tech priorities • Identify, qualify, and close new opportunities across hardware, software, services, and managed solutions • Drive account planning, pipeline management, forecasting accuracy, and revenue performance • Leverage Future Tech’s partner ecosystem to deliver differentiated solutions and incremental business value • Build and manage strategic relationships with technology partners • Lead and coordinate a virtual account team • Ensure alignment across sales, delivery, and operations to meet commitments and manage risk.

• Draft correspondence for past-due accounts and collections, identify delinquent accounts by reviewing files, and contact delinquent accountholders to request payment. • Reconcile customer accounts and supply customers with backup information. • Prepare and post high-volume daily cash receipts. • Monitor the credit hold queue. • Prepare for audits. • Handle international collections, including follow-up on overdue accounts from global customers and coordinating with various international departments. • Apply foreign exchange rates accurately when posting receipts or reconciling international accounts. • Other projects as assigned.

• Overseeing the company’s global end-to-end inventory lifecycle, ensuring accuracy, visibility, and control across internal locations and 3PL partners. • Establish and govern inventory control standards for serialized and non-serialized inventory across regions. • Ensure accurate inventory records, timely reporting, and adherence to agreed-upon processes. • Oversee global cycle count programs, reconciliation activities, and variance resolution with internal teams and 3PL partners. • Monitor inventory movements, intercompany transfers, and regional stock positioning to ensure data integrity across ERP and reporting systems. • Develop and maintain global inventory dashboards, KPIs, and performance metrics.