Cognits

Role Description We are seeking a dedicated and bilingual Design Researcher / User Researcher for a critical, fixed-term consultancy engagement focused on digital transformation and ecosystem integration. This position is full-time for approximately 5 weeks, from November to December 2025, with potential for extension into January 2026. It requires native or complete professional fluency in Spanish to conduct deep, in-person qualitative research with end-users and key stakeholders in Central America. The core function of this role is to map the current user ecosystem, conduct research to inform a unified digital platform strategy, apply analytical rigor to quantitative data, and synthesize findings into actionable user journeys and final client deliverables. This high-impact engagement offers consideration for our talent pool for future collaboration, including potential long-term employment. - Plan and execute essential user and stakeholder interviews to gain deep user understanding and validate product assumptions. - Develop detailed Current Journey Maps representing actual customer experiences, emotions, interactions, and pain points. - Create archetypal user Personas and Empathy Maps based on qualitative data to drive design team empathy. - Contribute field findings and user input to prioritization sessions with stakeholders to inform feature ranking. - Identify and articulate clear Problem Statements and contribute to How Might We sessions to reframe insights as opportunity areas. - Validate new wireframes with users to create the New Journey Map and develop a visual User Story Mapping for clear product requirements. - Review and analyze quantitative usage data to scope and precisely define areas of high friction for targeted research. - Analyze data and findings from unmoderated usability studies to inform robust research synthesis efforts. - Translate complex research findings and data analysis into clear, actionable insights, opportunities, and final client deliverables. Qualifications - Design Research Methodologies - Advanced qualitative research design and execution - Contextual inquiry and observation techniques - Journey Mapping, Personas, and Empathy Map development - Problem framing (Problem Statements, How Might We) - Proficiency in digital collaboration tools (Miro/Mural) - Qualitative Synthesis & Analysis - End-to-end qualitative synthesis and thematic analysis - Quantitative data analysis and friction point scoping - Analytical rigor and critical thinking - Translation of complex data into actionable insights - Comprehensive usability study analysis - Interpersonal & Communication - Native/Complete Professional Spanish Fluency (Mandatory) - Cross-cultural communication and relationship building - Stakeholder empathy and management - Persuasive presentation and delivery skills - Ability to present complex findings to non-research audiences Requirements - Demonstrable experience leading research initiatives that have directly informed successful digital products or services. - A strong portfolio showcasing end-to-end research process, critical thinking, and examples of complex synthesis efforts. - Experience in conducting in-person research in Latin American markets is a strong plus. - Comfort working with design and development teams, effectively communicating research insights and technical implications. - Ability to thrive in a fast-paced, iterative environment and adapt to evolving project requirements.

• Monitor the AR Aging • Review new contract billable components • Establish sales orders • Invoice all transactional and milestone/time-designated billings • Assist in providing weekly/monthly reporting for management on the status of overdue receivable and general receivable positions by customers • Conduct weekly follow-ups with customers for collections once their invoices become due • Troubleshoot any questions from customers on invoices received • Communicate in bi-weekly calls with sales team regarding new billable items found in contract pricebooks • Comply with monthly AR cutoff timing and have all invoices created by the end of the final business day of each month • Other related duties assigned as needed