• Handling outgoing and inbound calls from customers to resolve delinquent accounts. • Assisting customers with time a sensitive matter and providing follow-up • Ability to listen, negotiate and provide solutions for consumers based upon their financial situation. • Updating of customer accounts with accurate information. • Follow all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (included the Fair Debt Collection Practices Act). • Maintain accounts assigned calling effort - Maintain excellent records of customer interactions - Payment processing

• Empower school-aged children by using evidence-based strategies to support specialized instruction, individual education plans, and academic success. • Provide specialized instruction in literacy. • Collaborate with families and educators. • Help students thrive through consistent, data-driven support. • Ensure that every child can build independence and resilience, no matter where they are.

• Partners with C-Suite executives to structure high-value, multifaceted, enterprise-wide solutions across mature and emerging markets • Leads the identification, development, and advancement of large, complex deals, typically valued at $100M+ (or as defined by leadership), as well as strategically critical opportunities of similar complexity • Drives growth in both the quality and quantity of large-scale opportunities within the GEMS portfolio (strategic accounts) • Serves as the primary architect for deal strategy, including structuring, positioning, and value articulation • Partners cross-functionally (sales, finance, legal, delivery, and executive leadership) to shape and mature opportunities from early-stage concept through deal closure • Develops differentiated deal constructs that address client needs while maximizing enterprise value • Assesses and prioritizes opportunities based on strategic fit, risk, and return profile • Influences senior stakeholders internally and externally to align on complex deal structures • Builds repeatable frameworks and best practices for large deal development • Acquires net new logos - expand whitespace in target account and establish repeatable sources of new pipeline • Builds and maintains a named account prospect list • Develops strategic account plans for top targets • Owns opportunists through qualification, business case development and internal alignment before hand off to “closing team"

• Build trusted relationships with older adults and their families, grounded in listening and empathy. • Serve as a go-to resource for navigating medical systems, social services, and emotional wellness needs. • Create individualized care plans that address both clinical needs and SDOH, such as: • Access to food and housing programs • Transportation coordination • Medication management and reminders • Appointment scheduling and follow-ups • Caregiver support and education • Collaborate with Sailor’s therapists, care coordinators, and tech platform to deliver seamless, person-centered care. • Provide feedback to help shape Sailor’s patient advocacy model as we scale.