• Own the Web Lifecycle: Take full ownership of Deepgram.com updates, from routine content publishing and page builds to complex architectural changes within our CMS. • Project Management & Governance: Manage the intake of requests from GTM, Product Marketing, and Executive teams. • Cross-Functional Execution: Coordinate seamless execution between Design, Engineering, and external contractors/agencies. • CRO & Performance: Partner with the growth team to support CRO experimentation and implement data-driven optimizations to improve conversion rates. • QA & Standards: Maintain rigorous Quality Assurance (QA) standards for brand consistency, broken links, mobile responsiveness, and web accessibility (WCAG) compliance. • SEO Execution: Support technical and on-page SEO initiatives to ensure maximum organic visibility.

• Work with internal business partners to manage formulary validation efforts to ensure discounts are appropriately earned by customers • Maintain a comprehensive understanding of the payer and provider landscape with respect to Amgen’s current and future products • Support post-deal contract operations team including contracting interpretation for payment processing, formulary validation, dispute resolution and other activities as needed • Responsible for driving decision-making around rebate eligibility and dispute resolution • Provide project management and subject matter expertise for formulary validation across multiple payers – facilitate multiple account formulary validation teams that include Payer Contracting, Market Access, Legal, and Contract Pricing Execution • Support ad-hoc requests by senior leadership for product and/or customer related business analytics and strategy • Identify, lead and project manage process improvements with the Formulary Validation team and its internal business partners • Provide data analysis and dashboards as needed for Formulary Validation • May assist with department face to face meetings, staff training, etc. • May assist with training programs for Formulary Validation team.

• Lead the day-to-day operations of the care platform, balancing the needs of pet parents, veterinary professionals, and the business. • Set priorities and direction for the Pet Care and Veterinary Success teams, ensuring daily activities align with pet health outcomes and marketplace performance. • Act as the primary decision maker for how care is delivered day-to-day, including workflow design, escalation paths, service standards, and cross-team handoffs across Vetster. • Own chat performance, including quality, responsiveness, and resolution outcomes, while ensuring enterprise accounts receive consistent, high-touch support. • Guide teams through growth and change while maintaining consistent, high-quality care. • Direct proactive identification of care gaps, follow-ups, and re-engagement opportunities (e.g., lapsed clients, medication adherence). • Translate clinical insights into actions that improve pet outcomes, client trust, retention, and VetsterRx performance. • Ensure teams focus on high-impact activities that balance compassionate care with operational efficiency. • Own the health, reliability, and engagement of Vetster’s veterinary professional network. • Optimize scheduling, coverage, and capacity to meet demand while supporting veterinarian wellbeing. • Ensure accountability for appointment quality, reliability, and prescribing standards through monitoring and coaching. • Lead and develop Team Leads responsible for day-to-day execution. • Deploy teams effectively across peak demand and downtime, emphasizing proactive outreach and quality improvement. • Use KPIs and frontline insights to drive performance across pet health outcomes, client satisfaction, vet reliability, and revenue. • Partner with senior leadership to evolve and scale.

• Source, interpret, and scope new payment integrity policies to expand Rialtic's claims editing content library • Prioritize policy updates based on savings potential, client impact, and strategic alignment with platform goals • Leverage CMS, Medicaid, clinical guidelines, and industry trends to identify opportunities for new content development • Quantify and communicate policy value through data-driven analysis and clear financial impact assessments • Identify adoption gaps, implementation inefficiencies, and emerging opportunities within client programs • Work closely with product and engineering teams to ensure client needs inform platform development • Collaborate with content leadership to maintain consistency, quality, and relevance across the policy library • Serve as the payment integrity expert across enterprise initiatives, providing consultative guidance to internal teams