• Own a daily queue of support cases, triaging and resolving issues based on severity and customer impact • Troubleshoot complex customer problems, seeing every issue to full resolution • Execute technical requests including account configuration, data uploads, form conversions, and ticket submissions • Deliver clear, timely, and empathetic communication that keeps customers informed and confident • Contribute to team KPIs by consistently meeting reply time, resolution time, and CSAT targets • Surface patterns and recurring issues to internal teams to drive product and process improvements • Participate in chat and triage shifts and weekend rotation to support 24/7 coverage

Role Description Mercier Consultancy is thrilled to offer an exciting opportunity for a Hungarian Speaking Customer Service Representative to join our Client, a leading Electric Vehicle Manufacturer. In this vital role, you will provide top-notch support to our Hungarian-speaking customers, assisting them with inquiries related to electric vehicles and their features. Your fluency in Hungarian will be instrumental in helping customers understand product specifications, handling service requests, and addressing any concerns they may have regarding their electric vehicles. You will contribute to an exceptional customer experience and promote the adoption of innovative electric transportation solutions. - Deliver outstanding customer service in Hungarian through phone, email, and chat regarding electric vehicle inquiries - Assist customers with questions about vehicle features, pricing, and availability - Manage service requests and provide information about maintenance and support - Document customer interactions accurately in our CRM system - Collaborate with internal teams to resolve complex inquiries and enhance customer satisfaction - Gather feedback from customers to improve product offerings and services - Stay informed about the latest trends and advancements in electric vehicles Qualifications - Fluency in Hungarian and English with excellent communication skills - Strong customer service orientation with a passion for electric vehicles and sustainability - Prior experience in customer service, especially in the automotive or technology sector, is preferred - Able to manage multiple inquiries in a fast-paced environment - Detail-oriented with strong organizational abilities - Genuine interest in electric vehicle technology and commitment to customer satisfaction - Familiarity with customer support software and CRM systems is a plus Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Health Insurance - Private Health Insurance - Fully Paid Training - And More...

Role Description We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team serving U.S.-based customers. This role focuses on team leadership, training, performance management, and service quality. You will be responsible for onboarding new hires, coaching existing team members, monitoring KPIs, and ensuring a consistent and professional customer experience across all support channels. Responsibilities - Team Leadership & Performance - Lead, manage, and support offshore customer service agents - Monitor team performance and provide regular coaching and feedback - Handle escalations and complex customer interactions when needed - Training & Onboarding - Own onboarding and training for new customer service hires - Conduct call reviews and quality checks - Maintain training materials, scripts, and service standards - Customer Experience & Operations - Ensure high-quality customer support across phone and digital channels - Maintain service consistency and customer satisfaction - Work with internal teams to improve workflows and processes - Tool, Reporting & Documentation - Use customer service and communication tools effectively - Track performance metrics and service KPIs - Ensure accurate documentation and process adherence Qualifications - Strong leadership and coaching skills - Customer-first mindset with attention to quality - Organized, reliable, and comfortable managing remote teams - Confident communicator with a calm approach under pressure - Adaptable in fast-paced environments Requirements - 10+ years of experience leading or supervising customer service teams - Experience managing offshore or distributed teams - Strong spoken and written English communication skills - Experience using customer service platforms and VOIP systems - Ability to manage priorities in a remote setting Ideal Experience & Skills - Experience supporting U.S.-based customers - Background in facility management, energy, or tech-enabled services - Experience in startup or scaling environments What Does a Typical Day Look Like? - Support and coach customer service agents - Review calls and performance metrics - Assist with onboarding and training - Handle escalations and service issues - Collaborate with internal teams In essence: you ensure the team performs consistently while delivering a strong customer experience. Key Metrics for Success (KPIs) - Customer satisfaction and service quality - Team productivity and performance - Training effectiveness and onboarding success - Escalation resolution and process adherence Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment - Client Interview - Offer & Onboarding

Job Description Amazing Career Moments Happen Here  Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.    Position Overview  We’re searching for an Associate Customer Support Technician - Accounting to join our outstanding Support team in this Remote work opportunity. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.   What You’ll Do - Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our accounting software applications - Triage and troubleshoot problems with customers to understand and document the nature of such problems - Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner - Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary   We’re Excited to Learn More About You Your experience may include: - 1+ years of customer service experience - Experience with accounting software or traditional accounting processes - Strong written and verbal communication skills; strong telephone skills - Experience working with technology and Microsoft applications You may have other skills or credentials, including: - Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind - A passion for problem-solving and providing a high level of customer care - Confidence in interacting and learning about various technology applications, software, network infrastructure - Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc. Location - Candidate will need to reside in North America, working arrangement will be remote We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply!   When You Join Team Applied, You Can Expect:  A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.  We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.  A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:  - Medical, Dental, and Vision Coverage  - Holiday and Vacation Time  - Health & Wellness Days  - A Bonus Day for Your Birthday  Our targeted starting base salary in the United States for this position ranges from $42,000 - $52,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/   Your Security Matters:   Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.   EEO Statement    Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.     #LI-Remote #LI-US