• Work as an application administrator to support users with technical queries. • Responsible for implementing, testing, and maintaining ServiceNow components. • Support and maintain core modules: Change Management, Incident & Problem, Major Incidents. • Use excellent communication skills to build relationships with users and understand their business needs. • Follow team processes and suggest improvements to routine tasks. • Participate in project calls as a technical expert to help guide decisions. • Take ownership of tasks; gather data and diagnose complex bugs independently. • Help train team members, share knowledge, and participate in team problem-solving sessions. • Take the initiative to learn about new ServiceNow features and pass required certification exams.

Role Description Centurion Consulting is looking for a REMOTE ServiceNow Business Analyst for one of our federal clients. - Working in the ServiceNow platform, in at least one of the following modules: HRSD, ITSM, WSD, or GRC. - Strong communication skills with both technical and non-technical audiences. - Eliciting, analyzing, and documenting business and functional requirements for ServiceNow. - Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming. - Facilitating requirements gathering sessions to create user stories. - Experience creating functional specifications, wireframes, process maps, and supporting UAT. - Ability to translate business requirements into ServiceNow configuration and development needs. - Working in a Waterfall and/or Agile/Scrum environment and support project delivery. - Developing training materials and providing training. Qualifications - At least 1 year of experience as a business analyst for ServiceNow. - Certified System Administrator (CSA). Requirements - Roadmaps, R&D findings, Epic and Sprint planning, backlog grooming, user stories, OCM documentation creation, go-live activity checklist. Education - 4 yr BS/BA.

• Collaborate with HR, IT, and business stakeholders to shape requirements, refine epics and user stories, and translate them into end‑to‑end solution designs for HRSD, Employee Center Pro, and related capabilities. • Own the configuration and customization strategy for HRSD (case management, lifecycle events, knowledge, HR services) and Employee Center Pro experiences, including catalog design, topics, taxonomy, and portal information architecture. • Design and implement complex, high‑quality configurations and scripts (e.g., advanced business rules, Script Includes, Flow Designer and subflows, UI policies, client scripts) that support scalable, performant, and maintainable HR workflows. • Provide technical leadership across the team by reviewing designs and code, ensuring adherence to development standards, security practices, and architectural guidelines. • Define testing strategies for HRSD and Employee Center Pro changes, including effective use of Automated Test Framework (ATF) and other tools to ensure stable, regression‑safe releases. • Ensure high‑quality technical documentation for solution designs, configurations, integrations, and run‑books, and drive consistent documentation practices across the team. • Lead the monitoring, troubleshooting, and resolution of complex incidents, defects, and performance issues related to HRSD, Employee Center Pro, and integrations, focusing on root cause analysis and long‑term remediation. • Lead the design of integrations between ServiceNow and Workday (and other HR/enterprise systems), using IntegrationHub, REST/SOAP APIs, and enterprise integration patterns to enable accurate, timely, and secure data exchange.

Role Description The ServiceNow Developer II (Discovery) is responsible for the end-to-end implementation and management of the ServiceNow Discovery services to provide a real-time, accurate inventory of an organization’s IT infrastructure. The ServiceNow Discovery Developer role is a technical resource that possesses advanced administrative capabilities and is able to design, develop, and customize ServiceNow Discovery patterns and mappings. The Developer works across the enterprise, delivers new functionality and innovative solutions, and supports the entire development lifecycle in support of ITOM and the CMDB. The ServiceNow Developer has a software development background that will be enhanced by ServiceNow System Administration, ServiceNow Advanced System Administration, and Scripting in ServiceNow. In this role you will: - Assist ServiceNow CMDB Administrator, Sr Solutions Architect, and ServiceNow System Administrators with discovery requests, data integration and reconciliation, and support of Service Mapping. - Design, develop, configure and customize ServiceNow discovery jobs and integrations. - Support of CMDB administration, ITOM, and Asset Management data integrity. - Install and configure Management, Instrumentation, and Discovery (MID) Servers on the internal network. - Schedule Optimization: Design and manage discovery schedules, including IP ranges and credentials. Qualifications - 3 years of hands-on programming experience in a ServiceNow administration or applications development role. - Experience applying digital accessibility regulations and standards (e.g., WCAG 2.1) to business processes, content, tools, and/or documents, with the ability to provide specific examples of accessibility improvements made. Requirements - OIT ONLY RECRUITMENT: This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. - Applications are not accepted from contractors engaged in work for OIT, or any state entity, as contractors are not employees. - A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. - While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis. Benefits - Support for a healthy balance of work and personal time. - Access to various offerings that allow for fulfilling lives. Company Description The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.