Role Description Responsible for monitoring, evaluating, and ensuring that interactions adhere to quality standards, internal processes, contractual requirements, and regulatory guidelines. This role identifies deviations, analyzes root causes, and recommends improvements, contributing to operational excellence, customer satisfaction, and risk mitigation. - Conduct quality monitoring of fan chat interactions. - Apply evaluation criteria defined by internal processes, as well as client and model requirements. - Identify non-conformities, record deviations, and propose action plans for improvement. - Deliver feedback sessions to promoters and operational leadership when necessary. - Participate in internal and external calibration sessions to ensure alignment on quality criteria. - Prepare quality reports and analyses, providing insights and recommendations to the operation. - Ensure adherence to operational, regulatory, and contractual standards. - Monitor key performance indicators (KPIs) and work with the operations team to implement corrective actions when required. - Contribute to process improvement, customer experience (CX) management, and operational risk mitigation by promoting improvement initiatives based on results. - Analyze quality indicators and drive action plans to support continuous improvement. - Act as a facilitator for operational process enhancements. - Foster an organizational culture focused on high performance, efficiency, and customer centricity. - Serve as a strategic partner to operational teams, providing inputs, qualitative studies, and insights to support decision-making. - Collect, organize, and analyze quality data, identifying trends, patterns, and deviations. - Support the training and development of operational and support teams in quality practices. - Ensure integrity, reliability, and availability of operational data. - Contribute to presenting quality results in internal meetings and with clients. - Interpret quality indicators, identify deviations, and lead corrective and preventive action plans. - Process Development: Map, design, review, and optimize operational processes. - Lead quality forums and governance meetings with internal and external clients, presenting results, risks, and improvement plans. Qualifications - Bachelor’s degree completed or in progress in Business Administration, Processes Management, Communication, Quality Management, Engineering, or related fields. - Experience in Quality for Customer Service or related areas. - Fluent English (C1). Requirements - COPC, Lean Six Sigma (Yellow Belt), Agile methodologies (Scrum, Kanban), and CX frameworks (NPS, CSAT, Customer Journey Mapping) - preferred, but not required. Key Competencies - Multichannel quality monitoring - Data analysis and performance indicators - Application of continuous improvement methodologies (Lean, Six Sigma, COPC) - Risk management and compliance - Process mapping and improvement - Data interpretation and report development - Excellent communication skills, both written and verbal - Strong interpersonal skills and teamwork - Flexibility - Organization and creativity Working Conditions - Work Model: Remote (Home Office). - Work Schedule (5x2): The position follows a 5x2 schedule — five consecutive workdays followed by two days off. Each shift includes an 8-hour workday (plus breaks). - Available Shifts (Brasília Time – BRT): 8 p.m to 17 a.m BRT - Fixed Salary: USD $700/month. - Benefits: Wellhub.

Role Description As our QA Engineer, you are responsible for ensuring the quality, reliability, and usability of our eCommerce website and digital experiences. You will split your time between manual testing of site functionality and building and maintaining automated tests to streamline QA coverage and regression protection. You will work closely with engineering, product, design, and eCommerce teams to test new features, identify edge cases, and validate that changes perform well across devices, browsers, and customer flows. Responsibilities - Own and execute end-to-end manual testing of new features, content updates, and integrations across the website - Design, develop, and maintain automated test scripts at the front-end and API level - Create detailed test plans, test cases, and acceptance criteria based on product specs and user stories - Perform cross-browser and cross-device testing to ensure responsive behavior and mobile UX consistency - Validate accessibility compliance against WCAG 2.2 AA standards - Proactively identify, document, and track bugs and edge cases through to resolution - Collaborate with developers to understand how features are built and how best to test them - Maintain testing coverage for high-impact customer journeys including homepage, PDP, cart, checkout, and post-purchase flows - Own and improve regression test processes for every release cycle - Contribute to QA documentation, reporting, and test environment management - Help evaluate and implement new QA tools and platforms to improve speed and reliability Qualifications - 3–5 years of experience in Quality Assurance or Software Testing within an eCommerce or digital product environment - Hands-on experience with test automation frameworks such as Playwright, Cypress, or Selenium - Strong understanding of manual testing methodologies, test case design, and bug tracking - Experience using AI tools (such as Claude Code, Codex, or Copilot) to accelerate test development, exploratory testing, and QA workflows - Experience writing and executing API tests using tools such as Postman or Bruno - Proficiency in at least one scripting or programming language such as TypeScript, Python, or Java - Familiarity with Git and collaborative version control workflows - Experience with cross-browser and cross-device testing tools such as BrowserStack - Experience with eCommerce platforms — Shopify experience is a strong plus - Strong attention to detail with the ability to think critically about edge cases and user flows - Experience with automated accessibility testing tools such as axe, WAVE, or Pa11y, especially integrating them within testing frameworks - Excellent communication skills and ability to work cross-functionally with engineering, product, and design teams - Experience with bug tracking and project management tools such as ClickUp, Jira, or similar Preferred Qualifications - Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows - Experience testing headless or composable eCommerce architectures - Familiarity with screen readers such as NVDA, VoiceOver, or JAWS - Familiarity with load testing tools such as JMeter or k6 - Experience with mobile app testing on iOS and Android - Bachelor's degree in Computer Science, Engineering, or a related field — or equivalent practical experience Benefits - Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. - Work in a supportive, creative environment where your ideas and growth are valued. - Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! - Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.

Role Description Você terá um papel fundamental no nosso time como Chapter Leader de Qualidade, garantindo a uniformidade na execução dos processos e no uso das ferramentas de qualidade, além de liderar iniciativas que promovam a melhoria contínua e a inovação dentro das squads. Como será o seu dia a dia: - Manter a uniformidade na execução dos processos de qualidade e na utilização das ferramentas estabelecidas. - Acompanhar de perto a execução dos processos, garantindo a aderência aos padrões e metodologias definidas. - Identificar oportunidades de melhoria nos processos e promover a implementação de boas práticas que aumentem a eficiência e a eficácia da equipe. - Monitorar e integrar novas tecnologias e ferramentas que possam agregar valor ao time e melhorar o desempenho dos processos. - Atuar como facilitador(a) entre as equipes de desenvolvimento, stakeholders e outras áreas envolvidas, assegurando a comunicação clara e a colaboração eficaz. - Promover uma cultura de qualidade dentro da organização, incentivando o desenvolvimento de habilidades e o compartilhamento de conhecimento entre os membros do time. - Desenvolver e manter KPIs de qualidade, realizando análises periódicas e propondo ajustes sempre que necessário. - Garantir que as entregas atendam aos padrões de qualidade exigidos, desde a concepção até a entrega final. Qualifications - Experiência na área de qualidade, preferencialmente em ambientes de ERP. - Conhecimento sólido em metodologias ágeis e ferramentas de qualidade. - Capacidade de liderança e habilidades de comunicação eficazes para influenciar. - Proatividade na busca por inovações e melhorias contínuas. Benefits - 💻 Jornada remota, pra você equilibrar rotina, foco e qualidade de vida. - 🥗 Vale Refeição e Vale Alimentação, porque energia boa começa no prato. - 🥳 Day Off de aniversário, pra comemorar do seu jeito. - 📚 Bolsa de estudos e cursos livres, pra nunca parar de evoluir. - 💰 PLR – Participação nos Lucros e Resultados, celebrando conquistas juntos. - 🏖️ Férias & Co, com vantagens exclusivas para você aproveitar melhor seus momentos de descanso. - 👶 Bebê #soulinx a Bordo, com uma série de cuidados e mimos para mamães e papais nesse momento tão importante. - 🐶 Meu Pet Club, porque seu pet também faz parte da família, com benefícios e vantagens para cuidar do seu melhor amigo. - 🎁 Presente de casamento, para celebrar os grandes momentos da sua vida. - 🩺 Assistência médica e odontológica, pra cuidar da sua saúde de ponta a ponta. - 💼 Seguro de vida, trazendo mais tranquilidade para você e sua família. - 🧑‍⚕ Acolhe 360, um programa completo de apoio ao colaborador com equipe multidisciplinar. - 🏥 Conexa Saúde, nosso hospital digital sem desconto e a qualquer momento e hora do dia. - 💊 Benefício de medicamentos, com até R$ 200 por mês de subsídio, em uma jornada 100% digital que integra consulta, receita e compra pelo Hospital Virtual Verde. - 💪 WellHub, parceria com redes de academia para você cuidar do corpo e da mente. - ⭐ Allya, com super descontos em milhares de estabelecimentos pelo Brasil.

Role Description Компания в поиске тестировщика на практику. - Участие в тестировании веб-сайтов и приложений; - Разработка и выполнение тест-кейсов; - Работа с инструментами для тестирования и баг-трекинга; - Анализ и документирование найденных дефектов; - Взаимодействие с командой разработчиков и дизайнеров для улучшения качества продукта. Qualifications - Базовые знания теории тестирования (пройденные курсы, самообразование); - Понимание жизненного цикла разработки программного обеспечения; - Внимательность к деталям и аналитический склад ума. Requirements - Опыт работы над реальными проектами (учебные проекты также учитываются); - Опыт командной работы (от 1-2 человек); - Знание основ HTML/CSS; - Навыки работы с инструментами баг-трекинга (например, Jira). Benefits - Неоплачиваемая практика; - Длительность: 4 месяца; - Формат: удаленно; - График обсуждается, занятость 4 часа в день; - Сертификат о прохождении практики; - Рекомендательное письмо от директора агентства с картой компетенций по результатам практики; - Формируем сильное портфолио из предоставленных агентством проектов; - Возможность получить оффер; - Возможность совместного написания экспертных статей в электронные СМИ. Company Description Digital-агентство «S1» – AI-агентство онлайн-маркетинга с акцентом на нейросети. У нас классное руководство и лояльное отношение к сотрудникам; Акцентируем внимание на цифрах и KPI для клиента, эффективности создаваемых продуктов.