Remote Work Hub

Role Description Are you a fluent German and English speaker with a passion for high-level customer engagement? We are recruiting for a pivotal role supporting a global leader in the financial services sector. As a Bilingual Customer Success Specialist, you will be the professional face of a major banking brand, providing premium support to corporate cardholders across Europe. This is not a typical call-center environment; it is a fast-paced, sophisticated role requiring emotional intelligence, financial literacy, and a "single window" approach to problem-solving. Key Responsibilities - Corporate Liaison: Act as the primary point of contact for European corporate cardholders, managing enquiries via phone and email with precision and speed. - Bilingual Bridge: Expertly translate and communicate complex financial enquiries between English and German to ensure seamless service delivery. - Issue Ownership: Take full accountability for cardholder queries, acting as a point of escalation and liaising with back-office teams to provide first-class resolutions. - Knowledge Excellence: Maintain an expert-level understanding of banking products, corporate card services, and internal financial systems. - Data Integrity: Accurately log all client interactions in accordance with strict financial regulatory procedures and internal policies. Qualifications - Absolute fluency in German and English (written, spoken, and listening) is essential. - A background in Customer Service is required, with a strong preference for candidates coming from Financial Services or Fintech. - Highly comfortable with MS Office (Word, Excel) and navigating complex CRM/internal database systems. - The ability to multitask and meet strict deadlines in a high-stakes, professional environment. - Exceptional interpersonal skills, a detail-oriented mindset, and the proactive ability to solve problems before they escalate. Benefits - Work with high-profile corporate clients across the DACH region and broader Europe. - Deepen your expertise in the financial services and corporate banking sector. - Enjoy a salary that reflects your specialized bilingual skills and experience level. How to Apply Please submit your CV in English. Successful candidates will be invited to a language assessment and a preliminary interview with our sourcing team.

Role Description We are looking for a high-level "Business Goalkeeper" to support a rapidly growing UK-based agency that specializes in the trades and construction industry. This is not a typical data-entry or admin role. You won't just be ticking boxes; you will be the engine room of the business—answering high-value enquiries, qualifying leads, and optimizing systems to ensure no sale is ever lost. What You'll Be Doing - Lead Conversion: Answering inbound calls from UK customers enquiring about high-end landscaping and home improvement projects. - CRM Mastery: Managing and building out pipelines in Monday.com. - Proactive Problem Solving: Identifying "leaks" in the sales process and suggesting automations (Zapier/Monday) to fix them. - Customer Success: Nurturing leads via phone, email, and WhatsApp to move them from "enquiry" to "booked survey." - System Integration: Supporting the team with tools like Xero and Zapier to keep the business running like a well-oiled machine. Qualifications - A Natural Communicator: You have a neutral accent and the confidence to speak with UK homeowners and tradespeople. - A Sales Hunter: You don't just take a message; you ask the right questions to qualify a lead and push for the next step. - A Systems Thinker: You love Monday.com and enjoy creating workflows that save time and increase efficiency. - Independent: You don't wait for a "to-do" list. You see a problem and you bring a solution. Requirements - Experience: Minimum 2 years in a Sales or Lead Qualification role. - Tech Stack: Minimum 2 years of hands-on experience with Monday.com (Boards, Automations, Integrations). - Language: Flawless written and spoken English. - Availability: Must be able to work 9am – 5pm UK time. - Equipment: Reliable high-speed internet and a professional, quiet home-office setup. Benefits - Competitive Hourly Rate (Paid in GBP/ZAR equivalent) - Part-time, Permanent / Freelance - Remote (South Africa Based) - Monday – Friday | 9am – 5pm UK Time (20 Hours per week)