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THE voice of the electronic security and life safety industry.
Associate Network Engineer
Location
United States
Posted
79 days ago
Salary
$32 - $55 / hour
Seniority
Mid Level
Job Description
Associate Network Engineer
ESA - Electronic Security Association
• Open tickets and diagnose Tier 1 technical support issues with remote clients’ networks • Program/provision wireless network systems for deployment at remote sites • Provide and maintain thorough documentation of client systems • Perform firmware updates on remote client systems • Create and manage client contacts/accounts within AN systems • Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge • Learn new technologies and products • Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process • Draft KB articles to increase the team's institutional knowledge • Occasional after-hours emergency support for remote clients
Job Requirements
- Minimum of 1 years of networking experience and current Network+ or CCNA certification
- Novice level understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and RF coverage
- Novice level understanding of wireless local area networks, authentication, security, and encryption protocols
- Experience supporting customer environments in a helpdesk/support capacity
- Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
- Availability nights/weekends as needed
Benefits
- Resideo provides comprehensive benefits, including life and health insurance
- life assistance program
- accidental death and dismemberment insurance
- disability insurance
- 401k Plan
- vacation & holidays.
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