• Driving B2B sales across your assigned region, focusing on builders, developers, designers, and contractors. • Developing and managing project pipelines from lead to close—sourcing, bidding, tracking, and ensuring successful execution. • Building deep market awareness and long-term client relationships through in-person visits and networking. • Collaborating with store-level PRO teams to drive success. • Managing pricing, RFPs, and contracts, and using Salesforce (CRM) to stay organized and in control.

🏢 About the Role We’re hiring a client-facing Account Strategist to own client relationships end-to-end while guiding high-level, full-funnel strategy alongside our internal channel teams. This role is equal parts relationship, performance storytelling, and strategic direction — helping clients stay confident, aligned, and growing. You’ll be the primary strategic partner for a portfolio of high-growth eCommerce brands, leading recurring meetings, translating performance into clear narratives, and turning client feedback into actionable internal direction. 🌍 About the Agency We’re a rapidly growing performance marketing agency specializing in creative strategy, ads management, and conversion rate optimization for eCommerce brands. We’re focused on doing excellent work, exceeding expectations, and building a smart, supportive team that keeps leveling up. 🛠 What You’ll Do You’ll be the strategic “owner” of your accounts — driving clarity, alignment, and momentum across client relationships and internal execution. - Own client relationships for a portfolio of eCommerce brands as the primary point of contact and trusted advisor - Lead bi-weekly client meetings, translating data into clear, strategic narratives and next steps - Review performance across key metrics and accounts, spotting trends, shifts, opportunities, and risks early - Guide full-funnel strategic direction by interpreting performance and recommending priorities that drive growth - Translate client communication into actionable internal direction, ensuring teams have the context needed to execute well - Reinforce value and impact proactively, helping drive strong retention through clear communication and strategic leadership ✅ What We’re Looking For You’re confident in client-facing strategy, strong at performance storytelling, and organized enough to keep multiple accounts moving smoothly. - 3+ years in Account Strategy, Account Management, or a similar client-facing role (agency experience strongly preferred) - Strong understanding of performance marketing fundamentals and digital channels (paid media, CRO, creative, SEO) - Comfortable pulling insights from eCommerce metrics like ROAS, AOV, LTV (and communicating them clearly) - Excellent client relationship management and communication skills (clear, calm, strategic) - Strong organization + follow-through across meetings, action items, and internal coordination 💰 Benefits & Compensation - 🌍 Fully remote role - 🏥 Health insurance - 💼 401(k) with employer match - 🌴 3 weeks combined PTO + sick time, plus 10 paid holidays - 📚 $500 quarterly learning stipend - 💵 Compensation: DOE 🧩 Why This Role Might Be a Fit ✅ You like owning client relationships and driving strategy ✅ You can turn performance numbers into a story clients instantly understand ✅ You’re proactive and naturally spot issues before they become problems ✅ You love cross-functional collaboration and keeping teams aligned ✅ You care about outcomes — not just reporting 📩 Ready to Apply? Send your resume and a short note on your experience managing client relationships and guiding strategy for performance-focused accounts (especially in eCommerce).

Title: Account Manager Date: 2.5.26 Function: Sales Reports to: Director, Sales Location: Remote - Indiana Position Summary: The Account Manager is responsible for driving revenue growth within our existing customer base using relationship management and a value-selling sales approach. The Account Manager will develop strong relationships with key decision-makers, identify new sales opportunities, and expand our footprint within current accounts. Additional responsibility includes negotiating and supervising outreach and sales activities and supporting the customer team with renewal negotiations and value selling. Providing feedback and suggestions to improve customer satisfaction, maximize retention, and to increase the ROI of the clients in the industry. Key Responsibilities: - Own and execute growth strategies within existing customer accounts to achieve revenue targets. This includes present, pitch and negotiating new users, add-ons, or package upgrades. - Develop and maintain strong relationships with key decision-makers, influencers, and users. - Conduct regular business reviews, analyze customer needs, and present tailored solutions to help customers achieve their goals. - Identify and pursue new sales opportunities, upsells, and cross-sells within the existing customer base. - Develop and manage account plans, including customer profiling, SWOT analysis, and sales strategies. - Collaborate with internal stakeholders (e.g., Customer Experience, Sales, Marketing, Product) to ensure alignment and effective support. - Play a pivotal role with package conversations by building out proposal documents/decks, running proposal review/pitch calls and closing related growth opportunities. This will include fielding and addressing price/package objections and escalating as required. - Run outbound efforts as needed to assist with growth lead generation. This will include outbound calls and emails. - Negotiate and close deals, ensuring optimal pricing and terms. - Provide exceptional customer service, addressing concerns and resolving issues promptly. - Continuously monitor customer satisfaction, identifying areas for improvement. - Build and track the ongoing pipeline of opportunities within Salesforce and assist as needed to forecast growth revenue. - Stay up to date on industry trends, market developments, and competitor activity. Skills and Experience Needed: - Bachelor’s degree in business administration, Marketing, or related field - 3-5 years of experience in Account Management or Sales, preferably in a B2B environment, SaaS industry preferred. - 3-5 years of experience setting and conducting in-person, phone, and video calls/presentations. - Proven knowledge and execution of successful sales, renewals management - and/or business development strategies. - Proven track record of consistently meeting or exceeding sales targets. - Excellent communication, interpersonal, and negotiation skills. - Strategic thinking and problem-solving abilities. - Strong proficiency in MS Office Suite and experience with CRM software (e.g., Salesforce, Gong, ZoomInfo and ChurnZero). Competencies: Accountability Adaptability Applied Learning Business Acumen Collaboration Customer Focus Dealing w/Ambiguity Decision Making Driving for Results Initiating Action Planning and Organizing Technical/Professional Knowledge AI Adoption About the company: Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider. OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities. Benefits and Perks: - Company provided equipment (laptop, software, etc.) - Employment with a growing, casual, fun, philanthropic minded company - US Based Employees - Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.   - An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.  - Medical Flexible Spending Accounts available.   - Dependent Care Flexible Spending Accounts available.  - Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher). - Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.  - 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%. - Paid Time Off (PTO)/Holiday  - CAN Based Employees - Employer paid Life and Accidental Death Insurance - Contribution to Health Care Spending Account - Dependent Life Insurance - Optional Life Insurance - LTD Insurance - Drug and Paramedical Coverage - Dental Insurance - Vision Insurance - EAP - AUS Based employees - Monthly stipend for insurance purchase - UK Based Employees - Employer contribution to pension - EAP Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email peopleops@passageways.com.

• Own and grow a territory of long-term care and acute care accounts, driving revenue and product adoption. • Develop strong relationships with healthcare decision makers - operators, dietitians, administrators, nurses, clinical leaders, and procurement teams to true partnerships. • Identify and execute business development opportunities, including new accounts, program adoption, and cross-selling initiatives. • Collaborate with food service distributors, GPOs, and broker partners to integrate nutrition solutions into menu programs, streamline ordering, and improve operational alignment. • Develop and execute territory plans, including account prioritization, pipeline management, and sales forecasting. • Partner with marketing and commercial teams to support product launches, promotions, and educational initiatives. • Monitor territory performance, market trends, and competitive activity, making data-driven adjustments to drive growth. • Represent the company at provider meetings, industry events, and educational forums, positioning the organization as a trusted partner. • Effectively manage company CRM system. • Maintain compliance with healthcare regulations, GPO/IDN guidelines, and company policies.