AnewHealth

Role Description The Business Analyst is responsible for evaluating complex operational challenges, identifying root causes, and delivering data-driven recommendations that improve business performance. This role leverages data analytics, business intelligence tools, SQL, and operational metrics to generate actionable insights, monitor labor effectiveness, and support strategic decision-making. The Business Analyst partners closely with operational leaders and cross-functional teams to transform data into meaningful dashboards, reports, and recommendations that drive operational efficiency, workforce optimization, and continuous improvement. Responsibilities - Analyze complex operational performance, identify root causes of business challenges, and develop actionable recommendations to improve efficiency and outcomes. - Design, develop, and maintain dashboards, scorecards, reports, and data visualizations that provide meaningful insights into key performance indicators (KPIs) and operational trends. - Utilize SQL and business intelligence tools to extract, validate, analyze, and interpret data from multiple systems while ensuring data integrity and reporting accuracy. - Monitor labor productivity, workforce utilization, and operational efficiency metrics to identify opportunities for process improvements and resource optimization. - Partner with operational leaders and business stakeholders to understand reporting needs, define analytical requirements, and develop scalable reporting solutions. - Present analytical findings, performance trends, and strategic recommendations to leadership in a clear, concise, and actionable manner. - Evaluate business processes and recommend improvements that enhance operational performance, reduce costs, and support organizational goals. - Develop and maintain reporting documentation, business definitions, and analytical processes to promote consistency and data governance. - Collaborate with technical teams to improve reporting logic, data structures, and business intelligence capabilities. - Support strategic initiatives through data analysis, performance measurement, and continuous process improvement. - Embody AnewHealth's Core Values in all communications and interactions. - Perform other duties as assigned. Qualifications - Bachelor's degree in Business Administration, Finance, Information Systems, Data Analytics, Statistics, Computer Science, or a related field required. - Relevant certifications (preferred), such as Microsoft Power BI Data Analyst, Tableau Desktop Specialist, Certified Business Analysis Professional (CBAP), or Lean Six Sigma. - Three (3) to five (5) years of experience in business analysis, operational analytics, business intelligence, financial analysis, or a related analytical role. - Experience developing dashboards and reports using business intelligence tools (Power BI, Tableau, or similar). - Experience writing SQL queries to extract and analyze large datasets. - Experience analyzing operational performance metrics and presenting findings to business leaders. - Preferred: Experience supporting healthcare, pharmacy, logistics, or operations-focused organizations. - Preferred: Experience with workforce planning, labor productivity analysis, or operational performance reporting. - Preferred: Experience working with enterprise systems such as Workday, SQL Server or similar data platforms. Skills & Abilities - Strong analytical and critical thinking skills with the ability to solve complex business problems. - Advanced proficiency in SQL and data analysis techniques. - Experience with business intelligence and data visualization tools (Power BI, Tableau, or similar). - Strong understanding of KPI development, operational metrics, and performance measurement. - Ability to translate complex data into meaningful business insights and executive-level presentations. - Excellent written, verbal, and presentation communication skills. - Strong organizational skills with the ability to manage multiple priorities and deadlines. - High attention to detail and commitment to data accuracy and integrity. - Ability to collaborate effectively with cross-functional teams and stakeholders at all organizational levels. - Continuous improvement mindset with the ability to identify process optimization opportunities. Physical/Mental Demands - Communicate by way of the telephone, web (video conference) and email with clients. - Occasionally exerts up to 20 pounds of force to lift, carry, push, pull or move objects. - Visual acuity to perform activities such as identifying, inputting and analyzing data on a computer terminal and/or in hard copy. Work Environment - This job is fully remote. - No substantial exposure to adverse environmental conditions is expected. - Moderate pressure to meet scheduled appointments and deadlines. - This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. - Must be able to commute to multiple site locations within assigned territory. - May be necessary to work extended hours as needed. Schedule - This is a full-time position with an expectation to work an average of 40 hours per week. - Available outside of normal business hours to meet customer expectations on an ad-hoc basis. - Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Benefits - Comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits. - 401(k), Paid Time Off and paid holidays. - Medical, dental and vision coverage are effective 1st of the month following date of hire.

Role Description PAC Specialists in our Patient Engagement Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors, and facilities on the phone in addition to the outlined job duties and responsibilities. - Job duties will vary from phone work and navigating multiple internal systems to supporting the various stages of patient care/contact. - This is a remote-based environment, allowing the PAC Specialist to provide an exceptional patient experience. - AnewHealth provides a fast-paced, high-energy environment, allowing individuals to excel in many areas with a focus on phone-based pharmacy work. - Individuals with Pharmacy Technician licensure will also have access to Pharmacy systems which will allow them to conduct additional job duties of a Pharmacy Technician. Responsibilities - Providing an exceptional customer service experience each day in a phone-based environment. - Enter a high volume of data; processing prescription information with speed and accuracy. - Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers. - Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks, requiring outbound calls to patients. - Working through current case queues to problem solve for patient care issues. - Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf. - Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare. - Maintaining patient records with strong attention to detail and confidentiality. - Accurate retrieval of all prescription information and verifying through doctor calls. - Placing welcome calls to newly onboarded patients and establish a trusted point of contact. - Placing outbound calls to patients to create, maintain, or update their medication profiles. - Serve as backup support for times of higher patient call volume. - Effectively assist with patient questions over the phone. - Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. Qualifications - High school diploma/GED. - Pharmacy technician registration with State Board of Pharmacy is preferred. - CPhT is preferred, but not required. - Must be 18+ years of age. - Prior experience in a pharmacy setting is preferred. - Comfortable working in a phone-based environment. - Ability to work independently. - Self-motivated and goal-oriented. - Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers. - Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. - Thorough drug knowledge. - Pharmacy billing knowledge. - Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication. - Strong prioritization and organizational skills. - Maintain a high degree of confidentiality. - Passion to help people and enrich their lives. - Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations. Physicals/Mental Demands This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed. Schedule This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position. Benefits - Medical/dental/vision coverage effective 1st of the month following date of hire. - Flexible spending. - Company-paid life insurance and short-term disability. - Voluntary benefits. - 401(k). - Paid Time Off and paid holidays.

Role Description The Clinical Pharmacist is expected to deliver on quality standards that allow us to ensure proper medication profiles are managed, reviewed and verified. The Pharmacist is responsible for adhering to company policies and procedures and expected to help build team capabilities through leadership skills and follow up in a call center environment. - Ensuring clinical accuracy and execution of patient prescriptions - Verification of hard copy and digital Rxs - Communication with healthcare professionals, patients and technicians via phone and email - Supervision and execution of incoming and outgoing prescription transfers - Ensure all legal, privacy and compliance requirements are met - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. Qualifications - Bachelor’s degree in Pharmacy or Doctorate in Pharmacy (PharmD) - Active license in state of residence - Experience with pharmacist verification work - Clinical Judgement Expertise - Prior interface with OutcomesMTM and Mirixa, a plus - Ability to work flexible schedule - Strong work ethic and ability to collaborate with multiple partners - Exceptional standards of customer care - Strong attention to detail and high level of organization - Problem solving ability - Ability to multi-task - Excellent communication skills and customer service - Self-starter with little to no supervision needed - Passion to help people Requirements - This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. - Must be able to commute to multiple site locations within assigned territory. - May be necessary to work extended hours as needed. Schedule - This is a full-time position with an expectation to work an average of 40 hours per week. - Be available outside of normal business hours to meet customer expectations on an ad-hoc basis. - Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Travel - Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements. Benefits - Medical/Dental/Vision coverage effective 1st of the month following date of hire - Flexible spending - Company-paid life insurance and short-term disability - Voluntary benefits - 401(k) - Paid Time Off and paid holidays

Role Description The Supervisor of Patient Care is responsible for developing people and processes to provide an unparalleled experience for our patients through their monthly routine order and STAT/SS order processes. This role is imperative to our ability to improve our patients’ health and giving them peace of mind. - Build and manage a team of technicians to effectively execute the existing patient workflows to “green” on a very consistent basis, proactively identify issues with workflow and resolve prior to delay. - Monitor workflow of all process steps to ensure exceptional timeliness and quality of all steps. - Coordinate activity between technicians and pharmacists to ensure successful action and effectiveness in shipping complete profiles on time to all patients and sending critical STAT/SS medications. - Foster collaborative, win/win relationships with all teams and COE’s within ExactCare. - Ensure patient experience through existing patients contributes to a high level of patient retention and satisfaction. - Design and help drive the development of new tools and technologies to improve change in therapy management, STAT prioritization, profile prep and billing. - Build morale and engagement through the team, setting in place routines that enhance engagement, morale and performance. - Support lead technicians through performance management and development of their direct reports to help build team capabilities. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. Qualifications - High school diploma/GED required. - Certified Pharmacy Technician. - At least 1 year of prior team lead experience, preferably in a closed-door pharmacy/remote environment. - Detailed knowledge of all steps required to process ExactCare patients through our existing patient workflows. - Demonstrated ability to mobilize resources, overtime and other departments to overcome staffing deficits and to ultimately achieve on-time workflows in key process areas. - Demonstrated track record at improving performance through performance management including corrective action, deep appreciation for coaching and performance management. - Leader Standard Work, development and adherence. - Demonstrated ability to identify and drive through implementation process and behavior changes that improve quality and efficiency of area(s) of direct responsibility. Continuous improvement focus and project management experience. Requirements - This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. - May be necessary to work extended hours as needed. - This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. - This is a remote position. Benefits - Comprehensive benefit package for full-time employees that includes medical/dental/vision. - Flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits. - 401(k). - Paid Time Off and paid holidays. - Medical, dental and vision coverage are effective 1st of the month following date of hire.

Role Description The Prescription Acquisition Specialist Lead serves as the subject matter expert of their designated team. They will work alongside the team Supervisors and Managers to drive and support department efficiencies. In this role, the expectation is to lead by example and support company and department goals as well as demonstrate their ability to drive results and achieve a consistent standard of work from the team. Responsibilities - High level of contribution in front line, day to day work as assigned by leadership - Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support - Help coordinate the completion of cross training through communication and scheduling with designated trainees - Provide a high level of subject matter expertise to the department in supporting continuous improvement projects including training guides and SOP development - Support leadership in diagnosing and improving performance of team members - Embody AnewHealth’s Core Values in all communications and interactions - Other duties as assigned Qualifications - High school diploma / GED required - Proven experience in departmental workflows and processes - Highly preferred: Prior experience with operational workflow and processes in assigned department - Strong attention to detail - Demonstrates strong time management and organizational abilities - Excellent verbal and non-verbal communication - High level understanding of adjudicating claims and overcoming rejections - Ability to adapt to different training outcomes - Uses strategic planning to develop training schedule/program that adheres to departments goals and expectations - Demonstrates ability to multi-task and support various aspects within Operations Requirements - This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking - May be necessary to work extended hours as needed - This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis - Travel is not required - Supervisory: Yes - This is a remote position Benefits - Medical, dental, and vision coverage effective 1st of the month following date of hire - Flexible spending - Company-paid life insurance and short-term disability - Voluntary benefits - 401(k) - Paid Time Off and paid holidays

Role Description Senior MD Call Specialists in our Patient Engagement Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors, and facilities on the phone in addition to the outlined job duties and responsibilities. - Providing an exceptional customer service experience each day in a phone-based environment. - Enter a high volume of data; processing prescription information with speed and accuracy. - Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers. - Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks, requiring outbound calls to patients. - Working through current case queues to problem solve for patient care issues. - Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf. - Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare. - Maintaining patient records with strong attention to detail and confidentiality. - Accurate retrieval of all prescription information and verifying through doctor calls. - Placing welcome calls to newly onboarded patients and establish a trusted point of contact. - Placing outbound calls to patients to create, maintain, or update their medication profiles. - Serve as backup support for times of higher patient call volume. - Effectively assist with patient questions over the phone. - Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. Qualifications - High school diploma/GED - Pharmacy technician registration with State Board of Pharmacy is preferred - CPhT is preferred, but not required - Must be 18+ years of age - Prior experience in a pharmacy setting, SME in department workflows - Comfortable working in a phone-based environment. - Ability to work independently. - Self-motivated and goal oriented. - Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers. - Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. - Thorough drug knowledge. - Pharmacy billing knowledge. - Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication. - Strong prioritization and organizational skills. - Maintain a high degree of confidentiality. - Passion to help people and enrich their lives. - Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations. Requirements - This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. - Must be able to commute to multiple site locations within assigned territory. - May be necessary to work extended hours as needed. Schedule - This is a full-time position with an expectation to work an average of 40 hours per week. - Available outside of normal business hours to meet customer expectations on an ad-hoc basis. - Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Travel - Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements. Benefits - Medical, dental, and vision coverage effective 1st of the month following date of hire. - Flexible spending. - Company-paid life insurance and short-term disability. - Voluntary benefits. - 401(k). - Paid Time Off and paid holidays.

Role Description Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors, and facilities on the phone in addition to the outlined job duties and responsibilities. - Providing an exceptional customer service experience each day in a phone-based environment. - Enter a high volume of data; processing prescription information with speed and accuracy. - Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers. - Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks, requiring outbound calls to patients. - Working through current case queues to problem solve for patient care issues. - Serving as a liaison between the clinical pharmacists and other medical professionals on the patient’s behalf. - Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare. - Maintaining patient records with strong attention to detail and confidentiality. - Accurate retrieval of all prescription information and verifying through doctor calls. - Placing welcome calls to newly on-boarded patients and establishing a trusted point of contact. - Placing outbound calls to patients to create, maintain, or update their medication profiles. - Serve as backup support for times of higher patient call volume. - Effectively assist with patient questions over the phone. - Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. Qualifications - High school diploma/GED - Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate - Must maintain a pharmacy technician registration with State Board of Pharmacy - Must be 18+ years of age - Prior experience in a pharmacy setting - Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time - Comfortable working in a phone-based environment. - Ability to work independently. - Self-motivated and goal-oriented. - Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers. - Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. - Thorough drug knowledge. - Pharmacy billing knowledge. - Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication. - Strong prioritization and organizational skills. - Maintain a high degree of confidentiality. - Passion to help people and enrich their lives. - Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations. Schedule This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position. Benefits - Medical/dental/vision coverage effective 1st of the month following date of hire - Flexible spending - Company-paid life insurance and short-term disability - Voluntary benefits - 401(k) - Paid Time Off and paid holidays

Role Description The Collection Specialist will be responsible for contacting patients in an attempt to collect outstanding balances, processing adjustments, and establishing payment plans. The Specialist will be committed to providing exceptional customer service while resolving billing issues to meet organizational goals. They will also be dedicated to maintaining accuracy, compliance, and professionalism in all interactions to support the financial health of the company. - Contact patients for payments on outstanding balances - Process account adjustments as appropriate - Post patient payments - Manage and promote autopayment plans - Establish payment plans for past due accounts - Manage incoming and outgoing calls efficiently and professionally - Ensure that any patient questions or concerns are routed to the proper department - Investigate and resolve any patient issues - Follow up with patients as appropriate - Maintain confidentiality and adhere to HIPAA regulations - Embody AnewHealth’s Core Values in all communications and interactions - Other duties as assigned Qualifications - High School Diploma or equivalent GED - 1+ years of experience in a collections or customer service - Preferred: Prior experience in receivable accounts, medical billing, or healthcare administration - CRM, Salesforce highly preferred - Phone systems, Five9 highly preferred - Excellent communication skills - Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) - Ability to work independently in a remote setting with strong time management skills Requirements - This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking - May be necessary to work extended hours as needed Schedule - This is a full-time position with an expectation to work an average of 40 hours per week - Be available outside of normal business hours to meet customer expectations on an ad-hoc basis - Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed - This is a remote position Benefits - Medical/dental/vision coverage - Flexible spending - Company-paid life insurance and short-term disability - Voluntary benefits - 401(k) - Paid Time Off and paid holidays - Medical, dental and vision coverage are effective 1st of the month following date of hire

Role Description Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors, and facilities on the phone in addition to the outlined job duties and responsibilities. Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets. This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional patient experience. ExactCare Pharmacy provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work. Responsibilities - Providing an exceptional customer service experience each day in a phone based environment. - Enter a high volume of data; processing prescription information with speed and accuracy. - Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. - Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks, requiring outbound calls to patients. - Working through current case queues to problem solve for patient care issues. - Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf. - Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare. - Maintaining patient records with strong attention to detail and confidentiality. - Accurate retrieval of all prescription information and verifying through doctor calls. - Placing welcome calls to newly on-boarded patients and establish a trusted point of contact. - Placing outbound calls to patients to create, maintain or update their medication profiles. - Serve as backup support for times of higher patient call volume. - Effectively assist with patient questions over the phone. - Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. Qualifications - High school diploma/GED - Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate - Must maintain a pharmacy technician registration with State Board of Pharmacy - Must be 18+ years of age - Prior experience in a pharmacy setting - Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time Skills & Abilities - Comfortable working in a phone-based environment. - Ability to work independently. - Self-motivated and goal oriented. - Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers. - Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. - Thorough drug knowledge. - Pharmacy billing knowledge. - Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication. - Strong prioritization and organizational skills. - Maintain a high degree of confidentiality. - Passion to help people and enrich their lives. - Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations. Schedule This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position. Benefits - Medical/dental/vision coverage effective 1st of the month following date of hire - Flexible spending - Company-paid life insurance and short-term disability - Voluntary benefits - 401(k) - Paid Time Off and paid holidays

Role Description Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors, and facilities on the phone in addition to the outlined job duties and responsibilities. - Providing an exceptional customer service experience each day in a phone-based environment. - Entering a high volume of data; processing prescription information with speed and accuracy. - Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers. - Performing claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks, requiring outbound calls to patients. - Working through current case queues to problem solve for patient care issues. - Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf. - Partnering with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare. - Maintaining patient records with strong attention to detail and confidentiality. - Accurate retrieval of all prescription information and verifying through doctor calls. - Placing welcome calls to newly on-boarded patients and establishing a trusted point of contact. - Placing outbound calls to patients to create, maintain, or update their medication profiles. - Serving as backup support for times of higher patient call volume. - Effectively assisting with patient questions over the phone. - Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base. - Embodying AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. Qualifications - High school diploma/GED - Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate - Must maintain a pharmacy technician registration with State Board of Pharmacy - Must be 18+ years of age - Prior experience in a pharmacy setting - Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time Requirements - Comfortable working in a phone-based environment. - Ability to work independently. - Self-motivated and goal-oriented. - Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers. - Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. - Thorough drug knowledge. - Pharmacy billing knowledge. - Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication. - Strong prioritization and organizational skills. - Maintain a high degree of confidentiality. - Passion to help people and enrich their lives. - Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations. Benefits - Comprehensive benefit package for full-time employees that includes medical/dental/vision. - Flexible spending. - Company-paid life insurance and short-term disability. - Voluntary benefits. - 401(k). - Paid Time Off and paid holidays. - Medical, dental, and vision coverage are effective 1st of the month following date of hire.