• Lead daily retrieval operations, ensuring teams hit quality, turnaround time, and productivity goals. • Monitor queues, volumes, and workflow health, adjusting plans as conditions change. • Own execution during busy periods, escalations, and unexpected challenges to ensure continuity of operations and timely delivery. • Keep inventory moving by setting clear priorities and delegating execution through the team, proactively flagging risks early before they escalate. • Manage and support team members with a strong emphasis on coaching, vendor performance management, and career development opportunities. • Provide regular feedback through one-on-ones, side-by-side coaching, and ongoing check-ins. • Foster an environment where expectations are clear, support is accessible, and team members are positioned for success. • Partner on hiring, onboarding, and training to build strong, engaged teams. • Use performance data and team feedback to identify opportunities to improve operational effectiveness. • Support process changes, system updates, and new workflows by guiding teams through adoption. • Share best practices to improve consistency and efficiency in day-to-day operations. • Serve as an operational point of contact for assigned clients and internal partners. • Communicate clearly and proactively with stakeholders about performance and priorities. • Work closely with cross-functional teams such as Business Intelligence, Product, and Client Success. • Participate in projects and working groups that support the advancement of retrieval operations.

• Partner with Sales Leadership to define and execute on go-to-market strategies. • Lead annual and quarterly sales planning, including territory design, capacity modeling, and quota setting. • Support the go-to-market strategy for the Singapore market, including segment definition and coverage model. • Oversee quarterly and annual business reviews with data-driven insights and recommendations. • Design, optimize and scale sales processes across the sales funnel to promote deal velocity. • Own sales forecasting, pipeline management and performance reporting. • Establish and monitor key KPIs and dashboards to assess business performance. • Improve sales productivity through process simplification, tooling, and enablement initiatives. • Translate insights into actionable strategies that influence investment decisions and resource allocation. • Promote data-driven decision-making across the sales function. • Act as a key liaison between Sales, Finance, Product and Marketing.

• Lead end-to-end planning and execution of complex, multi-workstream brand programs (e.g., brand creative, campaigns, guidelines, governance initiatives). • Drive operational rigor through clear processes, tools, and documentation. • Facilitate recurring co-branding sessions with legal and licensor. • Act as liaison between internal stakeholders and external agencies. • Partner with IT and MarTech teams on brand asset systems and workflows.

• Ensure efficient operation, regulatory compliance, and fiduciary integrity of WEX Inc. Non-Bank Custodian (NBC) offering. • Manage high-value risk by working closely with Bank Partners, Sub-Custody Partners, Custody Vendors, and HSA plan administrators. • Lead and mentor a team of NBC Operation Analysts, establishing the control framework, and ensuring the integrity and effectiveness of WEX's HSA custody offering. • Maintain strategic oversight of all custody operations, managing high priority escalations, and driving continuous process improvement. • Oversee the analysis of custody data to identify root causes of errors or inconsistencies and recommend solutions. • Prepare and present quality reports to management, highlighting key findings, team performance, and recommendations. • Drive the team to identify areas for improvement in operational processes and collaborate to implement corrective actions.