About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. Grow Therapy’s mission is to make mental healthcare accessible, reliable, and easy to navigate for everyone. Quality plays a critical role in that mission—any friction or failure in the product experience can prevent people from getting the care they need. We are looking for a QA Manager who will own and scale quality practices across Grow’s platform. In this role, you will ensure that patients, providers, and partners can trust Grow during some of the most important moments of their healthcare journey. You’ll work closely with Product, Engineering, and Design to embed quality into every stage of development, enabling teams to move quickly without compromising reliability or user experience. The Opportunity: As a QA Manager at Grow Therapy, you will be instrumental in shaping how Grow builds, tests, and delivers software as the company continues to scale. This is an exciting opportunity for a passionate, mission-aligned engineering leader to make an immediate impact on our rapidly scaling engineering team. What you'll Be Doing: - Own and evolve Grow’s QA strategy to ensure high-quality, reliable experiences across the platform. - Partner with Product and Engineering leadership to define quality standards for new features and large-scale launches. - Scale automated and exploratory testing practices to keep pace with rapid product development. - Establish clear release-readiness processes, in collaboration with product teams. - Act as a quality leader and subject matter expert across teams, ensuring strong collaboration and shared ownership of quality. You’ll Be a Good Fit If: - 3+ years of experience as a QA Manager. You’ve managed and grown teams that have successfully timely delivered large projects with high quality. - 5+ years in QA. You’ve built and scaled systems, made complex engineering decisions, and have proven your technical skills in industry. - Test Automation Leadership: Proven experience designing, scaling, and maintaining automated test frameworks across web, mobile and API surfaces, with strong judgment on what to automate versus test manually. - Quality Ownership and Product Mindset: Deep empathy for end users in healthcare and a strong sense of ownership over product quality, reliability, and user experience. - AI-enabled Quality Practices: Hands-on interest or experience using AI tools to accelerate testing, improve signal quality, and empower teammates beyond the QA function. - Cross-functional Communication: Ability to partner effectively with Product, Engineering, Design, and Support to embed quality early and influence decisions without formal authority. - Technical Fluency: Comfort reading code, debugging test failures, and working within CI/CD pipelines and modern QA tooling. Role Details: - Employment Type: Full-Time, Exempt - Base Compensation: The base compensation range for this position is - Hybrid Commitment: $204,000–$254,000 USD Annually This role is hybrid (onsite from our NYC or San Francisco hub location three days per week: Tuesday, Wednesday, Thursday) Arrangements include travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. Full Time Employee Benefits: - Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. - Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. - Financial Wellness: 401(k) program and equity opportunities. - Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. - Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. - Wellness & Development: Annual stipends to put towards personal & professional growth. - Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). - Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.

Role Description The Quality Manager is responsible for overseeing and managing the organization's quality assurance and quality control programs to ensure that products, services, and processes meet established standards, regulatory requirements, and customer expectations. This role plays a critical part in driving continuous improvement, operational excellence, and compliance across the organization. The ideal candidate is a strategic thinker with strong leadership capabilities, a deep understanding of quality systems, and a commitment to maintaining high standards of performance and reliability. - Develop, implement, and maintain quality management systems and procedures - Ensure compliance with applicable regulatory standards and industry frameworks such as International Organization for Standardization (ISO) standards - Lead internal and external audits, inspections, and quality assessments - Monitor quality metrics and key performance indicators (KPIs) to drive improvement initiatives - Identify process inefficiencies and implement corrective and preventive actions (CAPA) - Collaborate with cross-functional teams including operations, engineering, and supply chain - Manage quality assurance and quality control teams, providing leadership and development - Oversee supplier quality and ensure adherence to quality requirements - Investigate and resolve quality issues, non-conformances, and customer complaints - Maintain documentation and reporting for compliance and audit readiness - Promote a culture of continuous improvement and quality excellence Qualifications - Bachelor's degree in Engineering, Quality Management, Business Administration, or a related field required - Master's degree or certifications such as Certified Quality Manager (CQM) or Six Sigma (Green Belt/Black Belt) preferred - 5 to 10 years of experience in quality management, quality assurance, or a related field - Experience in regulated industries such as manufacturing, healthcare, or pharmaceuticals is preferred - Strong knowledge of quality management systems and methodologies - Familiarity with ISO standards and regulatory compliance requirements - Excellent leadership and team management skills - Strong analytical and problem-solving abilities - Effective communication and stakeholder management skills - High attention to detail and organizational capability - Proficiency in quality tools and software systems - Ability to drive continuous improvement initiatives Requirements - Annual Salary Range: $95,000 to $135,000 USD, depending on experience and qualification - Performance-based bonuses and incentive programs may be available Benefits - Comprehensive medical, dental, and vision insurance - 401(k) retirement plan with employer matching - Generous paid time off including vacation, sick leave, and holidays - Flexible work arrangements including remote or hybrid options where applicable - Employee wellness and assistance programs - Professional development, certifications, and training support - Life and disability insurance coverage - Tuition reimbursement programs Work Environment This position may be based in a hybrid/remote environment within the United States.

Role Description Responsible for monitoring, evaluating, and ensuring that interactions adhere to quality standards, internal processes, contractual requirements, and regulatory guidelines. This role identifies deviations, analyzes root causes, and recommends improvements, contributing to operational excellence, customer satisfaction, and risk mitigation. - Conduct quality monitoring of fan chat interactions. - Apply evaluation criteria defined by internal processes, as well as client and model requirements. - Identify non-conformities, record deviations, and propose action plans for improvement. - Deliver feedback sessions to promoters and operational leadership when necessary. - Participate in internal and external calibration sessions to ensure alignment on quality criteria. - Prepare quality reports and analyses, providing insights and recommendations to the operation. - Ensure adherence to operational, regulatory, and contractual standards. - Monitor key performance indicators (KPIs) and work with the operations team to implement corrective actions when required. - Contribute to process improvement, customer experience (CX) management, and operational risk mitigation by promoting improvement initiatives based on results. - Analyze quality indicators and drive action plans to support continuous improvement. - Act as a facilitator for operational process enhancements. - Foster an organizational culture focused on high performance, efficiency, and customer centricity. - Serve as a strategic partner to operational teams, providing inputs, qualitative studies, and insights to support decision-making. - Collect, organize, and analyze quality data, identifying trends, patterns, and deviations. - Support the training and development of operational and support teams in quality practices. - Ensure integrity, reliability, and availability of operational data. - Contribute to presenting quality results in internal meetings and with clients. - Interpret quality indicators, identify deviations, and lead corrective and preventive action plans. - Process Development: Map, design, review, and optimize operational processes. - Lead quality forums and governance meetings with internal and external clients, presenting results, risks, and improvement plans. Qualifications - Bachelor’s degree completed or in progress in Business Administration, Processes Management, Communication, Quality Management, Engineering, or related fields. - Experience in Quality for Customer Service or related areas. - Fluent English (C1). Requirements - COPC, Lean Six Sigma (Yellow Belt), Agile methodologies (Scrum, Kanban), and CX frameworks (NPS, CSAT, Customer Journey Mapping) - preferred, but not required. Key Competencies - Multichannel quality monitoring - Data analysis and performance indicators - Application of continuous improvement methodologies (Lean, Six Sigma, COPC) - Risk management and compliance - Process mapping and improvement - Data interpretation and report development - Excellent communication skills, both written and verbal - Strong interpersonal skills and teamwork - Flexibility - Organization and creativity Working Conditions - Work Model: Remote (Home Office). - Work Schedule (5x2): The position follows a 5x2 schedule — five consecutive workdays followed by two days off. Each shift includes an 8-hour workday (plus breaks). - Available Shifts (Brasília Time – BRT): 8 p.m to 17 a.m BRT - Fixed Salary: USD $700/month. - Benefits: Wellhub.

Role Description As our QA Engineer, you are responsible for ensuring the quality, reliability, and usability of our eCommerce website and digital experiences. You will split your time between manual testing of site functionality and building and maintaining automated tests to streamline QA coverage and regression protection. You will work closely with engineering, product, design, and eCommerce teams to test new features, identify edge cases, and validate that changes perform well across devices, browsers, and customer flows. Responsibilities - Own and execute end-to-end manual testing of new features, content updates, and integrations across the website - Design, develop, and maintain automated test scripts at the front-end and API level - Create detailed test plans, test cases, and acceptance criteria based on product specs and user stories - Perform cross-browser and cross-device testing to ensure responsive behavior and mobile UX consistency - Validate accessibility compliance against WCAG 2.2 AA standards - Proactively identify, document, and track bugs and edge cases through to resolution - Collaborate with developers to understand how features are built and how best to test them - Maintain testing coverage for high-impact customer journeys including homepage, PDP, cart, checkout, and post-purchase flows - Own and improve regression test processes for every release cycle - Contribute to QA documentation, reporting, and test environment management - Help evaluate and implement new QA tools and platforms to improve speed and reliability Qualifications - 3–5 years of experience in Quality Assurance or Software Testing within an eCommerce or digital product environment - Hands-on experience with test automation frameworks such as Playwright, Cypress, or Selenium - Strong understanding of manual testing methodologies, test case design, and bug tracking - Experience using AI tools (such as Claude Code, Codex, or Copilot) to accelerate test development, exploratory testing, and QA workflows - Experience writing and executing API tests using tools such as Postman or Bruno - Proficiency in at least one scripting or programming language such as TypeScript, Python, or Java - Familiarity with Git and collaborative version control workflows - Experience with cross-browser and cross-device testing tools such as BrowserStack - Experience with eCommerce platforms — Shopify experience is a strong plus - Strong attention to detail with the ability to think critically about edge cases and user flows - Experience with automated accessibility testing tools such as axe, WAVE, or Pa11y, especially integrating them within testing frameworks - Excellent communication skills and ability to work cross-functionally with engineering, product, and design teams - Experience with bug tracking and project management tools such as ClickUp, Jira, or similar Preferred Qualifications - Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows - Experience testing headless or composable eCommerce architectures - Familiarity with screen readers such as NVDA, VoiceOver, or JAWS - Familiarity with load testing tools such as JMeter or k6 - Experience with mobile app testing on iOS and Android - Bachelor's degree in Computer Science, Engineering, or a related field — or equivalent practical experience Benefits - Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. - Work in a supportive, creative environment where your ideas and growth are valued. - Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! - Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.