• The Intern will support all emergency management functions of ACDC by assisting their supervisor and/or Peer Mentor in organizational operations related to the department functions. • Interns will participate in cross-training opportunities within ACDC’s various Divisions. • Interns are expected to participate in professional development activities including training, meetings with leadership, policy research, and related functions. • Each Intern will have a specific work portfolio based on skill sets and desired expertise of that individual. • This position will support the administrative functions of the contracts and PMO team. • Support managers with administrative tasks and data entry. • Work on projects that have a direct impact on clients if available/needed. • Organize and maintain project documentation for audit and compliance purposes. • Communicate with internal teams and external stakeholders to gather information and updates. • Assist with process improvement initiatives to streamline contract and project workflows. • Assist in reviewing RFPs, contracts, and related documentation. • Maintain accurate contract records in internal databases and document management systems. • Conduct basic data analysis to support project performance and decision-making. • Perform other duties as assigned.

• Drive end-to-end strategic projects such as building business cases and execution plans for new markets, performing financial and data analysis on product performance, and developing frameworks for annual planning. • Own and operate core business processes such as weekly and monthly reporting, KPI tracking, operating reviews, and forecasting inputs • Roll up your sleeves to perform hands-on analytical and operational work, including pulling and cleaning data, building trackers, maintaining dashboards, and preparing materials for leadership reviews • Work directly with Strategic Finance to support company-wide operating cadence, planning processes, and follow-through on key initiatives • Support day-to-day go-to-market and operational workflows, including pipeline tracking, capacity planning, tooling improvements, and process fixes • Identify operational gaps, inefficiencies, and failure points, and personally drive solutions — from defining the problem to implementing the fix • Be a reliable, low-ego team player who builds trust by helping others succeed

About the Role We’re looking for a State Integrations & Compliance Manager to lead the acquisition and management of API integrations with U.S. state agencies (DMV/BMV/DPS). This is a high-impact role focused on unlocking access to government data systems and building scalable integrations across all states. You will own the full integration lifecycle from identifying APIs and securing access to ensuring compliance and ongoing system reliability. What You’ll Do API Integrations & Access (Core Focus) - Identify APIs, data feeds, and integration methods across states - Determine access types (REST, SOAP, SFTP, portals, third-party providers) - Contact agencies to validate access and onboarding requirements - Build and maintain a structured database of integrations Integration Ownership - Own the full lifecycle: discovery → outreach → application → approval - Secure API credentials, sandbox access, and production approvals - Coordinate technical onboarding (IP whitelisting, credentials, etc.) Agency Communication - Act as the main point of contact for state agencies - Communicate on both operational and basic technical topics - Drive consistent follow-ups to move integrations forward Compliance & Documentation - Manage applications and compliance documentation (DPPA, security, etc.) - Ensure all records are accurate and audit-ready - Support audits and regulatory requirements What We’re Looking For Experience with APIs, integrations, or technical onboarding Strong organization and ability to manage multiple workflows - Comfortable working with government systems or compliance processes - Strong communication skills (technical + non-technical) - Highly persistent and detail-oriented Success in This Role Looks Like - API integrations secured and activated across multiple states - Consistent onboarding progress with no delays - Strong relationships with agency contacts - Fully compliant, audit-ready documentation Why Join Us? - Fully remote - Work directly with U.S. government systems - High-impact role in a fast-growing company - Opportunity to build expertise in integrations + compliance

• Serve as the primary queue manager for the Business Operations Freshservice service desk • Provide Tier 1 support for common, well-defined business systems requests • Support other firmwide service groups that utilize ticketing platforms • Maintain accurate ticket records and generate regular queue reports