• Serve as the primary queue manager for the Business Operations Freshservice service desk • Provide Tier 1 support for common, well-defined business systems requests • Support other firmwide service groups that utilize ticketing platforms • Maintain accurate ticket records and generate regular queue reports

• Collaborate with leaders and cross-functional teams • Organize business operations meetings • Research macro- and microeconomic trends and present analyses • Support the National Director on strategic projects • Design, execute, and evaluate cross-functional initiatives

• Align functions to achieve objectives with the Country Manager • Drive regular business operation meetings • Analyze trends and present insights to leadership • Support key strategic projects for Canada • Own conception, execution, and measurement of cross-functional initiatives

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected. MISSION Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience. VISION In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected. These positions will be guided by ACDC’s Corporate Values Platform in all activities. Position Summary: - Job Title: Intern, Project Management Office - Full Time or Part Time: Negotiable - Determined upon hire according to availability and business need - Temporary/Seasonal/Regular: Temporary - Compensation: $18/hour - Travel/Location: Remote - Benefits Summary: Temporary roles are not benefits eligible, except where required by law.   Mission of Role/Position Summary: The Intern will support all emergency management functions of ACDC by assisting their supervisor and/or Peer Mentor in organizational operations related to the department functions. Interns will participate in cross-training opportunities within ACDC’s various Divisions.  Interns are expected to participate in professional development activities including training, meetings with leadership, policy research, and related functions. Each Intern will have a specific work portfolio based on skill sets and desired expertise of that individual. This position will support the administrative functions of the contracts and PMO team. WE have a few major projects to complete - Salesforce audit for Productive and SharePoint for contracts, build out Master matrix of contracts and insurances, RFP reviews, and general PMO support projects. Tasks, Duties, and Responsibilities: Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions: - This internship will provide a mix of exposure to emergency management operations and support, including..... - Support managers with administrative tasks and data entry. - Work on projects that have a direct impact on clients if available/needed. - Interns will be given the opportunity for shadowing experiences and exposure to various divisions and projects as available. - In limited circumstances, Interns may be asked to assist in matters related to research and development, project management/administration, or other corporate operations. - Organize and maintain project documentation for audit and compliance purposes - Communicate with internal teams and external stakeholders to gather information and updates - Assist with process improvement initiatives to streamline contract and project workflows - Assist in reviewing RFPs, contracts, and related documentation - Maintain accurate contract records in internal databases and document management systems - Conduct basic data analysis to support project performance and decision-making - Perform other duties as assigned. Knowledge, Skills, and Abilities: - Ability to effectively communicate both verbally and written. - Exceptional problem-solving and decision-making abilities. - Excellent verbal and written communication skills, with the ability to effectively present complex information to diverse audiences. - Meticulous task organization skills Flexibility in work hours across time zones; experience scheduling between regions - Ability to work in a complex, quickly shifting, deliverables-and-metrics-driven environment Enthusiasm for teamwork, and everything Project Management! - Ability to maintain confidentiality with sensitive customers and internal information. - Capable of multi-tasking when necessary. - Excellent critical thinking, strategic planning, and problem-solving skills. - Highly organized and detail-oriented. - Strong time management skills. - Strong desire to help people. - Ability to work independently and in a team setting. - Ability to remain flexible and adapt quickly to changes in roles and projects. Expected Hours of Work: Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount. Physical Demands: - Sitting or standing for hours at a time. - Ability to work at a computer for extended periods of time if needed. Working Environment: - All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire. - If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.