• Own Metrc’s customer education strategy and lifecycle-based curriculum architecture. • Design and maintain scalable, role-based learning pathways (e.g., administrators, regulators, operators). • Oversee LMS operations, content governance, and learning performance analytics. • Establish and lead a single-source-of-truth documentation and knowledge framework. • Ensure documentation accuracy, version control, and alignment with actual product behavior. • Implement processes for real-time documentation updates tied to product releases. • Own the strategy and execution of in-app education, including walkthroughs, tooltips, release banners, feature nudges, and contextual help. • Drive targeted, event-based education models using platforms such as Pendo or equivalent tools. • Build a predictable release readiness framework connecting Product, Enablement, Support, and CX. • Lead change enablement programs that ensure smooth customer adoption of new features and workflows. • Partner with Product, UX, subject matter experts, and Customer Success Managers to map customer workflows and surface friction points. • Lead “friction-to-action” cycles that translate insights into enablement solutions and product improvements. • Build, lead, and develop a multidisciplinary enablement team spanning instructional design, documentation, in-app learning, and enablement communications. • Establish KPIs to measure enablement impact, including case deflection, adoption rates, time-to-value, and customer satisfaction. • Serve as a cross-functional leader supporting long-term Customer Experience strategy.

• Own the global Consulting Services delivery portfolio, including implementations, upgrades, and strategic client initiatives • Establish portfolio-level governance with visibility into delivery health, risk, dependencies, and outcomes • Drive consistent execution across regions while allowing for local nuance and client complexity • Act as the senior escalation point for complex delivery issues, client risks, and timeline challenges • Partner closely with Services, Product, Engineering, and Sales leadership to align delivery commitments with product and commercial realities • Define and standardize project and program management frameworks, tools, and delivery expectations • Ensure discipline around scope, timelines, risk management, change control, and financial performance • Lead remediation of at-risk programs, including client communication and recovery planning • Champion data-driven delivery management through dashboards, metrics, and executive reporting • Own global resource planning and capacity management across Consulting Services • Balance utilization, skill mix, regional coverage, and cost efficiency • Partner with Services leadership on hiring plans, role design, and workforce strategy • Anticipate future demand and proactively align capacity to pipeline and contractual commitments • Serve as executive sponsor for key strategic clients • Build trust with senior client stakeholders through transparent communication and predictable delivery • Navigate complex client environments with multiple stakeholders, competing priorities, and evolving scope • Represent Consulting Services in executive forums internally and externally • Design scalable delivery models to support growth without sacrificing quality or predictability • Identify opportunities to streamline workflows, automate reporting, and reduce manual overhead • Drive continuous improvement through post-project reviews, trend analysis, and operational insights • Partner with Product and Engineering to feed delivery insights back into roadmap and enablement efforts • Lead and develop high-performing project managers, program managers, and delivery leaders • Set clear expectations, performance metrics, and accountability standards • Coach leaders on executive communication, risk management, and decision-making • Build a culture of ownership, clarity, and follow-through.

• Director of Orthotics responsible for directing overall functions of Orthotic Services • Coordinate and supervise operations of the department • Administer services and orthotic devices as prescribed • Maintain performance improvement activities • Assure competency of staff members • Formulate budget • Develop system for reviewing department charges • Maintain compliance with all regulatory laws

• Drives execution across high-priority integration teams • Leads teams through all phases of integration – from pre-close planning to post-merger optimization • Partners closely with functional leaders and teams, supports value creation, maintains operational continuity, and fosters effective cross-functional collaboration • Partners with leadership ensures integration readiness and team performance, advancing enterprise integration and delivering measurable outcomes • Leads functional integration teams and large-scale initiatives to develop and execute comprehensive integration plans • Provides direct leadership to complex and high-impact teams and initiatives, managing multiple high-priority workstreams to support enterprise-wide value creation • Serves as a strategic integration partner to designated executives in high-value areas, supporting alignment, planning, and delivery of complex integration efforts • Collaborates closely with Integration Leadership to align integration activities with organizational priorities, ensuring readiness and coordinated execution across domains.