Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. The Concierge Customer Service & Support Supervisor provides day‑to‑day leadership for a high‑performing concierge team delivering white‑glove service to high‑value and complex client segments. This role balances people leadership, performance management, and operational execution while ensuring exceptional client experiences and strong risk discipline. Successful candidates should have previous experience in banking, leadership, and supporting high net worth clients. Demonstrated experience with exceeding client satisfaction metrics and driving operational excellence is required. Available shift is 12:30-9:00pm ET Monday - Thursday, Every Sunday 8:00am -5:00pm ET This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Leads the day-to-day activities of a specialized team in a client service environment that performs elevated, personalized client service activities, acts as an escalation point and subject matter resource, and actively coaches and mentors the client service and support team. Proactively problem solves and owns, escalates and shares issues when appropriate in support of continuous improvement. Consistently achieves elevated outcomes and key performance indicators for their work group in order to deepen relationships and retain mass affluent clients. Delivers PNC's standard of service to clients and service partners. - Accountable for the performance of the client support team. Regularly reviews team behaviors and identifies trends to drive employee engagement and improved performance outcomes. Ensures that reporting is accurate and completed in a timely manner. - Proactively collaborates with business partners to meet client and employee needs in a responsive, efficient manner. Manages escalated issues and interacts with clients. Manages and owns the end-to-end client experience journey. Identifies trends and common client experience breakdowns and performance gaps and remediates in order to elevate the client experience. Partner with workforce management partners to drive operational efficiency. - Inspires, motivates, grows and develops client service staff. Leads change efforts and owns all outcomes. Effectively plans, organizes, directs, analyzes and evaluates staff and processes. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: - Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. - Live the Values - Role models our values with transparency and courage. - Enable Change - Takes action to drive change and innovation that will transform our business. - Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. - Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Accuracy and Attention to Detail, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Problem Solving, Process Management, Products and Services, Tech Savvy Work Experience Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors (Required) Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $55,000.00 – $134,550.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/23/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. Working the 2nd Shift hours of 5:00 PM-1:30 AM ET (Monday to Friday), the Senior Customer Technical Support Specialist, Informatics for Beckman Coulter Diagnostics is responsible for providing technical phone troubleshooting & consulting to clinical laboratory and IT customers and internal company staff for the Informatics product line of products including middleware software, Laboratory Information System (LIS) software and some computer hardware issues in order to resolve inquiries/issues or assign to field support for handling onsite when needed. This position reports to the Supervisor, Customer Support responsible for handling customer calls to facilitate 24/7 support function, is part of the Service Organization and will be fully REMOTE. In this role, you will have the opportunity to: - Handle customer calls by resolving technical product issues to support a 24/7 support function, assigning calls to Field Service or Field Applications when unable to resolve over the phone. - Investigate and recognize issues through to root cause, and communicate product issues, complaints, and improvements. - Collect and analyze data and classify complaints according to FDA requirements, capturing and documenting all aspects of the customer interactions/issues into a customer interaction database. The essential requirements of the job include: - Advanced specialized expertise within an analytical/scientific area to perform the most complex work while exercising judgement, based on previous experience, practices and precedents, to troubleshoot and solve problems that arise. - Ability to exchanges ideas and information effectively; uses tact and diplomacy when dealing with customers and colleagues, provides exceptional customer service, providing detailed resolution and documentation consistently. - Requires AA Degree with 3+ year’s experience in customer facing technical role At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The hourly range for this role is $40.00-46.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-AP1 #LI-Remote Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

Department: Paragon Fleet Maintenance Group Job Description: THE ROLE: The Roadside Assistance Coordinator is a key position in keeping our Fleet safe while on the road. This position utilizes Truck, Trailer, Refrigeration mechanical experience as well as customer service experience to analyze, diagnosis, prevent, and fix mechanical issues. Are you great with people, do you have mechanical experience, are you a problem solver? This might be the position for you!!! If you are a driven individual who thrives in an environment poised for growth to an already long-standing industry leading organization, then come make Stevens Transport's Paragon Leasing your new home. JOB DESCRIPTION: Key Responsibilities: - Receiving calls from inbound callers and attempting to diagnose issues over the phone - Delivering clear, effective communication to all parties - Routing drivers to authorized repair facilities as needed - Communicating service interruptions to Operations so that alternative delivery plan can be made - Identifying warrantable repairs and file claims with the appropriate vendor or manufacturer - Processing and reconciling invoices for approval - Other duties as assigned QUALIFICATIONS: Minimum Qualifications: - Preference will be given to those with technical school certification - Some knowledge of commercial vehicle components and common reasons for failure preferred - Effective problem solving and decision-making skills - Ability to handle multiple tasks in a fast-paced environment with rapidly changing priorities - Absolute commitment to following up with all parties involved - High school diploma - Strong written and verbal communication skills required - Basic computer skills - Must be able to handle heavy volume of inbound calls and email correspondence - Customer Service Skills Preferred Qualifications: - Diesel Mechanic experience - Trailer Mechanic experience - ThermoKing experience SKILLS & ABILITIES: - Decision making - Communication - Safety compliance - Knowledge evaluation - Training and re-training - Incident investigation - Policy interpretation - Constructive feedback - Calm under pressure - Documentation - Federal & State Employment Law - Reporting - MS365 - AS400 PHYSICAL DEMANDS: - Prolonged periods sitting at a desk and working on a computer - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. WORK EXPERIENCE: - 4+ years of experience working in transportation, motor carrier experience Workshift: Education: In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.

• Handle supervisory responsibilities including: • Hiring entry-level customer service employees. • Training new employees in the company’s customer experience policies, procedures, and best practices. • Organizing and overseeing the schedules and work of assigned staff. • Conducting regular occurring 1 on 1s and conducting performance evaluations that are timely and constructive. • Handling discipline and termination of employees as needed and in accordance with company policy. • Manage a team of assigned customer experience representatives and ensure they comply with company guidelines particularly related to quality of service. • Provide customer service by handling customer escalated calls, answering complex product issue questions, resolving issues, and educating customers. • Strategize and monitor the daily activities of customer service operations. • Assist customer experience representatives with duties where required. • Ensure that representatives are informed about changes to company products and services. • Collect data and prepare reports on customer complaints and inquiries. • Manage customer call backs to respond to feedback. • Prepare monthly reports summarizing the assigned customer experience team’s performance. • Prepare knowledge-based documents such as summaries and responses to frequently asked questions. • Identify opportunities to update or improve customer service procedures and make recommendations to leadership or other appropriate staff. • Perform other related duties as assigned.