• Identify and troubleshoot complex customer issues in unique configurations. • Analyze patterns in customer interactions to drive product and service improvements. • Educate customers and internal teams on Aiwyn products, becoming an SME (Subject Matter Expert) on key features. • Act as the technical liaison between teams like Support, Customer Success, and Engineering, serving as the escalation point for complex technical issues. • Triage and document incoming bug reports, reproducing issues and providing detailed findings to the engineering team to support efficient escalation. • Investigate technical problems using tools like LogRocket and Logs Explorer, leveraging logs and data for insights. • Monitor, troubleshoot, and maintain ETL pipelines and data connections, identifying and resolving failures or data integrity issues. • Monitor and maintain integrations and data connections, proactively identifying and resolving issues before they impact customers. • Develop scalable support processes based on customer feedback to improve workflows. • Provide exceptional support via emails, chats, or calls for both routine and advanced technical issues. • Work in GitHub to investigate code-related issues or make small fixes as needed.

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. What’s in it for you: Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? As a Technical Product Support Engineer, you will provide technical support for the startup, operation, and service of Trane Commercial Catalog/Custom Air Handling equipment, which includes various Data Center AHUs, VAV Terminal Air Units, and applicable unit controls. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As an Airside Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of various HVAC systems such as: Indoor and Outdoor air handlers, Gas and Electric Heat, coil circuiting and operation, VAV terminal air units, and unit applied controls. Engineers in this role must have extensive field experience, giving them the knowledge required to remotely guide customers through equipment and describe what they are seeing, keep customers safe by evaluating their skill level, and confidently determine the best course of action. Will need to demonstrate an ability to apply basic electrical theory, unit-level controls, airflow dynamics, and basic refrigeration theory, as well as their field experience. Thrive at work and at home: - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off, including in support of volunteer and parental leave needs. - Educational and training opportunities through company programs, along with tuition assistance and student debt support. - Learn more about our benefits here! Where is the work: This is a remote position. What you will do:    · Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting of a wide variety of HVAC Airside & Terminal products. · Uses a variety of resources (experience, literature, people, and problem-solving skills) to remotely determine the root cause of an issue and determine the best course of action to put the customer first. · Daily, required to make pivotal decisions regarding the dispensation of company resources to resolve customer issues. · Manages and leverages relationships with manufacturing site teams as well as field offices. · During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner. · Responsible for determining the level of experience of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means. · Documents work by following pre-defined procedures and completing documentation of support given. · As a subject matter expert, creates standard work and documents solutions that can be shared internally and externally across the company. · Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins. What you will bring:  - 5+ years of experience preferred but not required in servicing HVAC equipment and systems. - Associates or Bachelors degree is preferred but not required. - Professionally trained on various Trane equipment. - Ability to travel up to 10%. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to understand and apply temperature and pressure theories as well as basic electrical theories and applications. - Operating knowledge of Microsoft office software and working proficiency with a handheld computer (i.e. Smartphone, iPad). - Ability to manage support cases within Zendesk (Customer Support Software) - While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines. Key Competencies: - Excellent written and verbal communication. - Ability to troubleshoot complex refrigeration and electrical systems. - Keeps current on Trane Airside & Terminal Commercial products concerning installation, operation, maintenance, service, and repair. - Additional knowledge of BAS systems would be beneficial but not required. - Adaptable and possesses the ability to prioritize multiple high-priority customer cases. - Flexibility to work extended hours on occasionally, when jobsite travel or remote support is required for our customers. - Ability to meet short- and long-term deadlines. - Effectively meet the needs of internal and external customers. - Ability to work regularly and dependably. - Ability to function in a team environment. - Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers. - Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment Compensation: Salary Range: $75,000 to $131,850 annually. Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Leidos is seeking a university student to join the CIO Services (CIOS) team within the Digital Modernization (DigMod) sector as a Collaboration Services Intern for Summer 2026. This internship offers the opportunity to support enterprise collaboration platforms, including the Leidos intranet, SharePoint, and related applications, while gaining hands-on experience in automation, data analysis, and application support. In this role, you will help enhance internal collaboration capabilities, improve operational efficiency, and support secure, scalable solutions aligned with Leidos’ corporate and DigMod mission. This position is ideal for students interested in enterprise IT, collaboration technologies, and process optimization. Primary Responsibilities: - Provide administrative and user support for enterprise collaboration platforms, including intranet content updates and issue resolution - Assist in automating manual processes to improve efficiency, including developing and implementing scripts and workflows - Generate and analyze reports on platform usage and performance to support data-driven decision-making - Perform routine data maintenance to ensure accuracy, consistency, and accessibility of information - Support application security activities, including system updates, vulnerability checks, and compliance monitoring - Collaborate with cross-functional teams to support and enhance software applications and user experience Basic Qualifications: - Currently enrolled in an undergraduate or graduate program in Information Technology, Computer Science, or a related field, with at least one year of completed coursework - Minimum 3.0 GPA - Strong communication skills, including the ability to explain technical concepts to non-technical audiences - U.S. citizenship required - Strong analytical and problem-solving skills - Interest in automation, process improvement, and enterprise collaboration tools - Familiarity with reporting tools and basic data analysis concepts - Understanding of fundamental IT security principles - Ability to work both independently and within a team environment Preferred Qualifications: - Experience with automation tools (e.g., Power Automate) or scripting languages - Experience or interest in intranet platforms, SharePoint, collaboration tools, or content management systems - Ability to connect business needs with technical solutions - Eagerness to learn and contribute in a fast-paced, team-oriented environment If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: March 24, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $48,100.00 - $86,950.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

• Provide professional, friendly, and timely support for Softdocs products • Communicate clearly and positively to drive case resolution • Document every issue, action, and outcome accurately in the support system • Respond to requests via email, chat, phone, and case management tools • Manage multiple open cases and prioritize effectively in a fast-paced environment • Collaborate with internal teams to resolve complex issues and share knowledge • Interpret application and system logs to troubleshoot functionality • Stay current on product updates and features through training and self-learning • Suggest improvements for internal documentation and support processes