Founded in 1889, the State of Washington was the 42nd American territory to be admitted to the United States. Located in the Pacific Northwest, Washington is si
Foreclosure Fairness Program Specialist
Location
Washington
Posted
81 days ago
Salary
0
Seniority
Senior
No structured requirement data.
Job Description
Foreclosure Fairness Program Specialist
State of Washington
Foreclosure Fairness Program Specialist (COM 2) At the Department of Commerce, we're reimagining what's possible in government. We're builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we're turning big ideas into real-world solutions that uplift people and places. Our agency's strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact. Let's build what's next, together. The Housing Division (HD) partners with local governments, Tribes, housing authorities, nonprofits, and other organizations to develop and preserve affordable housing, promote individual and family self-sufficiency, and reduce adult and youth homelessness. This position provides comprehensive operational, administrative, and technical support for the Foreclosure Fairness Program (FFP), with a primary focus on managing mediator certifications, processing mediation referrals, and maintaining accurate program records. This position ensures compliance with statutory requirements through accurate database management, eligibility determination, and mediator assignment. It also supports stakeholder communication, customer service, training coordination, fiscal tracking, and contributes to program improvements, policy updates, and legislative implementation. The role requires strong attention to detail, problem-solving, and the ability to work collaboratively with mediators, legal professionals, agency staff, and the public to uphold the objectives of the program and promote access to foreclosure mediation services.Mediator Certifications Management and Recording Tasks include: - Completes the mediation process, by entering mediator certifications data and associated documents into FFP database - Troubleshoots and follows up with mediators regarding issues, inconsistencies, or incomplete certifications received by Commerce. - Runs reports and follows up with Mediators on pending cases to assess case status for possible certification. - Maintains data integrity by independently conducting database case cleanup, updating and correcting older cases, correcting data on previously entered certifications or cancellations. - Provides technical assistance and respond appropriately to inquiries from clients, such as borrowers, referrers, financial institutions, trustees, attorneys, mediators, other state agencies and the general public - Seeks assistance of the program manager and/or staff as needed for challenging or unresolved issues/questions and tracks them until resolved. Mediation Referrals Intake, Eligibility Determination, and Mediator Assignment. Tasks include: - Processes mediation referrals: - Process referrals for mediation received by the Foreclosure Fairness Program by following the referral intake decision tree. - Determines eligibility by assessing completeness and accuracy of referrals and informs appropriate parties of status. Consults with stakeholders to ensure referral documentation is accurately completed. - Navigates questionable referrals by researching statute and historic cases. As needed, works with program staff, manager and/or Office of the Attorney General to determine eligibility in complex or novel cases. - Tracks status of referrals and reassignments and makes corrections to the database as needed. - Assigns eligible cases to available mediators and produces and oversees notifications to all parties within the required 10-day timeframe. - Maintains the program database, including referrals, cancellations, ineligibility determinations, reassignments, and session schedules as they occur. - Maintains effective relationships with trustees, referring attorneys, and housing counselors, including formal and informal communication that will further program objectives such as, improving the quality and completeness of incoming referrals and processing them for mediation. Other Program Operational Needs and Customer Service Tasks include: - Maintains current knowledge of pertinent state statutes and program guidelines. - Monitors incoming program emails and phoneline and responds or forwards to appropriate staff. - Assists with coordination and planning of events, stakeholder meetings, or other program-related meetings or events. - Attend meetings and work with IT on FFP database improvements and maintenance as needed. - Maintains the program website and assists with developing website content - including documents, forms, and information for various users: referrers, mediators, trustees, homebuyers, financial institutions. - Works with the program manager to prepare and send regular updates to mediators, referrers, trustees and other stakeholders. - Assist with collecting data, preparing program reports, and providing weekly/monthly/quarterly summaries as needed. - Monitors and updates program forms and website information. - Develops program procedures, guidelines and other documents for updates consistent with RCW 61.24 and program policies. - Assists with the development of Agency-request legislation and/or rule-making work, as needed. - Assists Program Manager with implementation of provisos and statutory changes outlined in legislation. - Updates Administrative Desk Manual - as policy and processes change. Program Budget/Fiscal and Contract Management Tasks include: - Inputs and maintains contracts in contract management system (CMS). - Reviews, prepares, and processes contractor invoices and advances. - Processes and reconciles program payments for both revenue fees into the Foreclosure Fairness Account - Approves and manages Individualized Payment Agreements for the Foreclosure Prevention Fee. - Support data management and reporting needs of the program. Mediator Training and Support Tasks include: - Represent agency at mediator trainings/conferences. - Participate in and support training, information, and guidance for foreclosure mediators. - Update training/guidance manuals, and assist with emailing program updates to referrers and mediators, website postings, etc. - Assists with the development and implementation of external user testing for the FFP Database for mediators and housing counselors. - Assist in preparation for meetings and related duties. Required Position Qualifications: Six (6) years of combined experience and/or education as described below: Experience in affordable housing, housing finance, real estate/lending, community or economic development with a focus in two or more of the following areas: - Banking/lending - Asset Building Data entry and database maintenance - Knowledge of foreclosure process in Washington State - Technical writing including developing reports, procedures, training materials, etc. - Customer Service - Processing Foreclosure Fairness program applications and determining eligibility - Providing technical program support and training Education involves public administration, business, public policy, housing or related field. Qualifying education post High School or equivalent may be substituted year for year for experience. Examples of how to qualify: - 6 years of experience - 5 years of experience and one year of education - 4 years of experience and two years of education - 3 years of experience and three years of education - 2 years of experience and four years of education - 1 year of experience and five years of education Preferred/Desired Qualifications: - Understanding of or experience working with foreclosure issues in Washington State. - Understanding of or experience working with conflict resolution. - Able to learn and use special programs such as GoToMeeting, Survey Monkey, and other Internet-based programs. Required Position Competencies: - Demonstrates the ability to effectively listen to, process, and integrate guidance, feedback and direction from multiple individuals, including Program Manager, Program Supervisor, and cross-functional stakeholders. - Demonstrates the ability to read, comprehend, interpret, and appropriately apply statutes, regulations, and program requirements to ensure compliance, inform decision-making, and guide operational or policy implementation. - Demonstrates the ability to manage and respond to daily communications and intake requests, including emails, phone calls, referrals, and other inquiries-for the Foreclosure Fairness Program in a timely, organized, and customer-focused manner. - Ability to develop positive, productive, and respectful working relationships with clients, stakeholders, and co-workers. - Knowledge of and ability to interpret RCW 61.24 and applicable Washington State statutes related to the Foreclosure Fairness Program. To be considered for this position, the following are needed: - A complete and detailed online application. - A cover letter (enter online). - At least three professional references (enter online). For questions about this recruitment, please contact our recruitment team via email: comrecruitment@commerce.wa.gov - please reference the job number in your message. Work from Anywhere in Washington State This position may be located anywhere within Washington State though occasional travel to a Commerce office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule. This recruitment may be used to fill future vacancies over the next 60 days. Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at careershelp@des.wa.gov. Our Commitment to Equal Opportunity The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at Human.Resources@commerce.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.
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