5Ccompany

Role Description The Sales Representative is responsible for providing customer service and sales support through pages and/or CRM systems for models, focusing on engagement, customer experience, conversion, and relationship management. The role involves interacting with customers, presenting products, answering questions, and guiding the customer throughout the purchasing journey. - Provide active and responsive customer support while respecting response time expectations established by management; - Interact with customers in French and English through digital platforms and CRM systems; - Present products, answer questions, and maintain engaging conversations with customers; - Follow communication guidelines and scripts while maintaining a professional, friendly, and persuasive tone; - Work toward daily and monthly performance and conversion goals. Qualifications - High School diploma required (Higher Education in progress is a plus); - Fluent French and English; - Good written communication and fast typing skills; - Familiarity with customer service platforms, CRM systems, and digital tools; - Previous experience in sales, customer service, or e-commerce is a plus. Requirements - 100% Remote (Home Office); - 3x1 schedule (3 consecutive workdays followed by 1 day off); - Compensation: $2.00 USD per hour; - Commission: 4% commission on sales; - Selection Process: Application Form, Computer Test, Language Test(s), HR Interview, Team Leader Interview, and Offer. Company Description

Role Description The Sales Representative is responsible for providing customer service and sales through pages and/or CRM systems (auxiliary) for models, focusing on engagement, reputation, conversion, and customer relationship management. The role involves offering products, resolving customer doubts, and guiding the client until the purchase is finalized, with a focus on conversion, satisfaction, and loyalty. - Provide customer service actively, receptively, and immediately, respecting the inactivity limits established by management. - Present products, clarify doubts, overcome objections, and guide the client to the purchase. - Follow commercial scripts and guidelines, maintaining clear, educated, and persuasive communication. - Achieve daily and monthly conversion (sales) goals. Qualifications - Complete High School education (in-progress Higher Education is a plus). - Fluent English. - Good writing skills and fast typing. - Familiarity with service platforms and mastery of digital tools and management systems. - Previous experience in sales, customer service, or e-commerce. Requirements - 100% Remote (Home Office). - 3X1 schedule (3 consecutive work days followed by 1 day off). Compensation - $2.00 USD per hour. - 4% commission on sales. Selective Process - Application form. - Computer test. - English test. - Interview with HR. - Interview with Team Leader and Offer.

Role Description - Realizar triagem de currículos com base em requisitos de função e critérios de seleção pré-definidos - Realizar sourcing ativo (hunting) utilizando múltiplos canais como LinkedIn, job boards e comunidades de talentos - Gerenciar publicações de vagas em plataformas de recrutamento, garantindo precisão e atratividade - Manter e atualizar pipelines de candidatos no ATS, garantindo consistência de dados e visibilidade do processo - Coordenar e agendar entrevistas entre candidatos e recrutadores/gestores de contratação - Garantir comunicação clara, ágil e profissional com os candidatos ao longo de todo o processo - Apoiar recrutadores na gestão de pipeline e follow-ups de processos - Preparar e enviar cartas de oferta, acompanhando a aceitação do candidato e próximos passos - Garantir que todas as etapas administrativas do processo de recrutamento sejam concluídas com precisão e no prazo - Executar a transferência de candidatos aprovados para a equipe administrativa responsável por documentação e onboarding - Identificar oportunidades de melhoria nos fluxos de recrutamento, organização e eficiência operacional Qualifications - Graduação em Recursos Humanos, Administração de Empresas, Psicologia ou áreas relacionadas (concluída ou em andamento) - Experiência prévia em recrutamento, operações de RH, funções administrativas ou similares - Familiaridade com Sistemas de Rastreamento de Candidatos (ATS) e ferramentas de recrutamento - Experiência com triagem de currículos e/ou sourcing de candidatos é desejável - Conhecimento básico de processos de recrutamento e fluxos de contratação - Proficiência em Google Workspace ou Microsoft Office (especialmente Excel/Sheets) - Inglês intermediário será um diferencial Requirements - Uso frequente de sistemas de gestão e ferramentas digitais - Requisito: Computador pessoal (Windows ou macOS) com no mínimo 8GB de RAM Conditions of Work - Modelo de Trabalho: Remoto (Home Office) - Jornada de Trabalho (5x2) - A posição segue uma escala 5x2 — cinco dias consecutivos de trabalho seguidos por dois dias de folga - Cada turno inclui uma jornada de 8 horas (mais intervalos) - Salário Fixo: USD $500/mês - Benefícios: Wellhub

Role Description Responsible for monitoring, evaluating, and ensuring that interactions adhere to quality standards, internal processes, contractual requirements, and regulatory guidelines. This role identifies deviations, analyzes root causes, and recommends improvements, contributing to operational excellence, customer satisfaction, and risk mitigation. - Conduct quality monitoring of fan chat interactions. - Apply evaluation criteria defined by internal processes, as well as client and model requirements. - Identify non-conformities, record deviations, and propose action plans for improvement. - Deliver feedback sessions to promoters and operational leadership when necessary. - Participate in internal and external calibration sessions to ensure alignment on quality criteria. - Prepare quality reports and analyses, providing insights and recommendations to the operation. - Ensure adherence to operational, regulatory, and contractual standards. - Monitor key performance indicators (KPIs) and work with the operations team to implement corrective actions when required. - Contribute to process improvement, customer experience (CX) management, and operational risk mitigation by promoting improvement initiatives based on results. - Analyze quality indicators and drive action plans to support continuous improvement. - Act as a facilitator for operational process enhancements. - Foster an organizational culture focused on high performance, efficiency, and customer centricity. - Serve as a strategic partner to operational teams, providing inputs, qualitative studies, and insights to support decision-making. - Collect, organize, and analyze quality data, identifying trends, patterns, and deviations. - Support the training and development of operational and support teams in quality practices. - Ensure integrity, reliability, and availability of operational data. - Contribute to presenting quality results in internal meetings and with clients. - Interpret quality indicators, identify deviations, and lead corrective and preventive action plans. - Process Development: Map, design, review, and optimize operational processes. - Lead quality forums and governance meetings with internal and external clients, presenting results, risks, and improvement plans. Qualifications - Bachelor’s degree completed or in progress in Business Administration, Processes Management, Communication, Quality Management, Engineering, or related fields. - Experience in Quality for Customer Service or related areas. - Fluent English (C1). Requirements - COPC, Lean Six Sigma (Yellow Belt), Agile methodologies (Scrum, Kanban), and CX frameworks (NPS, CSAT, Customer Journey Mapping) - preferred, but not required. Key Competencies - Multichannel quality monitoring - Data analysis and performance indicators - Application of continuous improvement methodologies (Lean, Six Sigma, COPC) - Risk management and compliance - Process mapping and improvement - Data interpretation and report development - Excellent communication skills, both written and verbal - Strong interpersonal skills and teamwork - Flexibility - Organization and creativity Working Conditions - Work Model: Remote (Home Office). - Work Schedule (5x2): The position follows a 5x2 schedule — five consecutive workdays followed by two days off. Each shift includes an 8-hour workday (plus breaks). - Available Shifts (Brasília Time – BRT): 8 p.m to 17 a.m BRT - Fixed Salary: USD $700/month. - Benefits: Wellhub.