AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors and facilities on the phone. Job duties and responsibilities will vary from fielding inbound phone calls, outbound phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets. This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional over the phone patient experience. ExactCare provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work. Responsibilities - Providing an exceptional customer service experience each day in a phone based environment. - Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions. - Placing outbound calls to patients to create, maintain or update their medication profiles. - Effectively assist with patient questions over the phone. - Working through current case queues to problem solve for patient care issues. - Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf. - Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients - Collect on patient balances when patient has an amount due - Maintaining patient records with strong attention to detail and confidentiality. - Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. - Accurate retrieval of all prescription information and verifying through doctor calls. - Enter a high volume of data; processing prescription information with speed and accuracy. - Placing welcome calls to newly on-boarded patients and establish a trusted point of contact. - Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare. - Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. - Other tasks as required. Skills & Abilities - Comfortable working in a phone based environment. - Ability to work independently - Self-motivated and goal oriented - Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. - Thorough drug knowledge. - Pharmacy billing knowledge. - Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication. - Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers. - Strong prioritization and organizational skills. - Maintain a high degree of confidentiality. - Passion to help people and enrich their lives. - Ability to overcome objections - Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations. - Ability to exhibit ExactCare Pharmacy’s Core Values in daily work. Requirements - Must be 18+ years of age - High school diploma /GED - Prior experience in a pharmacy setting - Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate - Must maintain a pharmacy technician registration with State Board of Pharmacy - Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time - Schedule: Monday through Friday 12:30pm to 9:00pm AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

• Perform a complex range of technical work activities either remotely or at customer site • Coordinate small teams delivering basic work packages in line with company process • Escalate issues in line with company processes to ensure customer demands are met • Maintain and improve customer satisfaction levels

• Identify and troubleshoot complex customer issues in unique configurations. • Analyze patterns in customer interactions to drive product and service improvements. • Educate customers and internal teams on Aiwyn products, becoming an SME (Subject Matter Expert) on key features. • Act as the technical liaison between teams like Support, Customer Success, and Engineering, serving as the escalation point for complex technical issues. • Triage and document incoming bug reports, reproducing issues and providing detailed findings to the engineering team to support efficient escalation. • Investigate technical problems using tools like LogRocket and Logs Explorer, leveraging logs and data for insights. • Monitor, troubleshoot, and maintain ETL pipelines and data connections, identifying and resolving failures or data integrity issues. • Monitor and maintain integrations and data connections, proactively identifying and resolving issues before they impact customers. • Develop scalable support processes based on customer feedback to improve workflows. • Provide exceptional support via emails, chats, or calls for both routine and advanced technical issues. • Work in GitHub to investigate code-related issues or make small fixes as needed.

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. What’s in it for you: Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? As a Technical Product Support Engineer, you will provide technical support for the startup, operation, and service of Trane Commercial Catalog/Custom Air Handling equipment, which includes various Data Center AHUs, VAV Terminal Air Units, and applicable unit controls. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As an Airside Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of various HVAC systems such as: Indoor and Outdoor air handlers, Gas and Electric Heat, coil circuiting and operation, VAV terminal air units, and unit applied controls. Engineers in this role must have extensive field experience, giving them the knowledge required to remotely guide customers through equipment and describe what they are seeing, keep customers safe by evaluating their skill level, and confidently determine the best course of action. Will need to demonstrate an ability to apply basic electrical theory, unit-level controls, airflow dynamics, and basic refrigeration theory, as well as their field experience. Thrive at work and at home: - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off, including in support of volunteer and parental leave needs. - Educational and training opportunities through company programs, along with tuition assistance and student debt support. - Learn more about our benefits here! Where is the work: This is a remote position. What you will do:    · Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting of a wide variety of HVAC Airside & Terminal products. · Uses a variety of resources (experience, literature, people, and problem-solving skills) to remotely determine the root cause of an issue and determine the best course of action to put the customer first. · Daily, required to make pivotal decisions regarding the dispensation of company resources to resolve customer issues. · Manages and leverages relationships with manufacturing site teams as well as field offices. · During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner. · Responsible for determining the level of experience of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means. · Documents work by following pre-defined procedures and completing documentation of support given. · As a subject matter expert, creates standard work and documents solutions that can be shared internally and externally across the company. · Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins. What you will bring:  - 5+ years of experience preferred but not required in servicing HVAC equipment and systems. - Associates or Bachelors degree is preferred but not required. - Professionally trained on various Trane equipment. - Ability to travel up to 10%. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to understand and apply temperature and pressure theories as well as basic electrical theories and applications. - Operating knowledge of Microsoft office software and working proficiency with a handheld computer (i.e. Smartphone, iPad). - Ability to manage support cases within Zendesk (Customer Support Software) - While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines. Key Competencies: - Excellent written and verbal communication. - Ability to troubleshoot complex refrigeration and electrical systems. - Keeps current on Trane Airside & Terminal Commercial products concerning installation, operation, maintenance, service, and repair. - Additional knowledge of BAS systems would be beneficial but not required. - Adaptable and possesses the ability to prioritize multiple high-priority customer cases. - Flexibility to work extended hours on occasionally, when jobsite travel or remote support is required for our customers. - Ability to meet short- and long-term deadlines. - Effectively meet the needs of internal and external customers. - Ability to work regularly and dependably. - Ability to function in a team environment. - Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers. - Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment Compensation: Salary Range: $75,000 to $131,850 annually. Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.