• You will report to the Senior Manager, Software Development • Install and configure the Ascendon product and provide occasional troubleshooting support • Monitor Ascendon solutions for functionality and performance, and recommend proactive remediation measures • Troubleshoot and fix bugs in Ascendon solutions • Automate and document platform engineering processes • Participate in a 24/7 on-call rotation • Collaborate with architecture and development teams • Install, configure, and upgrade third-party products and open-source solutions • Perform bi-weekly off-hour maintenance activities within the required maintenance window

• Build and maintain internal platform tooling such as our Support UI, onboarding automation systems, messaging/webhook router, and other efficiency-focused internal apps. • Boost engineering productivity by delivering high-leverage solutions: CLI tools, workflow automations, CI/CD improvements, SDKs, and self-service admin tools. • Support customer onboarding and integrations, including identity/profile pipelines, environment automation, and troubleshooting third-party API or webhook issues. • Improve reliability, observability, and security in partnership with DevOps, Security, and engineering teams—covering infrastructure, microservices, and internal systems. • Contribute to DevOps operations including IaC updates, environment configuration, monitoring/logging, and occasional production incident support. • Collaborate cross-functionally on new integrations, platform patterns, internal APIs, vulnerability remediation, and documentation.

• Design and maintain scalable CI/CD systems, self-service workflows, and platform capabilities that support our engineering organization. • Lead and develop a team of 2-4 Platform Engineers through 1:1s, mentoring, goal-setting, and performance management. • Own technical architecture decisions for platform systems by designing solutions that balance developer experience, reliability, and operational simplicity. • Partner with engineering leadership and cross-functional teams to drive platform adoption and embed security, reliability, and compliance into workflows. • Drive hiring efforts by refining candidate profiles, interview rubrics, and ensuring assessments validate real-world platform engineering skills. • Foster a culture of ownership and continuous improvement where engineers are empowered to propose and drive solutions. • Ensure operational health of platform systems through incident response practices, SLAs, and systematic technical debt reduction. • Champion standardization by establishing golden paths for infrastructure-as-code, containerization, and observability.

• Design, build, and maintain scalable, secure, and resilient platforms. • Treat cloud infrastructure as a product and internal developers as customers. • Build self-service tooling, automated guardrails, and platform experience for engineers. • Automate infrastructure, optimise CI/CD pipelines, and ensure platform reliability and performance. • Drive Platform Engineering best practices, improve developer productivity, and foster operational excellence through infrastructure-as-code and modern tooling. • Kubernetes & Containerisation: Kubernetes, Istio, ArgoCD, Helm & CI/CD for containerised workloads. • Monitoring and Logging: Prometheus, Loki, Grafana & ELK to monitor resources. • Source Control & CI/CD: GitHub & GitHub Actions for version control and CI/CD. • Operating Systems: Ansible and AWS tooling to manage Unix environments. • Backend Development: Hands-on experience designing, developing, and deploying backend services in Java; scripting for ad-hoc problems. • Cloud Infrastructure: AWS/Cloud services and best practices. • Infrastructure as Code: AWS CDK & Terraform to manage infrastructure. • Architecture and Design Patterns: DDD, EDA, distributed computing architecture. • Computer Networking: Core networking concepts including VPCs, Subnets, NAT Gateways, etc. • Database Management: Relational databases (MySQL, SQLite, PostgreSQL), event pipelining using Kafka. • Internal Developer Platform: Build and maintain tooling that reduces cognitive load for product teams.