Debt Resolution Specialist
Location
Wisconsin
Posted
95 days ago
Salary
$16 - $18 / hour
Seniority
Senior
Job Description
Debt Resolution Specialist
HighPoint Law Offices, LLC
• Handling outgoing and inbound calls from customers to resolve delinquent accounts. • Assisting customers with time a sensitive matter and providing follow-up • Ability to listen, negotiate and provide solutions for consumers based upon their financial situation. • Updating of customer accounts with accurate information. • Follow all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (included the Fair Debt Collection Practices Act). • Maintain accounts assigned calling effort - Maintain excellent records of customer interactions - Payment processing
Job Requirements
- 3-5 years of legal collections experience
- CLS experience preferred
- Excellent customer service skills
- Recent and prior Legal collection experience
- Vast understanding of the FDCPA
- Excellent communication skills
- The ability to work well in a fast-paced environment
- Familiarity with computer programs including the Microsoft Office suite
- Outstanding compliance and attention to detail
- Competitive attitude
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Competitive Compensation
- Great Work Environment
- Career Advancement Opportunities
- Continuous training
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