• CMDB Design & Strategic Management: Develop a scalable CMDB aligned with the CSDM framework; • Define governance policies and CI structures that support business objectives; • Implement data governance to ensure integrity, quality and compliance; • Create strategic roadmaps for the evolution of a service-aware configuration database. • Discovery & Automation: Configure ServiceNow Discovery for automated CI population; • Manage MID Server deployments and associated security protocols; • Develop custom Discovery patterns using NDL; • Integrate with cloud platforms (AWS, Azure, GCP) via APIs. • ITOM Platform Administration: Configure ITOM applications (Event Management, Orchestration, Service Mapping); • Implement monitoring policies and automated remediation workflows; • Design event correlation rules and alert suppression logic; • Maintain ITOM dashboards and reporting capabilities. • Data Quality Management & Integration: Oversee IRE rule management and integrations with authoritative sources; • Conduct data quality audits and CI cleanup activities; • Monitor CMDB health scores and Discovery completeness; • Implement validation procedures and transformation rules. • Service Mapping Implementation: Execute end-to-end service mapping for applications; • Configure data collection and Business Service planning; • Validate mapping accuracy and resolve errors; • Deliver comprehensive service mapping documentation. • Key Competencies: Root cause analysis for complex infrastructure issues; • Performance optimization and capacity planning; • Coordination of cross-functional projects; • Delivery of training and change management support; • Implementation of ITOM governance framework.

• Work as an application administrator to support users with technical queries. • Responsible for implementing, testing, and maintaining ServiceNow components. • Support and maintain core modules: Change Management, Incident & Problem, Major Incidents. • Use excellent communication skills to build relationships with users and understand their business needs. • Follow team processes and suggest improvements to routine tasks. • Participate in project calls as a technical expert to help guide decisions. • Take ownership of tasks; gather data and diagnose complex bugs independently. • Help train team members, share knowledge, and participate in team problem-solving sessions. • Take the initiative to learn about new ServiceNow features and pass required certification exams.

Role Description Centurion Consulting is looking for a REMOTE ServiceNow Business Analyst for one of our federal clients. - Working in the ServiceNow platform, in at least one of the following modules: HRSD, ITSM, WSD, or GRC. - Strong communication skills with both technical and non-technical audiences. - Eliciting, analyzing, and documenting business and functional requirements for ServiceNow. - Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming. - Facilitating requirements gathering sessions to create user stories. - Experience creating functional specifications, wireframes, process maps, and supporting UAT. - Ability to translate business requirements into ServiceNow configuration and development needs. - Working in a Waterfall and/or Agile/Scrum environment and support project delivery. - Developing training materials and providing training. Qualifications - At least 1 year of experience as a business analyst for ServiceNow. - Certified System Administrator (CSA). Requirements - Roadmaps, R&D findings, Epic and Sprint planning, backlog grooming, user stories, OCM documentation creation, go-live activity checklist. Education - 4 yr BS/BA.

• Collaborate with HR, IT, and business stakeholders to shape requirements, refine epics and user stories, and translate them into end‑to‑end solution designs for HRSD, Employee Center Pro, and related capabilities. • Own the configuration and customization strategy for HRSD (case management, lifecycle events, knowledge, HR services) and Employee Center Pro experiences, including catalog design, topics, taxonomy, and portal information architecture. • Design and implement complex, high‑quality configurations and scripts (e.g., advanced business rules, Script Includes, Flow Designer and subflows, UI policies, client scripts) that support scalable, performant, and maintainable HR workflows. • Provide technical leadership across the team by reviewing designs and code, ensuring adherence to development standards, security practices, and architectural guidelines. • Define testing strategies for HRSD and Employee Center Pro changes, including effective use of Automated Test Framework (ATF) and other tools to ensure stable, regression‑safe releases. • Ensure high‑quality technical documentation for solution designs, configurations, integrations, and run‑books, and drive consistent documentation practices across the team. • Lead the monitoring, troubleshooting, and resolution of complex incidents, defects, and performance issues related to HRSD, Employee Center Pro, and integrations, focusing on root cause analysis and long‑term remediation. • Lead the design of integrations between ServiceNow and Workday (and other HR/enterprise systems), using IntegrationHub, REST/SOAP APIs, and enterprise integration patterns to enable accurate, timely, and secure data exchange.