• Design, develop, and implement integrations between ServiceNow and various enterprise systems. • Utilize ServiceNow integration technologies such as: REST APIs SOAP APIs MID Servers Integration Hub (Spokes, Flows) JDBC/ODBC Connections Email Integration. • Collaborate with business stakeholders to gather integration requirements and translate them into technical specifications. • Develop and maintain technical documentation, including integration designs, data mappings, and test plans. • Perform thorough testing of integrations to ensure data accuracy and functionality. • Troubleshoot and resolve integration issues in a timely manner. • Monitor integration performance and identify opportunities for optimization. • Stay up-to-date on the latest features of ServiceNow and integration of best practices. • Participate in code reviews and contribute to the development of coding standards. • Work closely with ServiceNow developers to implement custom solutions and enhancements. • Contribute to the overall architecture and design of the ServiceNow platform. • Automate manual processes using ServiceNow workflows and integrations. • Provide technical guidance and mentorship to junior team members.

• Drive and measure the impact of relevant sales messaging into the territory and target accounts to drive pipeline. • Perceived by the customer as being both customer centric and solutions oriented, bringing tangible value in terms of industry/technical experience, knowledge, and expertise. • Provide business insight and technical expertise to the customer. • Speak from experience and offer insight on successes and failures relative to the customer's industry and/or objectives that substantiate this role and provides its value. • Drive AD/AM's to attain and maintain relationships across the executive ranks of the customer – IT, Business Units, and 'C' level executives. • Develop and define business solutions that address customer requirements leveraging the value of CA Technologies solutions. • Resolve complex critical business and technical issues affecting the client. • Direct leadership of the technical sales component of complex cross portfolio opportunities. • Become a capable spokesperson on company's technical capabilities. • Instrumental in driving adoption of existing owned solutions as well as new solutions. • Act as an advisor to management and customers on advanced technical studies.

Summary: ActiveDisclosure℠ from Donnelley Financial Solutions is a financial reporting solution specifically designed for companies that rely on the Microsoft Office® productivity suite to draft, collaborate and finalize SEC disclosures. ActiveDisclosure helps streamline content creation, review and distribution improving efficiency, governance and the overall quality of all financial reports. The ActiveDisclosure Solutions Engineer at DFIN is a member of the sales delivery team for the ActiveDisclosure product line. Generally, this role is responsible demonstrating the capabilities of the platform from the aspect of someone who has been in the seat of our customers. This person will be both the technical and solution expert aligning customer needs and providing consultative guidance with the application. Responsibilities: - Work with ActiveDisclosure sales team to aid customers and prospects during the discovery process to align goals and needs to our solution - Demonstrate the capabilities of the ActiveDisclosure platform to customers based on their needs - Leverage your own expertise and experience to align with customers' needs - Participate in discussions surrounding new use cases for customers - Attend and supports webinars for overall client education - Collaborates closely with company support functions as required - Attends conferences or events to inform and demonstrate aspects of the ActiveDisclosure platform Qualifications: - Certified Public Accountant (United States) or equivalent preferred - Minimum five (5) years experience in public accounting, financial consulting, and/or large publicly-traded company financial reporting - Undergraduate degree in an accounting or finance-related field or combination of experience and education - Prior experience using ActiveDisclosure from Donnelley Financial Solutions preferred - Strong overall MS Office proficiency preferred, with advanced MS Excel proficiency required - Experience presenting to financial, accounting, leadership, and/or legal groups; both in-person and remotely - Working knowledge of overall Global Capital Markets environment, with emphasis on United States Securities and Exchange Commission (SEC) regulations, reporting requirements, and reporting timelines - Working knowledge of other voluntary and compliance use cases, including but not limited to sustainability reporting, statutory financial statements, initial public offerings, mergers and acquisitions, etc. - Occasional travel required based on strategic demand

• Design and lead the implementation and testing of complex PIC iX and other solutions • Provide consultation to healthcare institutions on IT integration strategies and system integrations • Troubleshoot complex systems integration issues to ensure acceptable Quality of Service • Lead the installation of complex multi-phase systems in various environments