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Personify Health logo
Personify Health

Because health is personal

Account Manager – TPA

Account ManagerSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 2023H1B No SponsorCompany SiteLinkedIn

Location

Arizona

Posted

92 days ago

Salary

$75K - $95K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Account Manager – TPA

Personify Health

• Serve as primary client contact: Act as the main point of contact for assigned clients, responding promptly to inquiries and providing creative solutions that meet client needs. • Monitor service delivery: Track and manage service levels to ensure timely issue resolution, compliance, and adherence to contractual commitments. • Prepare client reporting: Develop and deliver standard and custom client reports covering claims, utilization, and other key metrics for client review. • Coordinate internal resources: Partner with cross-functional teams across claims, eligibility, and compliance to meet client needs and deliver seamless service. • Support strategic initiatives: Assist with renewals, plan changes, and strategic initiatives while supporting delivery of QBRs and renewal processes. • Maintain documentation: Keep accurate client records, communication logs, and CRM system entries to ensure continuity and accountability. • Escalate appropriately: Identify and escalate complex issues to Strategic Account Executive or Director when client needs exceed standard resolution pathways. • Support client onboarding: Assist with new client onboarding and internal system setup to ensure smooth transitions. • Stay regulatory-informed: Maintain knowledge of regulatory issues affecting benefit plans and proactively update clients when requirements change. • Develop product expertise: Build thorough knowledge of Personify Health benefit-related products through ongoing training and product updates.

Job Requirements

  • Bachelor's degree or equivalent in related discipline
  • 3+ years account management experience
  • 3+ years experience in health insurance, employee benefits, or healthcare industry, specifically with TPA/self-funded groups
  • Prior TPA experience strongly preferred
  • Knowledge of health plan testing, regulatory compliance, and insurance plan administration mandates
  • Experience preparing client reports and presentations
  • Proficiency with CRM systems for documentation and relationship management
  • Ability to travel for multiple days at a time when needed

Benefits

  • Competitive base salary and benefits effective day one
  • Comprehensive medical and dental through our own health solutions (yes, we use what we build)
  • Unlimited PTO—rest and recharge time is non-negotiable
  • Mental health support, retirement planning, and financial protection
  • Professional development with clear career progression and learning budgets
  • Mission-driven culture where diverse perspectives drive real impact on people's health

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