Job Closed
This listing is no longer active.
Metrc is the most trusted and experienced provider of cannabis regulatory systems.
Customer Enablement Director
Location
Florida
Posted
133 days ago
Salary
0
Seniority
Lead
Job Description
Customer Enablement Director
Metrc
• Own Metrc’s customer education strategy and lifecycle-based curriculum architecture. • Design and maintain scalable, role-based learning pathways (e.g., administrators, regulators, operators). • Oversee LMS operations, content governance, and learning performance analytics. • Establish and lead a single-source-of-truth documentation and knowledge framework. • Ensure documentation accuracy, version control, and alignment with actual product behavior. • Implement processes for real-time documentation updates tied to product releases. • Own the strategy and execution of in-app education, including walkthroughs, tooltips, release banners, feature nudges, and contextual help. • Drive targeted, event-based education models using platforms such as Pendo or equivalent tools. • Build a predictable release readiness framework connecting Product, Enablement, Support, and CX. • Lead change enablement programs that ensure smooth customer adoption of new features and workflows. • Partner with Product, UX, subject matter experts, and Customer Success Managers to map customer workflows and surface friction points. • Lead “friction-to-action” cycles that translate insights into enablement solutions and product improvements. • Build, lead, and develop a multidisciplinary enablement team spanning instructional design, documentation, in-app learning, and enablement communications. • Establish KPIs to measure enablement impact, including case deflection, adoption rates, time-to-value, and customer satisfaction. • Serve as a cross-functional leader supporting long-term Customer Experience strategy.
Job Requirements
- 7+ years of experience in customer enablement, customer education, CX strategy, product enablement, or related functions.
- Proven experience overseeing learning design, content operations, and documentation workflows.
- Strong cross-functional leadership skills, particularly partnering with Product, UX, Customer Success, and Support teams.
- Demonstrated ability to interpret customer signals and translate insights into scalable learning and workflow programs.
- Track record of modernizing or scaling enablement functions in complex environments.
- Familiarity with LMS platforms, in-app learning technologies, and data-driven decision-making.
- Exceptional communication, systems thinking, and change management capabilities.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Related Guides
Related Categories
Related Job Pages
More Director Jobs
Senior Director, Consulting Services
Management Controls Inc.We are on a mission to bring owners and their contractors together to solve business problems and create value
• Own the global Consulting Services delivery portfolio, including implementations, upgrades, and strategic client initiatives • Establish portfolio-level governance with visibility into delivery health, risk, dependencies, and outcomes • Drive consistent execution across regions while allowing for local nuance and client complexity • Act as the senior escalation point for complex delivery issues, client risks, and timeline challenges • Partner closely with Services, Product, Engineering, and Sales leadership to align delivery commitments with product and commercial realities • Define and standardize project and program management frameworks, tools, and delivery expectations • Ensure discipline around scope, timelines, risk management, change control, and financial performance • Lead remediation of at-risk programs, including client communication and recovery planning • Champion data-driven delivery management through dashboards, metrics, and executive reporting • Own global resource planning and capacity management across Consulting Services • Balance utilization, skill mix, regional coverage, and cost efficiency • Partner with Services leadership on hiring plans, role design, and workforce strategy • Anticipate future demand and proactively align capacity to pipeline and contractual commitments • Serve as executive sponsor for key strategic clients • Build trust with senior client stakeholders through transparent communication and predictable delivery • Navigate complex client environments with multiple stakeholders, competing priorities, and evolving scope • Represent Consulting Services in executive forums internally and externally • Design scalable delivery models to support growth without sacrificing quality or predictability • Identify opportunities to streamline workflows, automate reporting, and reduce manual overhead • Drive continuous improvement through post-project reviews, trend analysis, and operational insights • Partner with Product and Engineering to feed delivery insights back into roadmap and enablement efforts • Lead and develop high-performing project managers, program managers, and delivery leaders • Set clear expectations, performance metrics, and accountability standards • Coach leaders on executive communication, risk management, and decision-making • Build a culture of ownership, clarity, and follow-through.
• Director of Orthotics responsible for directing overall functions of Orthotic Services • Coordinate and supervise operations of the department • Administer services and orthotic devices as prescribed • Maintain performance improvement activities • Assure competency of staff members • Formulate budget • Develop system for reviewing department charges • Maintain compliance with all regulatory laws
Integration Delivery Director – Enterprise Shared Services
Advocate Aurora HealthWe help people live well. We’re proud to be part of Advocate Health.
• Drives execution across high-priority integration teams • Leads teams through all phases of integration – from pre-close planning to post-merger optimization • Partners closely with functional leaders and teams, supports value creation, maintains operational continuity, and fosters effective cross-functional collaboration • Partners with leadership ensures integration readiness and team performance, advancing enterprise integration and delivering measurable outcomes • Leads functional integration teams and large-scale initiatives to develop and execute comprehensive integration plans • Provides direct leadership to complex and high-impact teams and initiatives, managing multiple high-priority workstreams to support enterprise-wide value creation • Serves as a strategic integration partner to designated executives in high-value areas, supporting alignment, planning, and delivery of complex integration efforts • Collaborates closely with Integration Leadership to align integration activities with organizational priorities, ensuring readiness and coordinated execution across domains.
Senior Director of Business Intelligence
Cable ONECable One is now Sparklight, visit us at https://lnkd.in/gYiGXS3
• Lead Enterprise Data Analysis: Set the strategy and operational model for analytics across the business, ensuring alignment to company goals and measurable outcomes. • Partner with Senior Leadership: Collaborate with C-level and functional leaders to establish strategic plans, roadmaps, and objectives for data-driven decision-making. • Oversee Data Estate: Direct data engineers in the ingestion and curation of the company's data assets into our Azure-hosted data lake, with continuous cost optimization and pipeline modernization. • Evangelize for Data Governance: Build trust in the company's data assets by promoting documentation and discoverability, while also partnering with InfoSec to ensure data security • Prioritize High-Impact Work: Engage with corporate leaders to focus initiatives on the most critical, value-driving business questions. • Deliver Strategic Insights: Provide timely, actionable recommendations on product performance, sales effectiveness, marketing ROI, industry shifts, competitor dynamics, and consumer trends. • Competitive & Market Intelligence: Analyze competitor activities and market movements to inform company strategy, positioning, and key business decisions. • Data Quality & Governance Collaboration: Partner with business leaders and IT to improve reference data quality, taxonomy, and master data standards that power analytics. • Modern Analytics Enablement: Ensure the team has access to and mastery of modern, scalable analytics tools and platforms (e.g., cloud data warehouses, BI, statistical modeling, AI/ML where appropriate). • Stakeholder Engagement: Establish robust intake, prioritization, and communication rhythms (OKRs, QBRs) to maximize transparency, speed, and impact. • Talent & Culture: Build, mentor, and retain a high-performing analytics team with a culture of curiosity, rigor, and business partnership.




