Role Description We are seeking a highly organized, proactive Healthcare Administrative Assistant to support our healthcare operations. This role involves administrative, clinical, and communication responsibilities that contribute to quality patient care. The ideal candidate is self-motivated, communicates clearly in English, and can handle tasks efficiently with minimal supervision. - Patient Records Management: Maintain accurate and up-to-date documentation within the EMR system (HelloNote). - Handling Patient Inquiries & Correspondence: Respond to calls, emails, and messages in a professional and compassionate manner. - Medical Research & Reporting: Compile medical reports and research summaries for internal and client use. - Document Preparation: Create and organize reports, spreadsheets, and presentations (e.g., updating policy and procedure manuals, employee handbooks). - Social Media Management: Draft and schedule content, monitor activity, and maintain social media presence. - Email & Text Management: Sort, prioritize, and respond to communications; distribute newsletters. - Billing Support: Process payments from cash-pay patients, follow up on invoices, and coordinate payroll verification. - Other Duties: Run reports, attend VA meetings, onboarding, update internal documents, follow up with doctors on care plans, and assist with client intake/follow-up and other administrative support as needed. Qualifications - At least 2+ years of relevant experience as a Medical Virtual Assistant or in a similar healthcare administrative role. - Excellent grammar, writing, and verbal communication skills. - Strong problem-solving ability with willingness to ask questions when needed. - Self-starter with accountability and initiative. - Friendly, professional, and approachable demeanor. - Culturally sensitive and respectful, especially when working with older adult patients (75+). - Clear and audible speaking voice suitable for patients with hearing limitations. Requirements - Core Qualities (Top Priorities): - Strong attention to detail (non-negotiable). - High level of initiative and proactiveness. - Ability to problem-solve independently before escalating questions. - Demonstrates common sense and critical thinking. - Fast learner with minimal need for repeated instructions. - Can retain processes and apply past learnings consistently. - Work Style Expectations: - Minimal handholding required. - Should take ownership of tasks and follow through without constant guidance. - Must avoid task-switching interruptions for the client (only escalate when truly necessary). - Able to prioritize and manage time efficiently within a 4-hour workday. - Comfortable working in a fast-paced and growing business environment. - Communication & Initiative: - Should proactively suggest solutions instead of asking what to do immediately. - Example expectation: Attempt solution → document actions taken → escalate only if needed. - Comfortable and confident with phone communication (inbound/outbound calls). - Should be able to communicate clearly and professionally. - Preferred Background / Experience: - Experience in an administrative role strongly preferred. - Background in medical field is a plus (PT, OT, or healthcare admin experience). - Familiarity with medical terminology and workflows is beneficial. - Experience with insurance verification and referrals is helpful. - Technical / Task-Based Expectations: - Must follow process accuracy (e.g., correct handling of referrals, patient charts, billing nuances). - Able to read and interpret insurance details correctly. - Handle patient intake and documentation properly. - Maintain organized and accurate records. - Should not repeat previously corrected mistakes. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

PHIL is looking for a part-time Prior Authorization Specialist - with a focus on pharmacy support for Monday through Friday shifts. 4 month contract with possibility of full-time employment. About the Company: Founded in 2015, PHIL is a San Francisco-based Series D health-tech startup, pioneering the first Software Therapy Deployment Platform for Specialty Pharmaceuticals that treat complex health conditions. Our mission is to ensure consistent, reliable and affordable access to complex therapeutics for our patient community. Partnering with pharmaceutical manufacturers, PHIL offers digital patient access services to improve health outcomes for patients by delivering affordable and timely access to high-cost Specialty therapeutics. We recently completed our Series D financing led by Warburg Pincus, with $122M in capital raised to date with near-term line of sight to profitability. Headquartered in Scottsdale with operational hubs in Scottsdale AZ and Columbus, OH, the company currently employs over 120 individuals and expects to double its employee base in the coming year. For more information on PHIL, visit https://phil.us/ Position Overview The most important goal here at PHIL is to improve patients' medication adherence by offering a quick and effortless way for patients to get their medications on time. Prior Authorization Specialists ensure that prescribing offices have all of the information that they need in order to efficiently complete electronic coverage requests in addition to providing phone and email support. Job Duties: - Verifies patient insurance coverage utilizing phone or online resources - Submit prior authorizations to insurance plans in a timely manner via electronic portal - Troubleshoots prior authorization submissions and prescription processing with health care providers utilizing phone or online resources - Verbally assist providers in navigating appeals processing - Ensures all pertinent medical documentation is accurate and present prior to authorization submission - Compiles trends in authorization determinations for client and prescriber education - Document activities appropriately in process notes using our operating system - Work closely with our Customer Support team to ensure the success of patients that are recommended to us by their physician's office Requirements - Proven team player, but can solve problems independently as well - Exceptional written and verbal communication skills - Easily adapt to new system and workflow changes - Demonstrate experience working in prior authorizations, medical insurance billing, and/or health insurance (required) - Working knowledge of ICD-10 codes and prescription drug names (preferred, but not required) - Ability to successfully navigate between multiple systems throughout the course of the workday, this includes but is not limited to operational software and vendor portals - Demonstrate flexibility to perform duties wherever volume deems it necessary - Customer service experience (preferred) - Access to reliable, high-speed internet to meet the needs of remote processing (required) Benefits - Ground floor opportunity with one of the fastest-growing startups in health-tech - Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV - Solve a problem that matters: be part of a company that uniquely leverages technology to bring wellness to all of its stakeholders

Who We Are Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Join First American’s Exchange team and partner with Exchange Officers to support the successful execution of 1031 tax-deferred exchanges. Engage with a broad network of local and national clients and internal stakeholders to efficiently open, process, and close transactions in a remote-first environment. Essential Functions Open Exchanges – handle or assist the exchange officers in the following: - Develop proficiency in 1031 rules and ability to answer customer questions - Handle inquiry calls - Review purchase agreements and title reports - Prepare exchange documentation for relinquished and replacement property closings - Follow company’s procedures and comply with Accounting Policy Process – handle or assist the exchange officers in the following: - Monitor time deadlines and closing dates - Handle all accounting for the exchange files - Manage exchange process in a timely manner Closing – handle or assist the exchange officers in the following: - Review estimated closing statements for approval - Handle acceptance and disbursement of funds in accordance with 1031 rules - Collect fee income and final signed documentation - Perform any other duties requested by the exchange officer in order to manage the exchange process Customer Service/Business Development - Trouble shooting and customer management - Follow up with existing and potential clients for increased business - Cooperate with exchange officer, manager and sales reps to develop business Knowledge and Skills/Technology Used - Working knowledge of fundamental concepts, practices and procedures of department/field - Good verbal and written communication skills - Establishes effective working relationships at the work group level Typical Education - High School diploma or equivalent Typical Range of Experience - 1-3 years of administrative experience - Experience as an escrow officer or assistant is preferred but not required - Fluency in Spanish is highly preferred, but not required. - Full-time, remote (U.S.) role; hours are 8:00 AM – 5:00 PM ET. Pay Range: $18.46 - $24.63 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• Responsible for overall Planning, Organizing, Leading, and Controlling functions of Lender Services – Loan Payoff Operations • Manage all aspects of the P-O-L-C framework to meet budget, revenue, and customer satisfaction standards • Create a customer first environment for internal/external clients by offering unique and innovative solutions • Attract, recruit, develop and retain a diverse, high performing team • Create a highly engaged team environment to drive execution, innovation, productivity, and future leaders • Manage a virtual call-center environment with incoming and outgoing calls • Oversee team performance and address opportunities • Set goals and ensure employee success • Raise any concerns to Senior Operations Manager • Hold staff accountable for performance