• Design target-state cloud endpoint architectures centered on Intune, Windows 365, and AVD • Lead discovery workshops, assessments, and solution envisioning sessions • Implement compliance policies and Zero Trust endpoint posture strategies • Create high-quality deliverables: architecture diagrams, implementation plans, migration runbooks

Overview The ePlus Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to join our dynamic team, supporting telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures. Key technologies include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs). The Solutions Architect - Service Provider will be 1:1 aligned with a dedicated Account Executive, working together to engage customers, assess their current network environments, and define future-state designs. Responsibilities include customer presentations, onsite whiteboarding sessions, Original Equipment Manufacturer (OEM) and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements. This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities. Your Impact The essential functions of this position include: - Provide technical expertise/credibility to account team on designated focus area - Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas - Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development - Assist sales account managers with project management for complex presales engagements - Complete technical sections for RFP/RFI/RFQ responses for assigned accounts - Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s) - Develop solution architecture and detailed line-item configurations/bills of material (BOMs) - Develop proposal and/or presentation of recommended solutions - Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts - Function as liaison to end-user customer technical staff regarding solution and implementation specifics - Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate - Function as technical liaison and ePlus ambassador with field OEM sales and technical teams - Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set - Conduct knowledge transfer with team members around solution updates, implementation lessons learned, etc., as relevant - Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed - Assist in developing customer get-well plan, if applicable - Assist sales and services management in identifying candidate solution areas for ePlus development or investment - Complete training, per development plan, and maintain certifications in accordance with focus area - Assist Services Director with helping improve procedures and functions - Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc. - Participate in weekly team planning conference calls - Complete administrative tasks (expenses, time reporting) in a timely fashion - Travel up to 50% may be required Qualifications Technical Expertise: - Extensive hands-on experience with one or more of the following high-end routing platforms (or other OEM equivalent), including: - Cisco ASR 9000 / 1000 Series, NCS 5500 Series - Juniper MX, PTX, and ACX Series - Nokia 7750 SR, 7950 XRS, and 7250 IXR Series - Ciena SAOS platforms - Strong background in optical networking technologies, specifically: - DWDM (Dense Wavelength Division Multiplexing) - OTN (Optical Transport Network) - ROADMs (Reconfigurable Optical Add-Drop Multiplexers) - Deep protocol-level knowledge, including: - BGP, MPLS, IS-IS, OSPF, and EVPN - Proven ability to integrate routing and optical technologies into cohesive network solutions - Practical experience designing and deploying large-scale networks for service providers Solid pre-sales engineering background, with responsibilities such as: - Direct involvement in OEM and platform selection - Demonstrated success in developing Statements of Work (SOWs) for services engagements - Experience in 1:1 alignment with an Account Executive to drive strategic customer engagements Professional Experience: - Technical proposal development - Solution presentations and product demonstrations - Response to RFPs/RFIs - Minimum 5+ years in telecommunications or service provider engineering roles - College degree or applicable work experience - Certifications in applicable technology preferred - Excellent written communications skills - Strong attention-to-detail - Excellent oral presentation skills Positions Specifics The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #LI-DY1 #IND1 Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values - Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. - Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. - Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. - Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging - We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. - ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements - While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. - By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

• Own complete post-sales customer engagements, providing direct technical guidance and solutions • Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems • Design and implement systematic improvements to our support process and infrastructure • Create automated solutions and self-service tools that address common customer challenges • Analyze support ticket patterns to identify product improvement opportunities and preventative measures • Develop technical documentation, guides, and best practices that enable customers to self-solve issues • Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities • Partner with the broader Applied Engineering team to share knowledge and balance support workload • Occasionally assist with implementation projects and pre-sales activities as needed

As a Solution Engineer, you will play a critical role in driving the growth and success of our GovCon solutions across the Government Contracting market. This role blends deep GovCon domain expertise with strong technical and consultative skills to understand complex contractor needs, translate them into targeted product demonstrations, and partner closely with Sales and Product to present compelling, differentiated solutions for project-driven government contractors. What You’ll Do - Lead and participate in the solution engineering process for GovCon opportunities, shaping demonstration strategy and influencing deal direction by aligning customer challenges with Unanet’s product vision, roadmap, and capabilities for government contractors. - Develop and customize GovCon demo environments, including database setup and realistic contracting data scenarios (e.g., contract types, indirect rate structures, cost pools, project WBS, compliance reporting) to showcase relevant product functionality and value. - Create reusable GovCon demo assets, ensuring scalable, high-quality collateral (flows, scripts, data sets, configuration patterns). Mentor others in building scripts, tools, and databases, and introduce innovative approaches leveraging AI and other technologies to increase demo impact and repeatability. - Track and report on key performance indicators for GovCon pursuits, such as demo effectiveness, follow-up requirements, and win/loss analysis, using insights to continuously refine messaging and approach. - Serve as a cross-functional partner for the GovCon segment, collaborating with Sales Enablement, Product, Marketing, and Sales Ops to shape and maintain high-impact GovCon-focused enablement assets (battlecards, playbooks, demo blueprints, ROI content). - Analyze patterns across GovCon prospects and customers to identify true product gaps versus configuration or best-practice opportunities, helping teams distinguish between roadmap needs and implementation guidance. - Stay current on GovCon product capabilities and releases, incorporating new and enhanced features into demonstration scripts and narratives, and proactively recommending improvements based on customer feedback and market trends. - Conduct discovery sessions with GovCon prospects to understand their contract portfolios, compliance and audit requirements, project accounting processes, and technical environments, ensuring solution alignment to both business and regulatory needs. - Serve as a trusted, strategic advisor to prospective GovCon clients throughout their evaluation, aligning solution capabilities with prospect requirements, evaluation criteria, and desired business outcomes across finance, project management, operations, and compliance. - Develop client-specific proposals, business cases, and ROI models that quantify the value of adopting Unanet’s GovCon solutions (e.g., improved cost visibility, margin protection, audit readiness, process efficiency). - Act as a resident GovCon subject matter expert, facilitating shared understanding and best practices across Sales, CS, and Product. - Represent Solution Engineering and the GovCon customer voice to Product, identify emerging GovCon trends, reporting on competitive and regulatory dynamics, and sharing solution requirements to inform product enhancements and roadmap decisions. - Embrace AI- and data-driven excellence. Own AI-enabled demo asset creation and maintenance. Use AI/analytics for continuous improvement of win rates and demo effectiveness. Partner with Product on an AI-informed view of GovCon market and customer trends. Who You Are - 3+ years of experience in presales, software consulting, implementation, product, or closely related roles specifically with the Unanet GovCon ERP product or equivalent product. - Recognized as a GovCon subject matter expert, capable of solving highly complex problems with significant business impact and minimal guidance. - Proven record of improving organizational processes, introducing scalable best practices. - Ability to translate GovCon business and compliance requirements into clear solution designs, demos, and proposals that resonate with executive, business, and technical stakeholders. - Comfortable experimenting with and standardizing new AI workflows. - Bachelor’s degree or equivalent practical experience. - Comfortable with up to 10% travel for key customer meetings, events, and internal collaboration. Differentiators - Hands-on experience with, or strong knowledge of, competitive GovCon products (e.g., Costpoint, QuickBooks, JAMIS, Procas, and related GovCon tools). - Deep understanding of the Government Contracting market, including cost accounting standards, indirect rate structures, incurred cost submissions, timekeeping and labor compliance, project controls, and audit readiness. - Hands-on experience using AI copilots to generate demo narratives, configure or validate demo data, summarize discovery, draft ROI models, and mine customer/prospect data for product insights Our Values - We are a Team. Employees, customers, and partners working together. - We are Customer-Focused. Customers are the heart of everything we do. - We are Driven. Seeking exceptional outcomes. - We Own our Success. Every employee has a stake in our company. - We do the right thing and have fun in the process. The salary range for this opportunity is $95,000 - 112,500 per year. You will be eligible to earn commissions subject to commission plans and policies that may be in effect from time to time. You will further be eligible for employee equity as well as to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits. Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws. Your Safety Matters: Avoiding Recruiting Scams Your job search should be a rewarding experience. Unfortunately, there are bad actors out there who aim to exploit today’s job seeker. It’s important to protect yourself against fraudulent recruiting practices. These bad actors go to great lengths to collect your personal information. They do so by posting fraudulent jobs, engaging in disingenuous interviews, and even extending fabricated offers. To protect yourself, please note the following about Unanet’s hiring experience: - You will never be asked to complete an application through a non-Unanet website. - All open opportunities are posted on our official careers page: https://unanet.com/about/careers. - You will only receive communication from an email address ending in: @unanet.com. - You will never be asked to provide sensitive personal information before you’ve accepted an offer of employment, and you will never be asked to provide payment of any kind.