Computacenter

• You take subject-matter ownership for Digital Sovereignty at Computacenter and develop this area into a clearly positioned, marketable portfolio. • You combine regulatory requirements, customer needs and technological possibilities into concrete offerings that make us visible and relevant in the market. • You lead the Digital Sovereignty Solution Group from a subject-matter perspective and further develop the target vision, priorities and positioning of the field. • You work with Practice Leads and Solution Areas to develop a robust sovereignty portfolio and derive offering modules, reference architectures and enablement content. • You support Solution Sales & Development in strategically relevant opportunities and ensure the quality of solution designs, value propositions and proposal logic. • You identify market opportunities, capability gaps and partner potential, translating these into concrete development and go-to-market measures. • You represent Computacenter as the subject-matter voice for Digital Sovereignty at selected customer, partner and market forums.

• Shape data demand at source • Lead the definition of complex business and data requirements • Translate strategy into delivery • Drive prioritization and alignment • Lead backlog refinement sessions • Map business processes and identify where data can improve efficiency • Help establish consistent ways of working across North America • Ensure documentation is clear, consistent, and traceable • Identify and manage risks across the data demand pipeline • Work closely with Engagement Leads, Strategic Directors, and GIS teams • Mentor and develop others

• You assume technical responsibility for the field of Artificial Intelligence at Computacenter and develop it into a marketable, sales-driven solution portfolio. • In this role you combine technological depth with market understanding, partner management and enablement for our Solution Sales teams. • You lead the AI Solution Group on a technical level, define the target vision, priorities and positioning, and strategically advance the AI domain. • Together with Practice Leads and Solution Areas you develop a clear AI portfolio and derive concrete offerings, reference architectures and enablement materials for sales. • You support Solution Sales in strategically relevant AI opportunities, ensure the quality of solution architectures and proposal logic, and actively contribute to customer positioning. • You identify market opportunities, capability gaps and partner potential and translate these into concrete development and investment measures. • You manage collaboration with strategic partners such as Microsoft and Cisco and represent Computacenter as the technical voice for AI with selected customers, partners and market forums.

• Responsibility for the operational implementation of the Workplace strategy with a focus on service quality, growth and profitability • Leadership, management and enablement of around 10 managers and overall responsibility for an organization of approximately 210 employees • Development and implementation of a sustainable services strategy, as well as service and delivery processes in the Workplace domain • Management of capacity, demand and growth planning in the Professional Services business • Responsibility for budget, planning and KPIs within the Solution Area • Ensuring service quality and customer satisfaction, including escalation management at the management level • Representing the area in presales, proposal and customer contexts, and contributing to cross-departmental and cross-solution initiatives

• You take technical responsibility for the topic of Artificial Intelligence at Computacenter and develop it into a marketable, sales-oriented solution portfolio. • In this role you combine technological depth with market understanding, partner management and enablement for our Solution Sales teams. • You lead the AI Solution Group from a subject-matter perspective, defining the target vision, priorities and positioning, and you drive the strategic development of the AI domain. • Together with Practice Leads and Solution Areas you develop a clear AI portfolio and derive concrete offerings, reference architectures and enablement materials for sales. • You support Solution Sales in strategically important AI opportunities, ensure the quality of solution architectures and proposal logic, and actively contribute to customer positioning. • You identify market opportunities, capability gaps and partner potential and translate these into concrete development and investment initiatives. • You manage collaboration with strategic partners such as Microsoft and Cisco and represent Computacenter as the subject-matter voice for AI with selected customers, partners and market forums.

• Act as the single point of ownership for international onboarding activities related to new Tech Sourcing opportunities. • Own and maintain the international onboarding framework, including processes, tools, and governance across pre‑sales, onboarding, transition. • Advise Sales teams & ISP’s during the business intake and onboarding process on delivery capability, service models, and solution options with service design and transition if applicable (SD&T). • Assess customer requirements against standard Global TechSourcing services, identifying non‑standard requests, risks, and operational or financial impacts. • Review and approve service and transition design documentation where documentation does not exist, design and document fit‑for‑purpose operational solutions. • Develop and maintain supporting documentation (e.g., how-to guides and customer-specific process instructions) in partnership with Service Design & Transition (SD&T) to enable consistent execution by global delivery teams. • Proactively recommend innovative, efficient, and scalable solutions that improve productivity and leverage available tooling, service provider capabilities, and internal policies. • Support the onboarding across US/CA, particularly for service extensions or where a dedicated SD&T is not assigned. • Lead and coordinate cross‑functional, geographically dispersed teams to achieve successful onboarding outcomes. • Build and maintain strong working relationships with international stakeholders, including Business Enablement, Service Design, Transition, and Delivery teams. • Partner with Global TechSourcing and regional teams to ensure awareness of upcoming opportunities, confirm resource readiness, and support successful delivery planning. • Promote an automation‑first and digital‑enablement mindset across onboarding and service delivery activities. • Contribute to continuous improvement initiatives that enhance onboarding efficiency, service quality, and customer experience. • Provide operational guidance and oversight for complex TechSourcing engagements, often involving integrated Professional Services. • Support the development and execution of service improvement plans and the continued evolution of international services. • Develop and maintain a strong understanding of the organization’s international delivery capabilities, including global service providers and solution offerings. • Clearly articulate international service capabilities to internal teams and stakeholders to support confident and informed decision‑making.

• Managing and maintaining relationships with Computacenter Sales Specialists, Account Managers, and Sales management. • Collaborating with sales teams to identify and develop new opportunities where customer financing is required, and to support the overall sales solution offered. • Promoting and enhancing understanding and awareness of customer financing throughout the company. • Negotiate financing terms and conditions with customers to achieve mutually beneficial outcomes. • Working with recognized Computacenter financing partners to provide suitable customer financing solutions. • Collaborating with the operations team to ensure efficient processing and ongoing management of customer financing. • Source and manage competitive pricing from international funding partners. • Support operational teams to ensure accurate processing and ongoing management of financing agreements. • Support the monitoring and reporting of market and competitive activities. • Maintain a strong commercial acumen and understanding of relevant accounting standards related to lease and payment-agreement products. • Communicating, connecting, and negotiating internally and externally to facilitate the development of profitable new business and sustainable relationships. • Provide support to the UK Head of Financing Solutions where required. • Complying with health and safety policies and other requirements. • Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. • Embrace and support Computacenter’s mission and core values.

• Du verwaltest und optimierst Oracle Datenbanken in komplexen Kundenumgebungen. • Du installierst, konfigurierst und wartest Oracle Datenbanksysteme. • Du entwickelst und implementierst Backup- und Recovery-Strategien. • Du führst Performance-Analysen, Tuning-Maßnahmen und Fehlerbehebungen durch. • Du erstellst Skripte zur Automatisierung von Aufgaben und kooperierst mit anderen IT-Teams, um die Integrität und Sicherheit der Datenbanken zu gewährleisten.

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. • Provide Technical Leadership in own specific area of expertise. • Document and reports on work completed to ensure compliance with Company and Customer Procedures. • Contribute to the development of technical procedures and standards to meet business and customer requirements. • Escalate issues in line with company processes to ensure customer demands are met. • Able to communicate on complex issues to meet business and customer requirements to avoid escalations. • Evaluate escalations and resolve appropriately to ensure customer demands are met. • Provide customer service to internal and external customers to ensure consistent experience

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. • Provide Technical Leadership in own specific area of expertise. • Document and reports on work completed to ensure compliance with Company and Customer Procedures. • Contribute to the development of technical procedures and standards to meet business and customer requirements. • Escalate issues in line with company processes to ensure customer demands are met. • Able to communicate on complex issues to meet business and customer requirements to avoid escalations. • Evaluate escalations and resolve appropriately to ensure customer demands are met. • Provide customer service to internal and external customers to ensure consistent experience