• Ensure smooth fulfillment to deliver the best customer experience • Take responsibility for fulfillment operations and proactively develop them further. • Monitor and analyze KPIs (cancellation rate, customer complaints, processing/throughput times). • Manage interfaces between our systems and external shipping/logistics partners. • Identify opportunities for automation. • Act as the competent point of contact for Intersport members/retailers on complex fulfillment issues and conduct onboarding training.

• Own and manage the full lifecycle of credit card chargeback disputes, including investigation, evidence gathering, submission, and outcome monitoring • Analyze ACH returns and ensure proper coding, documentation, and compliance alignment • Research, analyze, and respond to credit card chargeback inquiries; produce chargeback analysis summaries and reports • Perform daily banking operations including ACH processing, wires, payment postings, and reconciliation activities • Act as an escalation point for complex disputes or banking issues; provide executive summaries and recommendations • Develop and maintain chargeback reporting dashboards, analysis, risk assessments and handle ACH transfer rejections • Collaborate cross-functionally with Client Success, Support, and Sales to ensure timely and accurate client communication regarding disputes, inquiries and other banking-related matters • Identify and implement process improvements related to chargeback workflows, ACH return management, and overall banking operations • Ensure adherence to NACHA, card network, and internal compliance standards • Maintain high-quality documentation and audit-ready records for all dispute and banking processes • Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position • Serve as an escalation point for resolving payment issues and provide guidance to support teams • Perform daily processing of client payment entries and other assigned banking tasks • Balancing and/or Processing ACH, Returned Deposit Items, Credit/Debit Card, Wire and other payment activities

Overview Keysight is seeking a Continuous Improvement (CI) Leader to join the Corporate Customer Experience & Quality (CE&Q) organization. This role will help drive enterprise-wide operational excellence by leading cross-functional improvement initiatives, coaching teams in Lean Six Sigma methodologies, and strengthening a culture of continuous improvement across Keysight. The successful candidate will partner closely with global stakeholders across R&D, Operations, Supply Chain, IT, Services, and corporate functions to deliver measurable business impact aligned with Keysight’s strategy. Why Join CE&Q at Keysight: - Be part of a corporate CI team shaping how Continuous Improvement is woven into Keysight’s culture. - Work on high-impact, visible initiatives with senior leadership exposure. - Grow your CI leadership skills while contributing to customer success, shareholder value, and employee engagement. Responsibilities Enterprise Continuous Improvement Leadership - Lead and support cross-functional, global CI projects focused on quality, customer experience, productivity, and cycle-time reduction. - Identify and prioritize improvement opportunities aligned with CE&Q and enterprise objectives. - Apply Lean, Six Sigma, and problem-solving methodologies to deliver sustainable results. Coaching, Training & Capability Building - Coach project teams, leaders, and practitioners on CI tools, structured problem solving, and data driven decision making. - Support CI training programs, certifications, and Communities of Practice. - Mentor emerging CI talent and contribute to the development of the CI talent pipeline within CE&Q and the broader organization. Stakeholder Partnership & Change Leadership - Act as a trusted CI partner to business and functional leaders. - Facilitate workshops, Kaizen events, and executive level discussions. - Drive adoption of standard CI practices while tailoring approaches to local business needs. Measurement, Governance & Sustainability - Define success metrics and track benefits realization for CI initiatives. - Ensure improvements are embedded into standard work, processes, and governance mechanisms. - Share best practices and success stories to reinforce a continuous improvement culture. Qualifications Education & Experience - Bachelor’s degree in engineering, Business, Operations, or a related field. - Strong experience leading continuous improvement or operational excellence initiatives in a complex, matrixed organization. - Handson experience with Lean, Six Sigma, and structured problem-solving tools. - Demonstrated ability to influence without authority and work effectively across functions and geographies. - Strong analytical, facilitation, and communication skills. - Lean Six Sigma Black Belt or equivalent certification. - Experience leading enterprise level or cross business CI programs. - Background in technology, engineering, manufacturing, or service environments. - Experience coaching or mentoring CI practitioners and Business Leaders. The position may be performed from any location within the Americas or EMEA regions. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** California Pay range: MIN $156,740.00 - MAX $286,630.00 Colorado pay range: MIN $145,130.00- MAX $241,880.00 District of Columbia pay range: MIN $145,130.00- MAX $241,880.00 Hawaii pay range: MIN $145,130.00- MAX $241,880.00 Illinois pay range: MIN $156,740.00- MAX $261,230.00 Maryland pay range: MIN $156,740.00- MAX $261,230.00 Massachusetts pay range: MIN $156,740.00- MAX $261,230.00 Minnesota pay range: MIN $145,130.00- MAX $241,880.00 New Jersey City pay range: MIN $156,740.00- MAX $261,230.00 New York pay range: MIN $171,980.00 - MAX $286,630.00 Vermont pay range: MIN $145,130.00- MAX $241,880.00 Washington state pay range: MIN $156,740.00- MAX $261,230.00 Note: For other locations, pay ranges will vary by region US Employees may be eligible for the following benefits: - Medical, dental and vision - Health Savings Account - Health Care and Dependent Care Flexible Spending Accounts - Life, Accident, Disability insurance - Business Travel Accident and Business Travel Health - 401(k) Plan - Flexible Time Off, Paid Holidays - Paid Family Leave - Discounts, Perks - Tuition Reimbursement - Adoption Assistance - ESPP (Employee Stock Purchase Plan) - Restricted Stock Units

• Oversee the Creative Proposal workflow, delivering work that meets quality standards, aligns with launch goals, and is completed reliably. • Ensure proposals are communicated thoughtfully based on the client and context. • Review team output broadly, and guide the creation of tools or documentation that help the team work more effectively and consistently. • Help Brand Strategy drive an effective launch development process by clarifying what information is needed, defining which decisions the team should own, and identifying when to involve other teams. • Guide the team in focusing on work that advances company strategy, making trade-offs visible and ensuring priorities reflect Juniper’s broader goals. • Support team members by setting clear expectations, guiding professional development, and gathering feedback. • Shape the Creative Proposal and other internal deliverables to ensure they build on each other, enable clear decisions, and adapt to the situation. • Oversee incoming opportunities, clarify priorities, and assign projects and timelines. • Maintain clear visibility into the team’s work and priorities. Highlight priorities and potential risks so stakeholders can provide input or respond. • Assess team capacity, identify skill or resourcing gaps, and recommend adjustments based on forecasted team and company needs. • Support team members in improving quality, overcoming challenges, and making decisions in a fast moving environment.