• Focus on driving operational improvement at our customers (requires up to 20% travel) through our products - you will understand the unique operational needs of each of your customers, evangelize the products, build/run analytics on customer operations and performance, and work with fellow product implementation and customer success team members, marketing and sales to ensure that our products are making our customers successful • Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for our product, iQueue for Infusion Centers, (as well as the transfer mechanisms) and coordinate required security and other audits • Independently manage customer implementations/expansions. Leverage project management and coordination to align internal and external stakeholders on timelines and expectations • Facilitate analytically intense processes involving gathering data from sometimes disparate systems, exploring these data sets for abnormalities and preprocessing this data for deeper use and analysis • In concert with the data onboarding team, work with customers to integrate their Electronic Healthcare Records (EHR) data into our software • Utilize business intelligence tools to correctly map the customer EHR fields utilized by our software for scheduling optimization • Assign and monitor key metrics during implementations • Perform quality control in after action reviews and work to continuously improve our internal project management plans for future projects • Establish and maintain strong relationships with key customer contacts • Conduct training and data troubleshooting support • Monitor customer operations and operational outcomes by using internal tools and customer calls, verify that the product is working well on customer sites, and proactively solve problems • Help refine vision and strategy, educating inbound product managers and other functional groups on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap • Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients. Navina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon. Navina is seeking a seasoned and driven Implementation Engineer to lead technical onboarding for large health systems. This is a high-impact individual contributor role at the intersection of technology and customer success, where you will be responsible for translating Navina’s AI and data requirements into seamless Epic or other EMR integrations. In this role, you will serve as the senior technical voice in customer onboarding—owning the end-to-end implementation lifecycle and collaborating closely with Product, R&D, and Customer Success teams. You’ll guide customers through complex integrations, ensure frictionless go-lives, and play a key role in shaping scalable delivery processes that support Navina’s rapid growth across health systems. Responsibilities - Lead end-to-end implementations for Epic and other EMR-based customers—from kickoff through go-live and interface activation. - Act as the primary technical contact for CMIOs, Epic Analysts, interface engineers, and other IT leaders. - Design and configure integrations (HL7 v2/v3, FHIR, Interconnect VPN, etc.). - Troubleshoot complex issues during onboarding with Product and Engineering support. - Maintain project plans and provide clear status updates to stakeholders. - Build and maintain reusable templates, runbooks, and automation scripts. - Share field insights with Product, R&D, and Medical teams to inform roadmap decisions. - Support pre-sale efforts by advising Health System customers on integration feasibility, scope, and technical requirements. - Promote knowledge-sharing and best practices across Navina teams related to Health Systems integrations and Epic implementations Requirements - 5+ years in technical implementation, integration engineering, or customer onboarding for healthcare SaaS, consulting, or EHR vendors. - Deep, hands-on Epic expertise — Strong understanding of Epic’s architecture, integration points, and configuration workflows—including user access controls, FHIR API enablement, and SMART on FHIR/OAuth2 setup. - Advanced SQL skills - Strong project-management abilities: create timelines, manage risks, and deliver on schedule. - Exceptional written and verbal communication—able to translate complex technical details for both C-suite and frontline analysts. - Strong executive presence and ability to represent Navina in customer steering committees and governance meetings during implementation - Solid grasp of U.S. healthcare data standards How You Would Stand Out? - Epic certification(s) - Prior experience in a high-growth startup environment. - Experience integrating with other EHRs (eCW, Athenahealth, Veradigm, and others). - Programming/scripting proficiency (Python, JavaScript/Node.js) You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a pivotal part of delivering seamless employee benefits solutions for clients, from project kickoff to operational handoff. You will lead the implementation of complex benefit plans, ensuring adoption, accuracy, and client satisfaction. Acting as the primary point of contact during onboarding, you will coordinate across internal teams and external stakeholders to drive operational readiness. The position offers the chance to manage multiple projects, identify process improvements, and support client growth opportunities. Success in this role directly impacts client experience, operational efficiency, and the long-term success of implemented programs. The environment is collaborative, fast-paced, and highly client-focused, requiring both strategic thinking and hands-on problem solving. - Lead the execution of implementation projects, managing all phases from kickoff to operational handoff. - Serve as the main point of contact for clients during onboarding, guiding them through operational setup, training, and change management. - Develop and ensure alignment on Standard Operating Procedures (SOPs), enabling internal teams and offshore staff to execute efficiently. - Coordinate internal and external stakeholders to meet project timelines, milestones, and deliverables. - Proactively manage project scope, identify risks, and resolve issues to maintain implementation momentum. - Create and maintain project documentation, training materials, and delivery assets to support consistent and high-quality client experiences. - Identify potential client needs or expansion opportunities during implementation and communicate these to account management teams. Qualifications - 3+ years of experience as a client-facing implementation consultant, project manager, or technical onboarding professional. - Direct experience in Employee Benefits insurance, including plan administration, client servicing, and carrier coordination. - Exceptional project management and organizational skills, capable of managing complex B2B projects with multiple moving parts. - Strong communication skills, including the ability to train diverse stakeholders, build trust, and manage expectations. - Collaborative mindset to balance client demands with internal operational priorities. - Hands-on problem-solving skills with the ability to navigate challenges and maintain project momentum. - Preferred: Relevant insurance industry certifications, PMP or other project management certification, and experience working with global or offshore teams. Benefits - Competitive salary and comprehensive benefits package. - Paid time off and flexible remote work arrangements. - Opportunities for professional development and career growth. - Collaborative, cross-functional work environment. - Recognition programs and supportive team culture. - Engagement with meaningful projects that directly impact client success and organizational growth.

Nursing Education Program Implementation Specialist Are you passionate about helping nursing programs implement and sustain effective teaching solutions? Would you enjoy leading implementation projects, working cross functionally with internal partners and nursing education professionals? About our Team As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results. About the Role The Implementation Specialist (IS) will work with Program Solution accounts outlining plans for implementing Nursing & Health Education products into their programs. This role identifies important milestones at the account and builds the implementation process into a timeline. The IS works with internal partners and the sales team to deploy resources accordingly and have a clear understanding of the roles that all team members play in the implementation process. They will work in direct contact with the customer and internal teams to ensure that process timelines and deliverables have been met and pivot on deliverables as needed. The Implementation Specialist reports internally on all projects in process and provides timely updates to managers and internal teams. The goal for the Implementation Specialist is to leave the customer confidently using Elsevier’s digital products and build an ongoing training plan for new faculty using our products moving forward at the institution and transition the implementation plan to the Enterprise Customer Success Manager and into steady state for post Implementation. Responsibilities - Establish training plans for Program Solution customers. - Set Implementation schedule and timeline to fit account calendar. - Track and maintain team deadlines for Implementation. - Work to collaborate with internal partners to establish curriculum needs and deploy resources for successful program launch of Elsevier Digital products. - Builds account product usage tools to establish a framework of Elsevier digital products and their use within the curriculum. - Identify “at-risk” customers and collaborate to give insight into action plans. - Implements the plan for the Program Solution accounts that will hold accountable the faculty and program administration for a product optimization plan that is ready for hand-off to the Enterprise Customer Success Manager bringing the account to full steady state. - Manage Curriculum Solution process tracking to completion. Qualifications - Have a minimum of a Bachelor’s degree - Experience in Nursing Education in higher education preferred - 1-2 years of experience in Sales, Project Coordination, Customer Success, Customer Service or other Customer-facing roles - Demonstrate the ability to work autonomously with above average skills in self learning, prioritization, organization, and time management - Possess effective interpersonal and leadership skills as well as a proven track record of success - Demonstrate excellent collaborative skills and a teamwork orientation - Ability to communicate effectively across multiple formats via phone, email, webinar and in person - Experience with Excel, Microsoft Project or Trello a plus - Be able to consistently meet deadlines - Have a high-energy, positive, “can-do” attitude U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Ohio, the base pay range is $74,900 - $124,700. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.