Procore is looking for Senior Customer Success Engineer to drive the success of Datagrid customers. In this role, you’ll be the product champion for Datagrid and serve as a core subject matter expert. You will succeed when our customers succeed adopting our platform and realizing measurable business performance gains from their investment. You will literally be helping improve the lives of our construction customers by connecting them on a global platform. As a successful Senior Customer Success Engineer, you’ll help organizations understand best practices around AI implementation and platform adoption. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. Leveraging a consultative mindset and knowledge of the construction industry, you will provide clients with strategic recommendations on how to maximize the value of their technology. You’ll partner closely with forward deployed engineering, sales, product, and marketing. This position reports to the Head of Customer Success and can be based remotely from a US location San Francisco Bay Area is highly preferred or in our Carpinteria, CA, Tampa, FL, or Austin, TX offices. Travel: Willingness to travel up to 50% of the time. What you’ll do: - Make data driven recommendations to customers on how they can optimize the value of Datagrid based on customer analytics and industry best practices. - Craft value based presentations that address specific business problems and accelerate the adoption of the Datagrid platform. - Provide product roadmap and release updates to customers so they can benefit from our leading edge technology. - Lead product demonstrations and coordinate technical resources, both internal and external, to solve complex challenges. - Serve as a technical account manager by providing the highest level of responsiveness and service through clear and effective communication. - Foster a positive team culture by mentoring fellow team members and collaborating across the organization to develop best practices. - Master the Datagrid platform, AI implementation strategies, and emerging industry trends. - Travel up to 50% to client sites domestic and international, industry events, and other company offices. What we’re looking for: - 5+ years of experience in Customer Success, Professional Services, Technical Pre Sales, or Consulting within a SaaS, Data, or AI driven company. - Deep technical aptitude with extensive experience prompting LLMs and a strong understanding of agentic AI frameworks. - Proven ability to manage enterprise level customers, ensuring long term retention and revenue growth. - Strong business acumen with experience driving data driven decision making and value realization for clients. - Technical fluency in AI deployments, including a functional understanding of data pipelines, APIs, and model orchestration. - Ability to deconstruct complex business requirements to architect custom AI solutions and workflows. - Experience collaborating with forward deployed engineering teams to define the technical methods required for complex platform deployments. - Excellent communication and stakeholder management skills, with the ability to synthesize impactful intelligence from ambiguous data. - Ability to work cross functionally in a fast paced environment on time sensitive projects. - Outstanding presentation skills, whether in person, via virtual meetings, or in writing. - A background in the construction industry General Contracting, Subcontracting, Real Estate, etc. is highly preferred, but not required. - Bachelor’s degree is required, preferably in an Engineering discipline, Data Science, Computer Science, Construction Management, or Information Systems. If you thrive at the intersection of strategy, customer engagement, and data-driven success, we’d love to connect. Additional Information Base Pay Range: 42.58 - 58.50 USD Annual On Target Earning Range: 147,600.00 - 202,950.00 USD Annual This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

Role Description A leader in Customer Engagement Tech seeks a highly skilled Technical Account Manager to engage with the client from project initiation to the day-to-day communication and interaction, monitoring client applications on several SaaS platforms. This role will include supporting customers directly as well as engaging technical resources to assist with technical/complex issues. - Positive attitude and strong communication skills. - Excellent command of the English language. - Ability to work efficiently in a fast-paced and potentially stressful environment. - Minimum of 2 years’ experience using a Case Management system (Salesforce and JIRA are preferred). - Experience delivering customer service across a diverse portfolio of software products in a SaaS environment. - Email template troubleshooting and analysis (HTML, Perl, JavaScript) experience. - Understanding of internet email standards and technology - DMARC, DKIM, SPF, BIMI, TLS. - Basic understanding of DNS and its role in networking. Qualifications - Minimum of 2 years' experience using a Case Management system (Salesforce and JIRA are preferred). - Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment. - Strong demonstrated oversight for handling complex client issues. - Background with Continuous Improvement and Project Management is recommended. - Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook. - Basic understanding of web application functionality and using SaaS hosted software. - Competent ability to manage multiple tasks in a Change Management workflow interacting with multiple ticketing systems. - Application administrator, user management, reports and configuration. - Email template troubleshooting and analysis (HTML, Perl, JavaScript). - Internet Email standards and technology - Experience with DMARC, DKIM, SPF, BIMI, TLS. - Basic understanding of DNS and its role in networking. - Familiarity with software revision control - GIT, Subversion - updating files, create merge requests for project changes. - Some Unix administration experience using bash command line to access, manage and modify files. Requirements - Manage overall client relationships, building strong rapport with clients and the client's team. - Introduce initiatives and solutions that grow the client's revenue and profit. - Provide governance for contract adherence. - Set expectations and deliver results accordingly. - Instill strong business ethics and sense of urgency in a multi-client business environment. - Work collaboratively across all departments through teamwork and mutual respect. - Monitor implementation of projects through closure and ensure client receives appropriate communications in a timely fashion. - Proven ability to address customer support issues in a way that exceeds customer expectations, driving increased customer satisfaction. - Work closely with clients and peers to understand and anticipate their needs. - Think through and solve complex problems; proactively provide mitigation for future problems. - Understand and interpret market research, analysis, write papers and data to provide insights to clients to effect positive business changes. - Stay informed of current industry best practices, working with clients and internal cross-functional teams to apply best practices where appropriate. - Interpret and understand KPIs, contracts, and SLAs. - Demonstrate innovative thinking and strong problem-solving skills. - Serve as client advocate within the company as well as company advocate to client. Benefits - Negotiable package & remuneration.

• Act as the primary point-of-contact for all technical activities and incidents post launch for assigned customer • Work closely with legal and finance teams to create the new contracts and renewal of the existing customer contracts. • Provide technical support for customers to support pre-sales and post-sales processes • Conduct regular technical account reviews, architectural reviews, product trainings and workshops, providing insights and analytics • Be an expert in V-Key’s products and the underlying architecture and provide effective technical consultation to customer • Responsible for managing the team’s day-to-day operational and ensuring that the team follows the customer implementation process and V-Key’s Internal Process through an assigned Service Delivery Manager • Ensure deliveries/patches delivered on time with good quality • Analyse customer needs and suggest upgrades or additional features to meet their requirements and demands • Ensure Service Delivery Manager facilitates incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA • Work closely with customer’s internal IT team to plan and align V-Key’s resources with the road map and timeline • Work closely with V-Key’s product team to communicate product new releases to customer • Prepare and submit periodical report for all Incidents with the defect details with the status to customer • Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager

Role Description We are looking for a customer-facing Solutions Architect who will work closely with enterprise clients to design and demonstrate Voice AI solutions integrated with their telephony infrastructure. This role is focused on solution architecture, enterprise engagement, technical demos, and documentation, rather than core platform development. You will work directly with customer telephony teams, IT teams, and infosec teams to design and deploy Voice AI solutions that integrate with platforms like Genesys, Avaya, Cisco, and cloud telephony providers. The role requires the ability to manage multiple enterprise engagements simultaneously and act as a bridge between Sales, Delivery, and Product teams. Key Responsibilities - Enterprise Solution Architecture - Design Voice AI solution architectures for enterprise deployments. - Integrate AI voice agents with telephony platforms such as: - Genesys - Avaya - Cisco Contact Center - NICE CXone - Amazon Connect - Define integration approaches with SIP trunks, PBX systems, PSTN, and cloud telephony providers. - Technical Demos & Proof of Concepts - Build and run technical demonstrations and POCs for enterprise customers. - Demonstrate Voice AI capabilities in real telephony environments. - Support customer pilots and early deployments. - Enterprise Customer Engagement - Conduct technical discovery sessions with enterprise stakeholders including: - Contact center teams - IT infrastructure teams - Telephony architects - Security and compliance teams - Translate business requirements into solution architectures and deployment approaches. - Solution Documentation & Technical Artifacts - Prepare and share solution documentation with customers, including: - Solution architecture documents - Integration design documents - Deployment architecture diagrams - API integration documentation - Security and compliance documentation - RFP technical responses - Infosec & Compliance Discussions - Work with customer infosec and compliance teams during deployment reviews. - Provide documentation around: - Architecture - Data flows - Security controls - Hosting and data residency - Support enterprise security questionnaires and architecture reviews. - Cross-Team Collaboration - Work closely with Sales teams during enterprise deals. - Coordinate with Delivery teams during implementations. - Ensure smooth transition from pre-sales to deployment. - Multi-Customer Ownership - Manage multiple enterprise engagements simultaneously. - Act as the primary technical point of contact during pre-sales and early deployment stages. - Ensure customer success during pilots and solution rollout. Qualifications - Strong familiarity with enterprise telephony ecosystems: - Genesys - Avaya - Cisco Contact Center - NICE CXone - Amazon Connect - Understanding of: - SIP / RTP - PSTN - PBX systems - IVR flows - SIP trunking - Call routing - Experience working with: - Voice bots - Conversational AI platforms - Contact center automation solutions - Nice to have experience with: - Speech technologies (STT / TTS) - LLM-based conversational systems - Voice AI platforms - Experience designing enterprise integrations involving: - APIs - CRM systems - Contact center software - Telephony infrastructure - Ability to create clear technical artifacts such as: - Architecture diagrams - Solution design documents - Security architecture explanations - Integration documentation - Excellent communication and presentation skills. - Ability to engage with enterprise stakeholders. - Comfortable running technical workshops and demos. Ideal Candidate Profile - Has strong understanding of enterprise contact center systems. - Is comfortable engaging with enterprise customers. - Can run demos and solution workshops. - Is capable of managing multiple enterprise customers simultaneously. - Works well with sales and delivery teams. Nice to Have - Experience with LLMs or generative AI. - Experience with conversational AI platforms. - Experience in BFSI or large enterprise deployments. - Experience working with CPaaS platforms.