• Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence. • Drive adjuster results to meet client KPIs. • Own team quality. • Ensure internal and external quality is excellent through daily and monthly audits, including coaching and feedback for improvement. • Complete call quality assessments. • Own people and HR-related tasks and disciplinary actions • Assist in hiring and onboarding • Work together with management to forecast department needs and success • Serve as a key point of contact for customer or client escalations. • Manage incoming communications from adjusters, insureds, and/or claimants. • Ensure full file resolution of escalated claims • Owns escalations of files and assists with resolution where necessary. • Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable. • Provide development opportunities for employees to help them reach the next level in their career. • Spark teamwork through competitions, incentives and more to hit large goals. • Maintain communication within the department and across the org reporting on progress, successes, and opportunities. • Regularly meet with your entire team to spark innovation, celebrate, and solve problems. • Analyze data and metrics to make best practices and innovating on where the team improve • Provide close guidance and sufficient training for less-experienced estimators • Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.

• Own the overall field inventory strategy across all technician offices and field technicians, including establishing target inventory levels and days-on-hand standards at the technician, office and company-wide levels • Design, implement, and enforce standardized processes for tracking serialized and non-serialized inventory throughout its full lifecycle, including receipt, deployment, transfer, recovery, and disposition • Partner with procurement and ordering teams to align replenishment models and ordering behavior with defined inventory targets and operational demand • Collaborate with analytics and utilize reporting technologies to define requirements and support the development of dashboards and reporting that provide clear visibility into inventory levels, usage, aging, and risk • Enable field offices to actively manage inventory by providing actionable insights, clear standards, and consistent reporting tools • Coordinate inventory rebalancing efforts across technicians and offices, including reducing excess inventory, resolving shortages, and facilitating transfers to optimize utilization • Establish governance, audit, and escalation processes to ensure inventory accuracy, accountability, and compliance across the field organization • Drive continuous improvement initiatives to reduce excess inventory, minimize shrinkage, and improve overall inventory efficiency

• Own loyalty strategy across Grüns and our family of brands with a holistic, centralized approach • Design and launch a loyalty program that improves repeat rate, cross-sell, and LTV without cannibalizing email or SMS • Define how loyalty and subscription work together as a unified customer value proposition • Build and maintain a loyalty testing roadmap (earn rules, rewards, tiers, perks, exclusives) • Analyze loyalty member behavior and share insights with Retention, Brand, and CX teams • Own loyalty-specific promotions and member experiences • Establish clear rules and documentation for how loyalty is used across channels • Serve as the internal expert on loyalty strategy and performance

• Own the Web Lifecycle: Take full ownership of Deepgram.com updates, from routine content publishing and page builds to complex architectural changes within our CMS. • Project Management & Governance: Manage the intake of requests from GTM, Product Marketing, and Executive teams. • Cross-Functional Execution: Coordinate seamless execution between Design, Engineering, and external contractors/agencies. • CRO & Performance: Partner with the growth team to support CRO experimentation and implement data-driven optimizations to improve conversion rates. • QA & Standards: Maintain rigorous Quality Assurance (QA) standards for brand consistency, broken links, mobile responsiveness, and web accessibility (WCAG) compliance. • SEO Execution: Support technical and on-page SEO initiatives to ensure maximum organic visibility.