Unanet

• Translate strategy and research into actionable requirements using the jobs-to-be-done framework to prioritize the workflows that matter most for GovCon customers • AI-assisted product development through multi-agent workflows, rapid iteration, and clear quality review with fast decision-making in a fusion delivery model where framing, PRD development, prototyping, and iteration happen at speed alongside development • Develop and drive a forward-looking roadmap for AI-first GovCon ERP capabilities that strengthen Unanet’s long-term moat in GovCon through vertical data, workflow depth, and compliance • Track competitive and market developments in GovCon and feed that insight back into roadmap, positioning, and moat-building decisions • Strong cross-functional communication, collaboration and execution promoting launch readiness and post-launch learning and expansion • Define success metrics, evaluation approaches, and feedback loops for LLM- and agent-driven experiences, including human-in-the-loop validation where needed • Own your domain, presenting information and responding to questions from internal and external stakeholders • Help evolve how Product works in an AI-first organization modeling strong use of AI in day-to-day work

• Support product planning and operating processes, including roadmap reviews, intake workflows, dependency tracking, release coordination, and follow-up on key initiatives • Maintain and improve team processes, templates, standards, and documentation to promote consistency, visibility, and execution quality across the product organization • Partner with Product Management, Engineering, Design, customer-facing teams, and other stakeholders to support alignment, decision-making, and effective execution • Prepare and maintain dashboards, reports, and analysis that provide visibility into delivery progress, product health, adoption signals, and operational performance • Maintain accurate product documentation, decision logs, and internal knowledge resources so teams can move faster with stronger shared context • Identify manual, repetitive, or unclear workflows and recommend improvements through process refinement, standardization, automation, and AI-enabled tools • Use AI tools responsibly to support research, synthesis, drafting, analysis, knowledge retrieval, and workflow acceleration while validating outputs with sound judgment • Help identify, test, and scale practical AI use cases that improve how Product works, including meeting summarization, content drafting, workflow support, knowledge access, and lightweight automation • Contribute to an iterative operating model where processes evolve as the team learns, priorities shift, and new tools create better ways of working • Help evolve how Product works in an AI-first organization by modeling curiosity, adaptability, and strong day-to-day use of AI in support of quality and speed

• Evaluate and troubleshoot client issues • Set clear expectations and provide timely, meaningful updates on active issues • Demonstrate strong case ownership from intake through resolution • Coordinate phone calls, emails, and meetings to support our customers • Participate in release-verification tasks • Meet contractual Service Level Agreements (SLAs) for first response and ticket resolution • Troubleshoot both web and mobile application issues that may arise • Identify ticket trends, and proactively address potential issues • Act as the voice of the customer by capturing business impact

Our team is seeking a results-driven and customer-oriented Senior Project Manager to oversee and drive successful customer implementations of our suite of rapidly expanding product offerings. In this role, you will work closely with cross-functional teams to strategically plan, execute, and deliver projects within established timelines and budgets. You will be responsible for defining and aligning project objectives with organizational goals, while maintaining the highest quality standards throughout the project life-cycle. A key focus of this position will be enhancing customer satisfaction, driving process optimization, fostering team development, and supporting continuous learning and growth. This role provides the opportunity to collaborate with a talented and dedicated Customer Experience team to ensure seamless project execution and the delivery of exceptional results. What You’ll Do - Lead and oversee end-to-end Unanet software implementations, ensuring successful delivery within scope, timeline, and budget - Develop, refine, and maintain comprehensive project artifacts and internal documentation to support project execution and knowledge sharing - Communicate project expectations clearly and proactively to both internal teams and external stakeholders, ensuring alignment and transparency throughout the project lifecycle - Identify, monitor, and manage project dependencies and critical paths to mitigate risks and ensure timely delivery - Collaborate cross-functionally with key departments to drive the successful implementation of strategic client project - Manage and deliver multiple tiers of client implementations and diverse project types, ensuring successful outcomes and client satisfaction Your First 90 Days In Your First 30 Days - Attend Orientation and meet the Unanet team - Learn about Unanet University and watch pre-recorded videos on our products - Shadow kick-off calls, status calls, and close-out calls on at least two (4) engagements - Understand internal tools (e.g., Monday.com, Confluence, Unanet) - Develop a detailed training plan with your manager In Your First 60 Days - Continue to shadow implementations and work through your defined training plan - Attend all available training sessions and webinars - Start entering in project plan updates, forecasts, and other items with assigned project mentor - Maintain project plans, status reports, and project notes for assigned projects in appropriate tools - Maintain and own budget and forecast of projects - Be able to complete Change Orders as needed - Achieve 10% billable utilization target In Your First 90 Days - Continue to shadow implementations and work through your defined training plan - Lead, manage, and own all portions of client implementations, including kick-off calls, status updates, scheduling and forecasting, and close-out process - Own both change and scope management - Own budget and forecasting on assigned projects - Own all Project Management-related communications for assigned projects - Achieve 25% billable utilization target Who You Are - 5+ years of project management experience, with proven experience managing complex enterprise SaaS implementations - such as ERP, CRM, or other highly configurable business platforms - including cross-functional planning, data migration, integrations, testing, end-user readiness, and successful go-live execution - Extensive knowledge of project management methodologies, tools, and software, with the ability to apply best practices across a variety of projects - Proven track record of developing, executing, and managing detailed implementation plans in collaboration with clients - Exceptional ability to engage and secure buy-in from diverse stakeholders, including senior leadership, clients, and cross-functional teams - Outstanding written and verbal communication skills, with a focus on clarity, conciseness, and effective stakeholder engagement - PMP certified, demonstrating a strong foundation in industry-recognized project management principles - Highly skilled in managing projects of varying complexity and scale, with the capacity to prioritize and deliver multiple projects concurrently - Demonstrated growth mindset and strong focus on customer outcomes, with the ability to lead projects in a way that advances adoption, business value, and long-term customer success Your Differentiators - Experience implementing ERP platforms strongly preferred - Industry-Specific Knowledge GovCon & AEC - Certified in Change Management or Risk Management through PMI Our Values - We are a Team. Employees, customers, and partners working together. - We are Customer-Focused. Customers are the heart of everything we do. - We are Driven. Seeking exceptional outcomes. - We Own our Success. Every employee has a stake in our company. - We do the right thing and have fun in the process. The salary range for this opportunity is $85,000.00 - $102,500.00 per year. You will be eligible for employee equity as well as discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet’s employee benefits plans and programs. For more details on Unanet’s benefits offerings, please visit https://unanet.com/employee-benefits. Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.

• Lead, mentor, and motivate engineers to achieve individual and team goals while fostering a collaborative, high-accountability environment • Own technical direction and day-to-day engineering execution for GovIntel and GovChannel workstreams • Design, build, and operate high-impact features across modules such as opportunity ingest, teaming, FPDS/award search, sourcing, quoting, fulfillment, maintenance/support, and reporting/analytics • Work closely with product and business stakeholders to translate customer and market needs into clear technical designs, delivery plans, and backlog priorities • Partner across functions to ensure the platform supports the workflows of business development, sales, sales management, fulfillment, procurement, finance, and executive users • Establish and uphold engineering best practices across code quality, testing, CI/CD, observability, performance, reliability, and scalability • Drive architecture and implementation decisions for APIs, integrations, and services that connect product capabilities and surrounding systems • Lead code reviews, design reviews, incident response, root-cause analysis, and continuous improvement efforts for the team’s services and workflows • Use AI-assisted engineering tools thoughtfully to accelerate development, documentation, refactoring, and testing while maintaining strong human review and engineering judgment • Coach engineers in technical growth, ownership, and execution discipline, and help scale strong engineering practices across the broader organization

• Develop and drive a forward-looking roadmap for AI-first AEC capabilities for Unanet’s GrowthStudio product • Lead product discovery, framing, and prioritization for customer-facing AI-enabled workflows and experiences • Leverage internal AI tooling across the full product lifecycle, from discovery and strategy through prototyping, PRD creation, and refinement • Partner with UX and Engineering to shape agentic workflows; move quickly from concept to validated prototype, and ensure we are solving the right problems for our customers • Define success metrics, evaluation approaches, and feedback loops for LLM- and agent-driven experiences, including human-in-the-loop validation • Translate strategy and research into actionable requirements and release plans • Communicate effectively across technical and non-technical stakeholders, including Engineering on requirements and Marketing on Go-to-Market strategy • Track competitive and market developments in AEC and use that insight to inform our roadmap, positioning, and moat-building decisions • Help evolve how Product works in an AI-first organization by modeling strong use of AI in day-to-day product management practices

• Generate pipeline through proactive outreach via cold calling and strategic email campaigning • Identify customer needs and requirements • Promote and position the value of solutions • Define and schedule next steps with prospects • Seamlessly transfer sales opportunities to Account Executive • Research, qualify, and track leads in Salesforce • Develop relationships internally and sharpen sales skills • Share knowledge with fellow Business Development Representatives

• Partner with AE customers to identify the highest-value decisions, workflows, and recurring work that can be improved or automated with Champ. Priority areas may include project health, AR follow-up, forecasting, margin protection, billing readiness, and recurring summaries. • Lead discovery sessions with stakeholders across finance, operations, project management, and executive leadership to map current-state processes, uncover friction, and define future-state ways of working enabled by AI. • Design practical transformation plans that connect customer pain points to specific Champ use cases, prompts, workflows, and operating cadences. • Help customers redesign business processes so teams move from manual, report-heavy, spreadsheet-based habits toward natural-language, workflow-driven execution in Champ. • Run hands-on working sessions that get initial use cases live quickly and help customers operationalize them in day-to-day work. The objective is not training alone. It is behavior change and real workflow adoption. • Act as a trusted advisor to customer champions and executives, helping them prioritize where Champ can create measurable business value and what organizational changes are required to realize that value. • Collaborate closely with Customer Success, Professional Services, Product, Support, and Sales to ensure smooth onboarding, adoption, feedback loops, and expansion opportunities. • Capture repeatable transformation patterns, workflow designs, objections, and customer feedback, then turn them into reusable playbooks and best practices for the broader team. • Help identify where a customer is a strong fit for deeper transformation based on data maturity, process maturity, and willingness to change how work gets done. • Define success metrics with customers and guide them toward measurable outcomes tied to workflow adoption, operating cadence, and value realization.

• Shape and influence software product direction for manufacturing-focused capabilities • Translate manufacturing workflows into software functionally by partnering with Product Management • Ensure product-market fit by understanding manufacturing operations • Drive AI-enabled innovation to improve automation and decision-making • Engage with customers and industry stakeholders for feedback • Partner with Sales, Professional Services, Customer Success, and Support to validate solutions

• Provide technical expertise in the pre-sales process by offering architectural guidance, assessing integration feasibility, and identifying solution approaches across multiple product lines and third-party systems. • Learn and analyze customers’ technical architecture, system landscape, and integration requirements, serving as a subject matter expert in designing scalable, high-performance technical solutions, including APIs, data integrations, and middleware platforms. • Translate business and technical requirements into technical architecture specifications, integration patterns, API designs, and implementation standards. • Provide technical oversight and execution from discovery through architecture design, ensuring large-scale implementations are built on sound technical foundations. • Offer ongoing technical support and guidance during deployment phases, including integration testing, performance optimization, and production cutover. • Analyze and manage complex technical escalations related to integrations, performance, data synchronization, and system architecture, coordinating the right internal resources to resolve issues and protect customer relationships. • Design and implement custom integrations, APIs, data pipelines, and technical solutions to meet specific customer needs. • Analyze and drive opportunities to expand technical capabilities, accelerate integration adoption, and leverage Unanet’s platform extensibility. • Participate in technical planning and proactively manage executive-level customer, partner, and stakeholder relationships on architecture and integration strategy. • Provide technical mentorship and guidance to other members of the implementation team on architecture patterns, integration best practices, and technical problem-solving. • Build and maintain common libraries, patterns, and reusable designs that can be leveraged across multiple projects and technical resources, increasing consistency and delivery speed.