New Charter Technologies

Role Description The Business Development Manager (BDM), AI is a newly created, high-impact role responsible for growing New Charter Technologies' AI-related revenue and market presence. This role bridges the gap between emerging AI technology capabilities and real-world client business outcomes, developing pipeline and closing opportunities within New Charter's AI enablement portfolio. - Develop and execute a go-to-market strategy for New Charter's AI solutions and services. - Identify, qualify, and close new business opportunities with SMB and mid-market clients seeking AI adoption and integration support. - Serve as a subject matter expert and trusted advisor to clients navigating AI strategy, tooling, and implementation. - Collaborate with technical teams to scope and price AI enablement engagements. - Build relationships with AI technology vendors and ecosystem partners to enhance NCT's solution offerings. - Partner with marketing to develop AI-focused content, case studies, and demand generation campaigns. - Educate internal sales teams on AI enablement offerings and positioning. - Represent New Charter at industry events, webinars, and partner forums related to AI and digital transformation. - Maintain pipeline data and forecasting accuracy within the CRM. - Up to 50% travel. Qualifications - 4+ years of technology sales or business development experience, with exposure to AI, automation, or digital transformation solutions. - Familiarity with AI platforms, tools, and use cases (Microsoft Copilot, OpenAI, automation platforms, etc.). - Ability to translate complex AI concepts into business value for non-technical stakeholders. - Experience managing full sales cycles in a consultative, solutions-oriented environment. - Strong CRM proficiency and structured pipeline management. - Excellent communication, storytelling, and executive presentation skills. Requirements - Intellectually curious with a passion for emerging technology. - Entrepreneurial mindset — comfortable building a practice in new territory. - Strong communicator who can simplify complex topics for diverse audiences. - Results-driven with the ability to operate independently in a remote environment. - Collaborative and cross-functional with a team-first approach. Benefits - Estimated Compensation Range: $80,000 – $120,000 base + commission. Company Description At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Role Description We are seeking a Tier 1 Service Desk Engineer (Inside Service Engineer), who thrives in a fast-paced, client-focused environment, delivering prompt and effective technical support. - Help users by quickly solving tech issues and keeping things running smoothly. - Handle a wide range of tasks, including: - Resolving printer issues - Password resets - Troubleshooting MFA - Verifying suspicious emails - Responding to antivirus alerts - Providing support for client-specific applications - Assisting with new user setups - Manage tickets using ConnectWise PSA and maintain accurate documentation in IT Glue. - Collaborate with your team to keep systems performing their best. - Regularly interact with customers and stay ahead of potential issues. - Participate in team meetings to stay aligned and informed. Qualifications - Hands-on experience supporting end users in a service desk or help desk environment. - Strong troubleshooting skills across common technical issues. - Familiarity with ticketing systems, time entry, and documentation tools, such as ConnectWise PSA and IT Glue. - General understanding of firewalls, switches, and desktop computers. - Strong communication skills and attention to detail. - Ability to manage multiple tasks efficiently. Requirements - Two-year technical degree and 1-5 years of service center support experience. - Preferred experience with a Managed Service Provider (MSP), but not required. - Certifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred. - Experience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, Connectwise PSA (Connectwise Manage), and N-able/N-central RMM. - Strong organizational, communication, and problem-solving skills. - Professional demeanor and ability to work independently or in a team. - Experience with NetDocuments is a plus. Benefits - Compensation starting at $50,000, determined by multiple factors including candidate experience and expertise.

• Design, implement, and manage security controls for AI platforms and cloud environments used by Cyber74 clients (Microsoft 365 Copilot, Azure OpenAI, Google Workspace AI, and similar) • Configure and tune Data Loss Prevention (DLP) policies to prevent sensitive data exposure through AI tools and integrations • Develop and maintain alerting rules to detect abuse, anomalous behavior, and policy violations within AI-enabled platforms • Identify, remediate, and track security misconfigurations across AI and cloud environments using industry frameworks and tooling • Conduct security assessments of client AI deployments to identify gaps, risks, and areas for hardening • Collaborate with the vCISO and compliance teams to incorporate AI security considerations into broader client security programs • Document findings, configurations, and procedures; produce clear reports for both technical and executive audiences • Monitor the evolving AI security landscape and recommend new controls, tools, or policies as AI capabilities and threats develop • Support pre-sales and scoping conversations by contributing technical expertise to proposals and client discussions

• Personally lead and execute compliance engagements for clients • Serve as the primary hands-on point of contact for client compliance work • Conduct gap analyses, readiness assessments, and risk reviews directly with clients • Develop, write, and maintain client-facing policies, procedures, and control documentation • Help build and continuously refine Cyber74's internal compliance frameworks • Mentor and guide junior compliance staff • Collaborate with internal security engineers and vCISO team members • Track regulatory and framework updates • Support business development by contributing to proposals and client presentations

• Work from Element’s centralized Service Center or remotely to support client environments • Support desktops, virtual environments, and co-located systems in collaboration with service teams • Rapidly adapt to new technologies and maintain updated knowledge of computer systems • Maintain detailed documentation using ITGlue and Connectwise PSA (Connectwise Manage) • Provide daily customer interaction with a professional and positive attitude • Attend team meetings and improve technical skills continuously • Manage ticket resolution, follow-ups, and proactive reviews of client systems

Role Description The Communications Coordinator supports New Charter Technologies' corporate communications function, helping to develop, coordinate, and distribute internal and external communications across a variety of channels. This role is ideal for an early-career communications professional eager to grow in a dynamic, technology-focused environment. - Draft, edit, and publish internal communications including company announcements, newsletters, and intranet updates. - Support external communications including press releases, blog posts, and social media content in coordination with marketing. - Maintain and update the NCT communications calendar and asset library. - Coordinate logistics and content for internal events, town halls, and all-hands communications. - Assist in managing NCT's social media presence, including drafting posts and scheduling content. - Monitor media coverage and industry news; compile relevant summaries for leadership. - Support executive communications including talking points, presentation narratives, and correspondence. - Collaborate with HR and marketing on employer brand content and recruitment communications. - Ensure brand voice and messaging consistency across all communications touchpoints. Qualifications - 1–3 years of experience in corporate communications, public relations, marketing communications, or a related field. - Excellent writing and editing skills with strong attention to detail and grammar. - Experience with social media management and content scheduling tools (Hootsuite, Buffer, or similar). - Familiarity with internal communications platforms (Slack, Microsoft Teams, SharePoint) preferred. - Basic proficiency in design tools (Canva, Adobe Suite) a plus. - Strong organizational skills with the ability to manage multiple projects simultaneously. Requirements - Clear, confident communicator with a strong writing voice. - Organized and deadline-driven with strong attention to detail. - Collaborative team player who can work across departments. - Proactive and resourceful — takes initiative without being asked. - Curious and eager to grow in a communications career. Benefits - Estimated Compensation Range: $55,000 – $65,000 base. Company Description At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

• Develop and execute a go-to-market strategy for New Charter's AI solutions and services. • Identify, qualify, and close new business opportunities with enterprise and mid-market clients seeking AI adoption and integration support. • Serve as a subject matter expert and trusted advisor to clients navigating AI strategy, tooling, and implementation. • Collaborate with technical teams to scope and price AI enablement engagements. • Build relationships with AI technology vendors and ecosystem partners to enhance NCT's solution offerings. • Partner with marketing to develop AI-focused content, case studies, and demand generation campaigns. • Educate internal sales teams on AI enablement offerings and positioning. • Represent New Charter at industry events, webinars, and partner forums related to AI and digital transformation. • Maintain pipeline data and forecasting accuracy within the CRM.

• Plan, build, and manage integrated marketing campaigns from brief to execution across email, digital, social, and event channels. • Develop campaign calendars and project plans, ensuring timely delivery of all campaign assets. • Write and edit campaign copy including emails, landing pages, ads, and social posts. • Manage digital advertising campaigns (Google Ads, LinkedIn) including targeting, budget pacing, and optimization. • Coordinate with the MDF Manager on partner-co-funded campaigns to ensure compliance with partner requirements. • Analyze campaign performance using marketing analytics tools and optimize based on results. • Work with brand and corporate communications team to support campaign production. • Support the marketing team with event logistics for virtual and in-person events. • Deliver regular campaign performance reports to marketing leadership and key stakeholders.

Role Description The Business Development Manager (BDM), Microsoft is responsible for driving revenue growth through New Charter Technologies' Microsoft partnership ecosystem. This role manages and expands relationships with Microsoft and Microsoft-aligned partners, identifies co-selling opportunities, and positions New Charter's Microsoft-based solutions to enterprise and mid-market clients. - Develop and execute a business development strategy focused on Microsoft solutions and the Microsoft partner channel. - Build and maintain strong relationships with Microsoft field sales, partner development managers (PDMs), and channel partners. - Identify, qualify, and close co-sell opportunities in collaboration with Microsoft and New Charter account teams. - Position New Charter's Microsoft-aligned offerings including Microsoft 365, Azure, and security solutions to prospective and existing clients. - Track partner incentives, MDF (Market Development Funds), and rebate programs to maximize NCT's Microsoft partnership benefits. - Collaborate with marketing to develop partner-facing content, campaigns, and events. - Represent New Charter at Microsoft partner events, summits, and industry conferences. - Maintain accurate pipeline data and partner activity records in the CRM. - Report on partner revenue, pipeline health, and co-sell metrics to leadership. - Travel up to 25% to 50%. Qualifications - 4+ years of experience in technology sales, channel sales, or partner management, with direct Microsoft ecosystem experience required. - Deep understanding of the Microsoft partner network (CSP, MSSP, ISV) and co-sell motions. - Demonstrated success managing and growing channel or partner revenue. - Experience with Microsoft 365, Azure, or Microsoft Security solutions preferred. - Strong CRM proficiency and data-driven pipeline management. - Excellent communication, negotiation, and executive-level presentation skills. Requirements - Strategic thinker with a strong business development mindset. - Relationship-driven with the ability to build trust across partner and client organizations. - Results-oriented with a track record of meeting and exceeding quota. - Self-managed and accountable in a fully remote environment. - Collaborative across internal teams including marketing, technical sales, and delivery. Benefits - Estimated Compensation Range: $120,000 base + commission. Company Description At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Role Description The Business Development Representative (BDR) – West, Central & East is responsible for generating new business pipeline across the central United States. This outbound-focused role is a cornerstone of New Charter Technologies' go-to-market engine, targeting SMB and mid-market accounts. - Prospect and qualify new business opportunities via outbound calls, emails, and LinkedIn outreach within the central US territory. - Research target accounts to identify key stakeholders and develop personalized outreach strategies. - Schedule discovery calls and product demonstrations for Senior Account Executives. - Maintain accurate activity records and pipeline data within the CRM. - Meet or exceed weekly and monthly KPIs including calls, emails, and meetings booked. - Collaborate with marketing on campaign follow-up and lead qualification. - Participate in ongoing sales training and professional development programs. - Provide feedback from prospects to marketing and product teams to inform messaging and positioning. - Up to 25% travel. Qualifications - 1–3 years of B2B sales development, inside sales, or outbound prospecting experience. - Familiarity with IT services, managed services (MSP), or technology solutions preferred. - Proficiency with CRM tools (Salesforce, HubSpot) and sales engagement platforms. - Strong written and verbal communication skills. - Ability to work independently in a fully remote environment. - Experience selling into SMB or mid-market accounts a plus. Requirements - Highly motivated, competitive, and resilient with a hunter mentality. - Coachable and eager to learn with a growth mindset. - Organized and detail-oriented with strong follow-through. - Team-oriented with a collaborative spirit. - Comfortable with ambiguity in a fast-growing, evolving organization. Benefits - Estimated Compensation Range: $45,000 – $65,000 base + commission. Company Description At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.