Sailor Health

• Deliver high-quality, evidence-based psychotherapy to older adults in a virtual setting. • Design personalized treatment plans to meet the unique needs of each patient. • Work independently while being part of a collaborative and supportive care team. • Manage electronic documentation efficiently using our streamlined EMR system. • Participate in regular team meetings, supervision, and training to ensure best practices.

• Own the onboarding journey: Guide providers from first contact through contracting, credentialing, and initial patient assignment, ensuring a seamless and supportive experience. • Collaborate cross-functionally: Partner closely with Clinical Operations, Credentialing, and Care Coordination teams to align on capacity needs and onboarding timelines. • Maintain pipeline visibility: Track metrics such as response rate, conversion rate, onboarding duration, and ramp-up progress to identify trends and bottlenecks. • Drive provider pipeline growth: Identify, engage, and nurture relationships with licensed therapists, psychologists, and clinical social workers across Sailor’s target states. • Ensure compliance readiness: Verify that all required documents are complete, accurate, and compliant with Sailor’s standards. • Enhance provider experience: Act as a point of contact for new clinicians, addressing questions quickly and ensuring they feel supported and excited to join Sailor.

• Submit medical claims accurately and efficiently to insurance payers • Review, track, and follow up on denied, rejected, unpaid, or stale claims • Work directly with insurance companies to resolve billing and reimbursement issues • Identify and resolve claim errors, eligibility issues, authorization gaps, and payer rejections • Submit corrected claims and manage appeals when necessary • Maintain accurate documentation and claim status updates across internal systems • Monitor aging claims and proactively escalate high-risk accounts or payer issues • Partner closely with intake, credentialing, clinical, and operations teams to resolve claim blockers quickly • Ensure timely and accurate workflows related to reimbursement and collections • Continuously improve billing workflows, operational efficiency, and claim turnaround times

• Submit medical claims accurately and efficiently to insurance payers • Review, track, and follow up on denied, rejected, unpaid, or stale claims • Work directly with insurance companies to resolve billing and reimbursement issues • Identify and resolve claim errors, eligibility issues, authorization gaps, and payer rejections • Submit corrected claims and manage appeals when necessary • Maintain accurate documentation and claim status updates across internal systems • Monitor aging claims and proactively escalate high-risk accounts or payer issues • Partner closely with intake, credentialing, clinical, and operations teams to resolve claim blockers quickly • Ensure timely and accurate workflows related to reimbursement and collections • Continuously improve billing workflows, operational efficiency, and claim turnaround times

About Sailor HealthSailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support. At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. About the RoleLocation: Remote - Canada based only Title: Care Coordinator Compensation: $40,000 CAD We’re hiring a full-time remote Care Coordinator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way. This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust. This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care. Who You Are - Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations. - Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks. - Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly. - Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health. - Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow. Why Join Sailor Health - Mission with impact. Help bring life-changing care to a population that’s too often overlooked. - Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. - Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. - Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for. If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.

About Sailor HealthSailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support. At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. About the RoleLocation: Remote - Canada based only Title: Care Coordinator We’re hiring a full-time remote Care Coordinator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way. This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust. This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care. Who You Are - Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations. - Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks. - Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly. - Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health. - Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow. Why Join Sailor Health - Mission with impact. Help bring life-changing care to a population that’s too often overlooked. - Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. - Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. - Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for. If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.

About Sailor HealthSailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support. At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. About the RoleLocation: Remote - Canada based only Title: Care Coordinator (Patient Support) We’re hiring a full-time remote Care Coordinator (Patient Support) to provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care, you’ll be their go-to point of contact for everything they need, including scheduling changes, billing questions, troubleshooting Zoom – all while providing friendly, reliable guidance every step of the way. In this role, you’ll ensure patients always feel cared for, informed, and supported. You’ll handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism. This is an ideal position for someone who thrives on solving problems, staying organized under pressure, and making people feel valued and understood — all while helping deliver high-quality mental healthcare for older adults. Who You Are - Exceptional communicator. You’re clear, kind, and patient — able to translate complex information (like billing or scheduling) into reassuring, easy-to-understand guidance. - Detail-oriented problem solver. You spot issues before they escalate, follow up without being prompted, and take pride in getting things right the first time. - Calm under pressure. You stay composed and resourceful when juggling multiple requests, maintaining professionalism and empathy throughout. - Tech-comfortable and adaptable. You learn new platforms quickly — whether it’s an EHR like Healthie, a messaging tool like OhMD, or scheduling and billing software. - Mission-driven with relevant experience. You care deeply about making mental health care accessible for older adults and may come from a background in customer support, patient support, care coordination, or healthcare administration, where empathy and organization are key. Why Join Sailor Health - Mission with impact. Help bring life-changing care to a population that’s too often overlooked. - Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. - Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. - Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for. If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.

• Own end-to-end execution of Single Case Agreements (SCAs) with insurance payers • Submit, track, and follow up on Prior Authorizations (PAs) to ensure timely approvals • Communicate with insurance companies to resolve issues and move cases forward • Gather and organize clinical documentation required for submissions • Maintain accurate records across internal systems (e.g., EHR, CRM) • Identify and escalate delays, denials, or payer issues proactively • Partner with internal teams (clinical, intake, billing) to ensure seamless patient access to care • Continuously improve workflows to increase speed and approval rates

Role Description You are the clinical gateway for patients navigating chronic conditions and complex care needs. Through telehealth visits, you assess the full medical picture and partner closely with healthcare advocates to define and oversee care plans that patients can actually follow. While therapists lead the work on the mind, you lead the clinical perspective on the body—bringing medical clarity to situations that are often fragmented or poorly coordinated. You will be one of the first physicians in this role at Sailor, and you’ll play a key part in shaping how it evolves. We’re looking for someone who is excited by growth, comfortable with change, and motivated by the opportunity to help build something from the ground up while delivering excellent care. Qualifications - MD or DO, licensed in Florida, Maryland, Pennsylvania, and Texas (additional states preferred) - Board certification in Internal Medicine, Family Medicine, or related specialty - At least 5 hours of availability a week - Experience caring for patients with chronic and complex conditions, especially older adults - Strong clinical judgment and ability to synthesize incomplete information into clear plans - Comfortable using technology and excited about leveraging AI to improve care delivery - Passionate about mental health and holistic care Requirements - Conduct comprehensive telehealth assessments for older adults with chronic and complex conditions - Identify clinical risks and gaps in care across diagnoses, medications, and recent utilization - Oversee patient care plans in partnership with healthcare advocates, addressing both medical needs and social determinants of health - Collaborate with therapists and care teams to ensure physical health is fully integrated into ongoing care Benefits - Make your Grandparents Proud: Remember why you’re here and build the standard of care you wish your grandparents received. - Best Ideas Win: We strip problems down to first principles and challenge each other – but once a decision is made, we row as one. - Go Fast and Far: We have a burning sense of urgency AND we go the extra mile. - Do What It Takes To Be #1: We obsess over excellence and challenge ourselves and each other to actualize our best selves. - Happy Crew: A miserable crew rows slow. A happy crew rows fast. Fun is a performance metric.

Role Description Sailor is looking for a Founding Product Manager to join as an early product leader. This is a ground-floor opportunity to define and launch AI-first products from scratch at a startup with extreme PMF. You’ll own core product strategy, drive execution across engineering and design, and shape how AI delivers real clinical impact at scale. Your Key Responsibilities - Drive product execution end-to-end: - Act as the central bridge across founders, engineering, design, and clinical teams. - Own prioritization, define success metrics, and drive rapid iteration from insight to shipped product. - Build AI coaches for patients: - Create AI voice-powered coaches that support cognitive health, mindfulness, and overall wellness. - Help patients stay engaged between sessions, practice therapeutic techniques, and build healthy routines in a natural, conversational way. - Build AI care agents for our healthcare providers: - Build and scale AI-native features including speech-to-text triage, care navigation copilots, auto-summarized progress notes, and intelligent intake. - Build our clinical operations layer: - Architect and ship the backbone of our care delivery engine, spanning patient scheduling, documentation, and revenue cycle management. - Leverage best-in-class healthcare APIs to deliver a seamless and scalable clinical operation. Qualifications - You have 2+ years of product experience. - You’ve built and shipped products end-to-end, ideally in fast-paced startup environments. - Technical fluency with React, Typescript, Node.js, and modern AI tools is a plus. - You have a burning desire to win, a track record of excellence, and a drive to build with urgency and precision. - You have strong intuition for user needs, high EQ, and a deep curiosity to understand the underlying business and clinical problems. - You instinctively think in terms of LLMs, agents, and automation, and are driven to push the frontier of how AI can transform healthcare. - You thrive in ambiguity and are energized by open-ended problems.