Floor & Decor

• Travel daily throughout the assigned area to call on existing customers and prospect new customers to solicit business • Manage projects from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk, and claim coordination (if necessary) • Must continually prospect for viable new accounts while developing an awareness of what is happening within their local market • Follow up on a variety of leads from sources such as Dodge, store leads, networking groups, etc. • Work with the PRO Teams in each location to pursue commercial leads passed along by the store team to maximize sales efforts • Submit proposals and responses to RFQs and RFPs issued by prospective customers after obtaining pricing and specifications approval from management, as appropriate • Follow-up with the Inside Commercial Sales team on key dates to complete sales and satisfy the customer’s requirements • Work with the purchasing and inventory teams via the Commercial Support Center to confirm product availability or if a special purchase order (PO) is needed • Stay current on merchandise training, new products and product lines • Monitor prospects’ contract calendars and prepare reports on status of leads and other reports as required • Participate in trade associations and trade shows, and assists in other promotional efforts • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives

Role Description This position is responsible for supporting the Pro Services teams within the stores with large commercial sales purchases. The person in this role will serve as a conduit between the stores, purchasing, logistics, and finance teams. In addition, he/she will manage the large order process utilizing Standard Operating Procedures (SOP), assist stores with large order contracts, deposits, bids, and field questions via alloy tickets, emails, and phone. They will present large order deals to the Store Support Center teams packaged for decisions and actions to be made quickly. Your Day will Consist of - Receive and process requests for large sales purchases from the stores - Validate all needed items, answer any questions and present to the Store Support Center (SSC) teams for a decision and/or further action(s) - Communicate with store to obtain additional information if needed prior to a final decision being made - Follow-up with the SSC and stores key dates to complete the sales and satisfy the customer - Work with the purchasing and inventory teams to procure product currently available or if a special purchase order (PO) is needed - Stay current on merchandise training, new products, and product lines - Partner with the SSC logistics team to coordinate special delivery requests - Assist the SSC Pro Services team with additional projects as needed Qualifications - 1-2 years of relevant experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company - Experience working in a retail environment a plus - Excellent communication skills (verbal and written) - Strong analytical skills and problem-solving - Must be detail-oriented and highly organized - Strong computer skills including Microsoft Office Suite (intermediate level Excel) - Excellent interpersonal and customer service skills - Ability to multi-task, meet deadlines, and work in a fast-paced environment Physical/Sensory Requirements Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Benefits - Bonus opportunities & career advancement opportunities at every level - Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program - Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria) - Work-life balance, including: - Paid vacation and sick time for eligible associates - Paid holidays plus a personal holiday - Paid Volunteer Time Off that starts on Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Role Description As a key member of the IT Service Delivery Store Support team, this position supports end users’ enterprise-wide — across stores, distribution centers, and corporate offices — triaging and resolving incoming issues through ServiceNow. - Respond to incoming store support issues and requests via ticketing system, phone, email, and in person. - Troubleshoot and resolve first-level technical issues, escalating to appropriate teams when necessary. - Provide end users with timely, proactive status updates on their issues and requests through resolution. - Deliver end-user support for company systems and services, including network and system access (Okta), Office 365 and Microsoft applications, Zoom Telephony, mobile devices, and hardware. - Support and troubleshoot point-of-sale (POS) systems and POS peripherals. - Provide support for Zebra mobile devices and Zebra scan guns. - Configure and support multi-factor authentication (MFA) enrollment for end users. - Diagnose, troubleshoot, and resolve issues involving monitors, keyboards, mice, and headsets. - Assist in the administration of servers and shared drives. - Work assigned shifts based on business needs, which may include days, evenings, and weekends. Qualifications - Associate or bachelor’s degree in information technology or a related field; 1–2 years of equivalent IT support, help desk, or service desk experience may be substituted for education. - Ability to deliver high-quality, phone-based technical support (approximately 90% of the role). - Exceptional customer service skills with a positive, professional demeanor. - Intermediate proficiency with Microsoft technologies, including Windows operating systems and Office 365 administration. - Experience with enterprise service desk and ITSM platforms such as ServiceNow and Jira. - Working knowledge of TCP/IP fundamentals and network layering. - Hands-on experience with systems including Microsoft SCCM, Okta, Zoom Telephony, Workday, and POS systems. - Ability to support and maintain end-user hardware. - Strong triage skills and effective communication skills. - Effective task management and organizational skills. - Analytical and creative problem-solver. - Collaborative team player. - Availability to work a flexible schedule. - Willingness to perform additional duties as assigned. Requirements - Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally. - Involves sitting most of the time, but may involve walking or standing for brief periods. Benefits - Bonus opportunities & career advancement opportunities at every level. - Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program. - Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria). - Work-life balance, including paid vacation and sick time for eligible associates. - Paid holidays plus a personal holiday. - Paid Volunteer Time Off that starts on Day 1.

• Connecting with customers primarily through email to resolve customer concerns submitted through our website. • Responding to internal email requests submitted by Store Leaders and Store Associates. • Following up on all email cases submitted by Internal Phone and Chat Specialists to ensure resolution. • Providing assistance and following up with customers who initially reached out via Live Chat but, due to availability, submitted their requests via email. • Acting as the first point of contact for most customer issues and ensuring timely escalation to other departments as needed. • Communicating with customers and employees in a friendly, respectful, and professional manner. • Listening attentively to customer needs and concerns, demonstrating empathy, and maximizing opportunities to build rapport. • Supporting customers in a courteous, friendly, and professional manner while adhering to Quality and KPI guidelines. • Resolving all customer concerns within 48 hours, with the first customer communication occurring within 24 hours. • Taking ownership of customer issues through resolution in real time or via timely follow-up by utilizing available tools and resources. • Accurately documenting customer accounts, orders, and Salesforce cases to ensure complete information is available for issue resolution. • Participating in activities designed to improve customer satisfaction and business performance. • Following communication procedures, guidelines, and company policies. • Offering additional products and services when appropriate. • Collaborating with the management team to stay up to date on new products, services, and processes. • Collaborating with cross-functional teams to escalate customer-impacting issues. • Processing orders and managing orders as needed. • Providing Sales Recovery whenever possible rather than simply canceling customer orders. • Striving to resolve customer issues during the first interaction through proactive problem-solving.

• Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency • Clarify customer requirements multiple form of communication (phone/email/chat); probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Prepare complete and accurate work including appropriately notating cases/shipping as required • Participate in activities designed to improve customer satisfaction and business performance • Ability to de-escalate and solve complex problems • Offer additional products and/or services • Track, document and retrieve information in case management system • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers • Collaborate with management teams to stay updated on new products, services, and policies

• Driving the development of company-wide product category strategies to maximize sales and margin, ensuring Floor & Decor remains the industry leader. • Leading efforts to achieve budgeted sales and margin targets. • Partnering collaboratively with the Chief Executive Merchants, Division Vice President, and Regional Merchandising Vice President to maximize product mix strategies. • Serving as the resident industry expert, maintaining deep technical knowledge of products, industry dynamics, vendors, competition, and emerging trends to inform regional and corporate planning. • Assessing industry trends to provide the strategic guidance necessary for short- and long-term business planning. • Championing the performance management of multiple product categories to successfully meet and exceed financial targets. • Designing and implementing category-specific space productivity plans aimed at maximizing sales and gross margin. • Collaborating closely with the Division Vice President and Regional Merchandising Vice President to identify area-specific product needs and sharing them with the merchant team for strategic sourcing. • Managing profitability and New Product Introductions (NPI) by partnering with Chief Executive Merchants and the inventory team on seamless transition plans and product exit strategies. • Mentoring, training, and developing store associates to elevate team performance.

• As a Project Manager New Stores, you are the driving force behind the successful execution of new store openings, remodels, and store resets • Your ability to coordinate timelines, budgets, merchandising standards, and cross-functional teams helps ensure every project is delivered on time, on budget, and ready to serve customers • Ensuring merchandising standards are followed according to the Visual Standards Guide across assigned projects • Maintaining POP signage, price signs, and visual merchandising execution in alignment with established standards • Supporting store space planning from Block Plan through Steel Set to help ensure safety and operational requirements are met • Adjusting signing and racking layouts in the field to address site-specific conditions and project needs • Partnering in the CPAR process alongside the Project Manager, Budget Planning • Creating executable rollout timelines for New Stores, Remodels, Resets, Design Center Updates, and other initiatives by collaborating across multiple departments and driving milestone completion • Managing project calendars in partnership with the Project Manager New Stores and the Project Manager Existing Stores • Coordinating Project Specialist staffing schedules and communicating resource needs and concerns to the Senior Director • Creating and maintaining Project Request Forms to ensure due diligence is completed prior to project approval • Forecasting project requirements, preparing budgets, scheduling expenditures, and analyzing variances to support financial objectives • Partnering with the Project Manager, Budget Planning to ensure accurate invoice coding and budget compliance across assigned projects • Communicating budget performance and actual spend results to the Project Manager, Budget Planning and Senior Director, New Stores and Visual Merchandising • Providing project updates and recaps to key stakeholders and department partners on current and upcoming initiatives • Responding to emails and calls within 24 hours • Documenting project walks, meetings, and key updates to ensure alignment and timely follow-up • Tracking and submitting expenses accurately, on time, and in accordance with SOP guidelines • Developing executable project timelines and communicating progress, risks, and milestones to the Senior Director, New Stores & Visual Merchandising

• Daily performing Quick Quote Estimates for customers and converting leads into completed countertop sales • Daily soliciting and closing sales by making phone calls to follow up and convert leads generated through the proprietary Quick Quote Estimate tool • Managing customer orders and partnering with internal and external teams to address questions, resolve issues, and facilitate the order process in a timely manner • Maintaining strong organizational and follow-up skills to consistently manage projects, track information, close sales, and provide program feedback • Utilizing and managing Floor & Decor applications including the Proprietary Orders Portal, Quick Quote Estimator, and POS system • Collecting customer payments, finalizing sales, tracking required paperwork, and ensuring completed sales are properly closed and delivered • Monitoring and communicating sample replenishment needs to vendors for stores and Product Review Centers while assisting with purchase orders for new stores and assortment updates • Attending conference calls and training sessions to relay information to store teams and maintaining consistent communication in support of company goals • Meeting and exceeding established sales and performance goals

Role Description As a Kitchen and Bath Coordinator, you’ll play a critical role behind the scenes of every successful customer project and product launch. Your work keeps products moving, teams aligned, and customers informed. This role is ideal for someone who thrives on organization, follow-through, and cross-functional collaboration—where attention to detail directly impacts customer satisfaction and business performance. - Working closely with stores to ensure they are providing valuable feedback and direction by supporting calls and requests. - Supporting assigned Buyer and product groups according to the financial goals and objectives of the company. - Ensuring all vendor and product documentation is complete and on file with required departments including Vendor Onboarding, Vendor Buying Agreements, and EDI setup. - Working directly with vendors including international, domestic, and commodity partners to manage purchase orders, logistics, distribution, and discrepancies. - Engaging management and store teams to ensure all product data remains current and accurate including new SKU setup, collection, keying, and SKU data integrity. - Performing timely and accurate data entry of purchase orders, proformas, and vendor information on a daily basis. - Researching and reconciling invoice and receiving discrepancies while coordinating with the accounting department on vendor account and payment information. - Maintaining strong organizational and follow-up skills to consistently manage, track, and communicate information related to projects, sales, and program feedback. - Utilizing and managing Floor & Decor applications including the Proprietary Orders Portal, Quick Quote Estimator, and POS system. - Collecting customer payments, finalizing sales, tracking paperwork, and ensuring completed sales are properly closed and delivered. - Providing daily order management support with customers and internal and external partners to address questions, resolve issues, and facilitate the order process in a timely manner. Qualifications - Associate or bachelor’s degree preferred. - Two (2) years of sales, design, or project management experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the role. - Minimum of one (1) year of retail experience preferred. - Account management experience is a plus. - Knowledge of countertop installation, fabrication, or kitchen remodels is a plus. - Excellent customer service, verbal, written, and interpersonal communication skills. - Strong organizational skills with the ability to multi-task in a fast-paced environment. - Ability to identify and resolve problems in a timely manner. - Proficiency in Microsoft Office Suite, Excel, and basic computer systems. - Self-motivated approach with the ability to manage priorities, follow through, and support multiple business partners. - Willingness to work retail hours. Requirements - Limited travel required including air and car. - While performing the duties of this job, the employee may occasionally be exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. - Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Benefits - Bonus opportunities & career advancement opportunities at every level. - Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program. - Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria). - Work-life balance, including: - Paid vacation and sick time for eligible associates. - Paid holidays plus a personal holiday. - Paid Volunteer Time Off that starts on Day 1. Company Description Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

Role Description As the Business Development Manager, you’ll lead the team responsible for opening doors, building relationships, and expanding Floor & Decor’s commercial footprint in markets that continue to evolve and grow. This is more than managing pipelines and sales activity — it’s about helping businesses, contractors, and commercial partners find reliable solutions while building a scalable growth engine behind one of the fastest-growing brands in the industry. Your Day Consists Of: - Leading, mentoring, and developing Business Development Representatives to ensure consistent achievement of growth, pipeline creation, and account engagement goals - Conducting regular performance reviews, providing coaching, and ensuring adherence to effective prospecting, research, and territory strategy practices - Driving adoption and disciplined use of Salesforce CRM, ensuring data accuracy and pipeline integrity - Building and executing commercial market growth strategies across key verticals - Developing strategy playbooks for new market penetration, account qualification, and customer expansion - Reviewing team pipelines, forecasting accuracy, and opportunity progression to meet or exceed revenue targets - Serving as the liaison between Business Development Managers and Regional Account Managers, Operations, Support, and Sales Leadership - Partnering with merchandising, logistics, and operations to ensure commercial customer expectations are met - Ensuring alignment between inside-sales-driven efforts and field execution - Overseeing market research activities conducted by the team and synthesizing insights into actionable growth strategies - Monitoring competitor strategies, customer feedback, and emerging commercial construction trends to help shape strategic decisions - Supporting Business Development Managers in developing relationships with key decision-makers at target accounts - Attending strategic customer meetings and assisting with major presentations, escalations, and negotiations Qualifications - 5–7+ years of business development, sales leadership, or account management experience, ideally within commercial flooring, building materials, construction, or related industries - Proven success leading high-performing sales or business development teams in growth-focused environments - Strong coaching, communication, and negotiation skills with the ability to influence across multiple levels of the business - Experience using Salesforce or similar CRM platforms to manage pipeline activity, forecasting, and customer engagement - The ability to analyze market trends, customer behavior, and competitive insights to shape strategic action plans - A collaborative leadership style that balances accountability, relationship-building, and operational execution Requirements - Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. - The employee is often required to use their hands and fingers, to handle or feel. - The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Benefits - Bonus opportunities & career advancement opportunities at every level - Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program - Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria) - Work-life balance, including: - Paid vacation and sick time for eligible associates - Paid holidays plus a personal holiday - Paid Volunteer Time Off that starts on Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.