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Cerby logo
Cerby

Identity automation—no APIs, SAML, or SCIM required. From SSO to lifecycle management, Cerby secures disconnected apps.

Customer Delivery Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

79 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishAzure

Job Description

Customer Delivery Manager

Cerby

• Lead the full project lifecycle from kickoff to go-live across multiple customers, developing and managing project plans, timelines, and deliverables • Serve as the primary delivery lead and trusted advisor during onboarding, facilitating discovery sessions and translating customer goals into milestones • Lead integrations with identity systems like Okta, Azure AD, Ping Identity, CyberArk, and custom disconnected app workflows • Develop and maintain onboarding playbooks, implementation guides, FAQs, training materials, and internal documentation

Job Requirements

  • 5+ years in project management, technical onboarding, customer delivery, or customer engineering within SaaS
  • Experience managing technical SaaS implementations, preferably in Identity, Security, or IT infrastructure
  • Hands-on experience with IdP/PAM solutions (Okta, Azure AD, CyberArk, Ping Identity), authentication protocols (OAuth, SAML), REST APIs, integrations, and troubleshooting
  • Strong organizational, communication, and stakeholder management abilities; adept at translating between technical and non-technical audiences
  • Strong organizational skills with a track record of managing multiple concurrent projects
  • Comfortable collaborating with technical teams and translating between technical and non-technical audiences

Benefits

  • Professional development
  • Flexible working hours
  • Health insurance

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