• Support the development of email communications and other promotional assets, including campaign packs, and associated learning materials. • Update and maintain existing Knowledge Exchange (KX) learning content in a variety of formats to support different audience learning needs. • Works with member firm, business and industry stakeholders to support customization of learning and promotional content to meet their specific audience’s needs – audiences across the organization include various levels, businesses, industries, and client accounts. • Supports the delivery of live, online events such as KX learning webinars, including serving as a speaker, script writing, deck creation, and developing supporting materials • Collaborates virtually with team members in different time zones to co-develop influential and effective awareness and learning assets. • Supports the maintenance of the Learning Maturity Model, working with stakeholders to regularly plot geography progress and supports reorganization of existing content for ease of local integration. • Tracks and reports available metrics to understand effectiveness of awareness and learning initiatives and suggests adjustments to plans and tactics based on data-driven insights. • Collaborates with offshore colleagues and internal service providers; manages project delivery as required.

• Serve as the primary point of contact with the client program managers and manage client expectations. • Communicate program goals and established processes to the project team. • Supervise a matrixed group of scientific review officers (SROs) assigned to individual review panels. • Guide and oversee SROs throughout the review process, including reviewer recruitment, meeting facilitation and summary statement writing. • Perform quality control of the SROs’ panel management work. • Develop and present reviewer trainings. • Perform quality control of the scientific contents of client deliverables.

Remote, Nationwide – Seeking Manager, Clinical Operations - Organ Transplant Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity - Be responsible for supporting recoveries on scheduled call days. - Coordinate and arrange all transportation logistics, including securing air and ground transport for recovery teams, ensuring seamless travel to and from airports and hospitals to support efficient and timely organ recovery operations. - Be available on-demand to respond to time-sensitive organ recovery needs, often working during nights, weekends, or holidays. - Quickly adapt to dynamic and urgent situations to ensure the successful recovery and preservation of organs. - Ensure full compliance with all applicable state, federal, and local laws, as well as organizational policies and regulatory requirements, upholding the highest standards of legal and ethical practice. - Responsible for supporting the recovery of donor organs in keeping with the policies, rules, and regulations of Vituity clients and its medical and surgical staff. - Donor Management and Organ Recovery Coordination - Assess organ viability in high-pressure situations, often within narrow timeframes, to determine whether organs are suitable for transplantation. - Facilitate communication from transplant center and oversee the allocation and coordination of cases with appropriate team members to ensure seamless operations. - Communicate in real time with transplant surgeons and recipient hospitals to coordinate operating room schedules and readiness. - Oversee the logistics plan of organ procurement organizations (OPOs) to evaluate donor eligibility and medical suitability. - Identify and address potential logistical, surgical, or administrative risks that could delay recovery or transplant, ensuring no critical time is lost. - Notify all pertinent stakeholders upon the acceptance of the organ, ensuring timely communication of critical information, including cross-clamp time, to facilitate seamless coordination and preparation across teams. - Manage communication between the donor’s healthcare team and the transplant team regarding medical assessments and procedures. - Manage the logistics of the organ recovery process, including scheduling operating room times and coordinating with surgical teams. - Guarantee compliance with protocols for organ recovery, preservation, and transportation. - Ensure that organs are allocated to transplant centers according to United Network for Organ Sharing (UNOS) policies. Misallocation or delays could result in organ loss and patient death. - Serve as the primary point of accountability for maintaining the chain of custody during organ transplant. - Communication and Compliance - Serve as the primary point of contact between transplant centers, OPOs, and recovery teams. - Provide regular updates to transplant surgeons and OPO staff on the progress of the organ recovery process. - Drive collaboration with external resources to develop and promote practices that increase the number of organs recovered for transplantation. - Serve as the clinical subject matter expert internally and externally aimed at increasing organ recovery outcomes. - Interpret and apply clinical guidelines for organ recovery and transplantation. - Coordinate the allocation of recovered organs according to United Network for Organ Sharing (UNOS) and Organ Procurement and Transplantation Network (OPTN) guidelines. - Maintain detailed and accurate records of the organ recovery process, including donor medical history, organ assessments, and transport details. - Ensure adherence to all ethical, legal, and regulatory requirements, including those established by UNOS/OPTN and hospital policies. - Manage the collaboration with the Vituity Quality and Operations team members to develop best practice protocols. - Responsible for working in collaboration with the Surgical Recovery Specialists to train and evaluate new staff. - Submit required case documentation to OPTN, UNOS, and the OPO. - Contribute to the development of best practices and protocols for organ procurement, appropriate clinical monitoring intervals for transplant patients, application of new anti-rejection drugs, implementation of Care Delivery Systems. Required Experience and Competencies - Bachelor's degree in Allied Health or related field, or a combination of education and experience that demonstrates the attainment of the required competencies required. - One (1) year of OPO or transplantation experience required. - Ability to work effectively under pressure in a fast-paced, time-sensitive environment required. - Ability to receive calls from transplant centers and coordinating the case. - Broad knowledge of modern health care administration, practices, and principles. - Must be well-versed in medical terminology related to organ transplantation. - Proficient in understanding and communicating complex medical and clinical information to healthcare professionals, including surgical teams, intensivists, and transplant centers, ensuring the accuracy of documentation and adherence to regulatory standards. - Demonstrated expertise in organ recovery protocols, including assessment, preservation, and transportation. - Proven ability to oversee and direct clinical operations and multidisciplinary teams. - Ability to assess organ viability under high-pressure situations, leveraging advanced medical and technical knowledge. - Demonstratable experience on working with transplant surgeons, OPO staff, and hospital teams to achieve seamless coordination. - Flexibility to respond to unpredictable schedules and on-call duties. - Strong decision-making skills, particularly in time-sensitive and high-stakes situations. - Commitment to upholding organizational policies and protocols. - Excellent ability to work as a liaison between transplant surgeons, organ procurement organizations (OPOs), and other healthcare professionals. - Skilled in fostering a collaborative environment to achieve seamless operations. - Exceptional verbal and written communication skills for interacting with medical staff, donor families, and OPOs. - Ability to convey complex medical and logistical information clearly and effectively. - In-depth understanding of organ recovery, preservation techniques, and medical criteria for organ donation. - Comprehensive knowledge of regulatory standards set by the United Network for Organ Sharing (UNOS), Organ Procurement and Transplantation Network (OPTN), and hospital protocols. - Awareness of ethical considerations and legal requirements related to organ donation. - Familiarity with surgical and logistical workflows for transplant cases. - Proficiency in using medical software and systems for patient records, scheduling, and regulatory compliance. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. - Monthly wellness events and programs such as yoga, HIIT classes, and more - Trainings to help support and advance your professional growth - Team building activities such as virtual scavenger hunts and holiday celebrations - Flexible work hours - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. - Superior health plan options - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service) - Generous paid time off starting 3-4 weeks’ annually - Student Loan Refinancing Discounts - Professional and Career Development Program - EAP and travel assistance included - Wellness program - Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $91,130 - $113,915, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. *Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.

Overview The Payment Recovery and Collections Manager is responsible for leading RealPage’s collection and loss recovery operations within the Payment Operations organization. This role will support secure and compliant recovery efforts across RealPage’s payment products, overseeing strategy and execution in ACH returns, failed payment recovery, chargebacks, and future credit/collections programs. This leader ensures that financial loss is minimized while maintaining strong customer and regulatory outcomes. The role requires strong analytical discipline, exceptional stakeholder communication, and a deep understanding of payment lifecycles and credit‑risk behaviors. They will lead a high-performing team of onshore Process Leads while maintaining accountability for the performance and accuracy of an offshore team. They balance people leadership and process optimization, serving as the bridge between strategic goals and technical excellence. They advocate for their team with internal and external stakeholders. The Payment Recovery & Collections Manager serves as a key escalation point for complex recovery issues and contributes to broader Payment Operations objectives related to risk management, operational excellence, and client trust. Responsibilities Collections Strategy & Risk Management - Develop and execute strategies that minimize financial exposure associated with unpaid balances, returns, disputes, and chargebacks. - Oversee root‑cause analysis across failure types (e.g., NSF, fraud, administrative returns) to drive preventative measures. - Partner with Risk, Legal, and Compliance to ensure adherence to NACHa, Reg E, card network rules, and state/federal collections laws. - Implement monitoring mechanisms to identify emerging credit‑risk trends and proactively adjust workflows and staffing. Team Leadership & People Management - Manage, mentor, and develop 2–4 Process Leads and offshore teams as applicable, ensuring they have the resources to maintain their status as process authorities. - Work closely with in-country direct management to oversee offshore Payments and Insurance Team’s work as it relates to processes within their functional area. - Foster a culture of accountability, innovation, and cross-functional collaboration. - Conduct performance reviews, identify skill gaps, and implement professional development plans. Partnership & Quality Assurance - Provide "dotted line" leadership to an offshore data entry team, acting as second point of escalation (after Process Leads) for routine issues, and primary for crisis management. - Work closely with in-country direct management to oversee offshore Payments and Insurance Team’s work as it relates to processes within their functional area. - Work with Process Leads to define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the offshore team (e.g., turnaround time, error rates). - Coordinate with other Operations Managers to ensure process handoffs and work is completed accurately and efficiently throughout the Operations Division. Process Optimization & Strategy - Work with Process Leads to map out workflows, identifying bottlenecks and opportunities for automation or streamlining. - Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency across both local and offshore teams. - Implement data-driven reporting to track the overall health of the operations division. Stakeholder Management - Act as the liaison between the operations division and internal departments (e.g., IT, Finance, Sales). - Translate complex technical process updates into actionable insights for executive leadership. - Work with banking partners and vendors to maintain service levels and remediate issues. #LI-AP4 #LI-REMOTE Qualifications QUALIFICATIONS - 5+ years in collections or recovery management, with at least 2 years in a people-leadership role. - Strong working knowledge of ACH returns, NACHA rules, Reg E, card network dispute frameworks, and collections compliance requirements. - Demonstrated success improving recovery rates, reducing losses, and optimizing operational workflows within a collections environment. - Offshore Management: Proven experience managing BPO (Business Process Outsourcing) or offshore teams. - Analytical Skills: Strong ability to interpret data and use it to drive process changes. - Communication: Exceptional verbal and written communication skills, with the ability to manage teams across different time zones and cultures. - Technical Savvy: Proficiency in MS Office, APIs, Salesforce, SharePoint KNOWLEDGE/SKILLS/ABILITIES - Performance Coaching: The ability to manage high-level SMEs by providing technical feedback without micromanaging their expertise. - Vendor & Offshore Management: Skill in managing "dotted line" relationships, including maintaining KPIs and other performance standards. - Strategic Planning: The ability to translate high-level company goals into daily operational tasks for both the local and offshore teams. - Data Analysis: Proficiency in identifying trends within raw data to predict bottlenecks or staffing needs before they become critical. - Complex Problem Solving: The mental agility to troubleshoot process breakdowns that involve multiple stakeholders and moving parts. - Intercultural Fluency: The ability to communicate effectively and empathetically with an offshore team, ensuring they feel integrated into the company culture. - Decision-Making Under Pressure: The capacity to make firm calls on process changes or escalations when deadlines are tight. - Adaptability: The ability to pivot strategies quickly when technology or business requirements shift. - Performance Metrics: Expert knowledge of KPI development, SLA management, and "Business Process Outsourcing" (BPO) governance. - Operational Frameworks: Deep understanding of process improvement methodologies (e.g., Lean, Six Sigma, or Agile). - Compliance & Risk: Familiarity with data privacy laws and regulatory standards relevant to the rental industry. - Software Proficiency: Knowledge of workflow automation tools, CRM/ERP systems, and advanced data visualization tools (like Power BI or Tableau). Physical Demands and Working Conditions While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds Pay Range USD $85,200.00 - USD $145,200.00 /Yr.