• Design and implement end-to-end conversational AI architectures across chat, email, voice, agent assist, and automation workflows. • Architect scalable, production-grade integrations between AI platforms and enterprise ecosystems. • Integrate AI solutions with contact center platforms (e.g., Genesys Cloud / Engage), CRM systems (Salesforce, Microsoft Dynamics), ITSM tools (ServiceNow, BMC Remedy), and collaboration tools (Microsoft Teams, Outlook, O365). • Connect solutions to telephony providers, IVR systems, voice streaming services, and audiohook pipelines. • Implement integrations with messaging channels such as WhatsApp and email gateways. • Build and maintain robust API-based integrations (REST, webhooks, OAuth2, JSON). • Translate business requirements into scalable, production-ready technical architectures. • Troubleshoot complex integration issues across distributed systems. • Work directly with client IT teams, solution architects, CRM administrators, and technical project leads to design and implement solutions that meet enterprise requirements. • Lead technical workshops and solution discussions with client engineering and architecture teams. • Collaborate internally with Project Managers and Customer Success Managers to deliver projects successfully. • Continuously improve internal implementation frameworks, deployment standards, and technical best practices.

• Lead overall solution architecture and design for SAP S/4HANA Cloud (Public Edition) projects. • Facilitate and lead fit to standard workshops to assess process alignment, identify gaps, and recommend standard or extensible solutions. • Translate business requirements into clear solution designs, configuration documents, and technical specifications. • Define integration strategies, data migration approaches, system extensions, user access models, and the overarching ERP architecture. • Provide guidance to project teams, resolve design issues, maintain scope discipline, and enforce architectural governance throughout delivery. • Ensure adherence to SAP best practices and promote upgradable solutions using standard configuration and BTP based extensions. • Oversee testing cycles, troubleshoot defects, and ensure solution consistency. • Coordinate cutover planning, readiness checks, and provide strong post go live support to stabilize the solution. • Act as a trusted client advisor, maintain ongoing communication.

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Overview We are seeking an Salesforce Marketing Cloud Architect with deep expertise in Salesforce Marketing Cloud (SFMC) and working knowledge of Salesforce Data Cloud to lead enterprise-scale customer engagement, data activation, and personalization initiatives. This role will drive architecture strategy, solution design, integration frameworks, and governance across marketing, CRM, and digital ecosystems. The ideal candidate combines strong technical architecture skills with business acumen, stakeholder leadership, and hands-on implementation experience. This is a high-impact position at the forefront of Salesforce’s "Data + AI + CRM" strategy. You will move beyond standard marketing automation and step into the world of real-time data orchestration and AI-driven insights. This role can be fully remote/virtual/work from home and you can be based anywhere in the US. How you'll make an impact - Architectural Design: Lead the end-to-end technical architecture for SFMC (Email, Mobile, Automation Studio, Journey Builder) and Data Cloud (Ingestion, Modeling, Identity Resolution, and Calculated Insights). - Data Strategy & Integration: Define data models and ETL processes. Design complex integrations between Data Cloud, SFMC, Sales/Service Cloud, and external data lakes (e.g., Snowflake, AWS S3). - Advanced Personalization: Architect solutions using Marketing Cloud Personalization (formerly Interaction Studio) and Data Cloud Actuations to drive real-time, cross-channel experiences. - Performance Optimization and Troubleshooting: Monitor and optimize the performance of Marketing Cloud, Data Cloud, and DevOps pipelines, including data processing, campaign execution, and system efficiency. Troubleshoot and resolve technical issues related to configurations, integrations, and data flows - Identity Resolution: Configure and optimize Identity Resolution rules within Data Cloud to ensure accurate customer stitching across disparate data sources. - Governance & Security: Establish best practices for business unit structure, data privacy (GDPR/CCPA compliance), and security protocols within the Salesforce environment. - Technical Leadership: Act as a subject matter expert (SME) for stakeholders, translating business requirements into technical specifications and guiding a team of developers/consultants. About You - Bachelor’s degree in computer science, Data Science, or a related field. - 8+ years of experience in the Salesforce ecosystem, with at least 4+ years in an Architect role. - Proven track record of delivering at least one full-scale Data Cloud implementation. - Strong background in data architecture, relational databases, Strong SQL (joins, aggregations, performance tuning) and big data concepts. - Salesforce Marketing Cloud: Expert-level knowledge of AMPscript, SSJS, SQL, and the SFMC API suite. - Salesforce Data Cloud: Hands-on experience with Data Streams, Data Mapping (DMO), Identity Resolution, and creating Calculated/Streaming Insights. - Integration Patterns: Deep understanding of MC Connect, API-based integrations (REST/SOAP), and middleware solutions. - Web Technologies: Proficiency in HTML/CSS and JavaScript for cloud pages and advanced email rendering. - Excellent communication skills, with the ability to explain "the why" behind technical decisions to non-technical executives. - The ideal candidate will hold a combination of the following: - Salesforce Certified Marketing Cloud Architect - Salesforce Certified Data Cloud Consultant - Salesforce Certified Marketing Cloud Consultant - Salesforce Certified Marketing Cloud Developer #LI-DK3 #LI-Remote Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• Leads architecture, design, and development decisions for SAP Cloud Integration solutions. • Provides technical guidance and oversight for complex integrations and enterprise patterns. • Creates and updates message mappings or data transformations using SAP Cloud Integration. • Oversees integration design using RESTful APIs, SOAP, JSON, XML, XSLT, and related technologies. • Ensures integration solutions follow enterprise architecture, security, and performance standards. • Creates and manages integrations between SAP Cloud Integration and SAP BTP services such as SAP API Management, Event Mesh, and related services. • Reviews designs and code to ensure quality, scalability, and maintainability. • Leads root-cause analysis and resolution for complex integration issues. • Ensures monitoring, operational stability, availability, and security of integrations. • Applies SDLC methodologies and promotes engineering best practices. • Provides day-to-day technical leadership and direction for the SAP Cloud Integration engineering team. • Conducts regular 1:1 meetings with team members to support development, engagement, and alignment. • Owns the performance reviews, goal setting, and ongoing performance feedback. • Mentors engineers through coaching, knowledge sharing, and career development. • Helps onboard new team members and promotes engineering standards and team culture. • Supports technical coordination of work across the team to ensure alignment with architectural standards and delivery goals. • Identifies skill gaps and recommends training or development opportunities. • Collaborates with business stakeholders and cross-functional teams to translate requirements into scalable solutions. • Acts as a consultant to employee owners and customers regarding integration strategies and onboarding. • Identifies and mitigates risks related to architecture, performance, security, and continuity. • Ensures business continuity and disaster recovery documentation is maintained. • Leads collaboration with contractors and external partners as needed.