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Connecting the world’s health data to improve patient outcomes.
Retrieval Operations Manager
Location
United States
Posted
126 days ago
Salary
$94K - $110K / year
Seniority
Senior
Job Description
Retrieval Operations Manager
Datavant
• Lead daily retrieval operations, ensuring teams hit quality, turnaround time, and productivity goals. • Monitor queues, volumes, and workflow health, adjusting plans as conditions change. • Own execution during busy periods, escalations, and unexpected challenges to ensure continuity of operations and timely delivery. • Keep inventory moving by setting clear priorities and delegating execution through the team, proactively flagging risks early before they escalate. • Manage and support team members with a strong emphasis on coaching, vendor performance management, and career development opportunities. • Provide regular feedback through one-on-ones, side-by-side coaching, and ongoing check-ins. • Foster an environment where expectations are clear, support is accessible, and team members are positioned for success. • Partner on hiring, onboarding, and training to build strong, engaged teams. • Use performance data and team feedback to identify opportunities to improve operational effectiveness. • Support process changes, system updates, and new workflows by guiding teams through adoption. • Share best practices to improve consistency and efficiency in day-to-day operations. • Serve as an operational point of contact for assigned clients and internal partners. • Communicate clearly and proactively with stakeholders about performance and priorities. • Work closely with cross-functional teams such as Business Intelligence, Product, and Client Success. • Participate in projects and working groups that support the advancement of retrieval operations.
Job Requirements
- Bachelor’s degree in a related field or equivalent practical experience.
- 4+ years of related professional experience, including at least 2 years in a people leadership or supervisory role.
- Working knowledge of provider record retrieval processes.
- Experience leading frontline, production-based operations with close involvement in daily execution.
- Demonstrated ability to coach, develop, and retain high-performing teams.
- Strong organizational, problem-solving, and decision-making skills with attention to detail.
- Collaborative leadership style with strong interpersonal and communication skills.
- Comfort prioritizing and adapting in a fast-paced, team-based environment.
- Proven track record driving process improvements and supporting change adoption.
- Flexibility to work outside standard hours as needed and travel up to 10%.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
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