• Lead a team of talented consultants to successfully deliver Dayforce HCM solutions to our clients • Oversee project implementation, manage client relationships, and drive business growth by ensuring that our Dayforce engagements meet the highest standards of quality and efficiency • Collaborate with cross-functional teams to assess client needs, design solutions, and deliver high-impact Dayforce configurations • Provide expertise and support to the Dayforce functional team • Maintain up-to-date knowledge of Dayforce capabilities, features and updates • Provide thought leadership in the HCM space and on Dayforce leading practices • Build and maintain strong, long-lasting client relationships • Demonstrate a thorough understanding of complex change concepts specifically within HR technology and implementation • Deliver quality services • Value and model excellent client service by establishing goals and implementation plans to achieve a high-quality deliverable and within expected timeframes • Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes • Develop and maintain productive relationships with client management • Focus on deliverables and client business priorities • Manage expectations of service • Understand the client's industry and recognize key performance drivers and business trends • Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge • Keep up to date with current developments and trends in advisory services capabilities and industry knowledge • Generate new business opportunities • Understand EY and its service lines and actively assess/present ways to serve clients • Develop long-term client relationships and networks • Develop relationships with other EY team members across all practices to serve client needs • Flexibility and ability to travel; willingness to travel on short notice to meet client needs; travel is estimated at 30%

Role Description As a Customer Success Manager, you’ll own long-term relationships with a portfolio of SMB customers using Beyonk’s software to run mission-critical parts of their business. This is a commercial role. You’ll be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy. You’ll work closely with business owners who aren’t always tech-savvy, during moments when the platform has to work. Your job is to bring clarity, confidence, and commercial value. - Own a portfolio of customers post-sale, acting as their main point of contact - Lead onboarding and early adoption, helping customers set up for success - Proactively manage renewals, retention, and upsell opportunities - Translate customer goals into clear recommendations that drive revenue and results - Spend ~25% of your time handling customer support tickets and chats (more initially) - Troubleshoot issues, guide best practice, and feed insights back into the wider team - Run structured check-ins, especially ahead of peak trading periods - Spot risk early and take ownership of resolution Qualifications - SaaS experience serving SMB customers - Comfort working with non-technical decision-makers - Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries - Experience owning renewals and upsell conversations - Confidence balancing customer advocacy with commercial responsibility Requirements - Calm under pressure - Clear in communication - Comfortable switching between hands-on problem-solving and commercial conversations Benefits - Fully remote role - Ideally based in Austin, Texas - Around 25% of time spent on support (higher initially during onboarding) - Occasional evening or weekend work during peak periods (compensated) - Comfortable managing your own time, priorities, and customer portfolio Company Description Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. - We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. - We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. - Join us at the early stages of an exciting new chapter for Beyonk Group. - We’re a lean team where every role matters and every voice counts. - Beyonk Group is an equal opportunity employer.

Role Description The Import/Export Specialist supports the Site Activation by managing import and export processes for clinical trial materials across LATAM, ensuring compliance with SOPs, maintaining accurate project documentation and systems, and providing local regulatory and logistical expertise to project teams throughout study planning and execution. - Responsible for importation and exportation activities in specific LATAM countries for our FSP model: - Brazil experience is mandatory - Expertise and knowledge in Argentina and other LATAM countries such as Chile, Colombia, and Mexico is a plus - Ensure adherence to standard operating procedures (SOPs), Work Instructions (WIs), quality of designated deliverables and project timelines. - Ensure accurate completion and maintenance of internal systems, databases and tracking tools with project specific information. - Review, establish and agree on project planning and project timelines. Ensure monitoring measures are in place and implement contingency plan as needed. - Provide local expertise to SAMs and clients' project team during initial and ongoing project timeline planning related to Importation and Exportation activities. - Perform quality control of documents. - May have direct contact with sponsors on specific initiatives. Qualifications - Clinical research experience. Equivalent combination of education, training and experience. - At least 1 year of experience in international trade and import/export processes within Clinical Trials in the pharmaceutical industry. - Advanced English & Portuguese level. Spanish is a plus. - Good communicational and interpersonal skills. - Good organizational skills. Company Description IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

• Perform lease abstraction and detailed lease analysis • Monitor lease compliance, including insurance requirements, rent escalations, and late fee triggers • Review and validate CAM (Common Area Maintenance) reconciliations • Analyze historical ledgers and financial records for accuracy and completeness • Assist in preparing and managing property budgets • Track and analyze financial performance across the portfolio • Identify discrepancies and recommend corrective actions • Support the preparation of financial and performance reports • Review property and tenant records to ensure accuracy and completeness • Maintain compliance with lease terms, policies, and internal standards • Provide insights and support for portfolio-level operational improvements