About OnePay OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion The Role As a Project Manager on the Product Operations team at OnePay, you will drive execution across our most critical product initiatives, partnering cross-functionally to deliver new features and improve how we build and launch products. You will: - Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations - Support governance and management of the product roadmap, helping teams prioritize and deliver against key initiatives - Own and evolve project management tools, templates, and workflows to improve visibility and execution - Build and improve processes that increase organizational efficiency, documentation quality, and stakeholder alignment - Manage relationships with external partners, including banking and strategic partners, serving as a key point of coordination and communication You Bring - 5+ years of experience in technology-based project management, product operations, or a related role within fintech or technology - Experience setting up and managing project management tools, workflows, and automation, with a strong interest in leveraging AI to improve execution - Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams - Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights - Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment - Experience managing external strategic partnerships and/or vendor relationships - Drive and proactivity - everyone here is a builder and executor What We Offer - Competitive base salary, stock options, and health benefits from Day 1 - 401(k) plan with company match - Remote-friendly (US), flexible time off (FTO), and opportunities for growth - A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process - Initial Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

• Be the primary resource for internal users when they run into issues or friction with our tools • Triage incoming requests - distinguishing between training gaps, workflow issues, and true product problems • Build and maintain processes for capturing, organizing, and communicating user feedback across service lines • Partner closely with Care Operations to stay on top of what's working and what isn't, and to make sure product changes translate into smoother workflows in practice • Manage the operational aspects of product releases that affect both internal teams and members - coordinating timing, preparing teams, and following up on adoption • Write clear, targeted communications tailored to patients, internal users, and executive stakeholders • Identify risks before a rollout and flag them early; identify gaps after launch and make sure they get addressed • Take on focused research projects that require getting into the weeds: analyzing product usage data, mapping how a workflow functions end-to-end, or documenting how our tools behave across different scenarios • Build and maintain knowledge bases that help internal users (and the product team) understand how our tools work • Surface patterns and trends across feedback, support requests, and data - and identify where a targeted change could have an outsized impact on the team or the business • Help answer the question we'll often be asking: "Is there a product problem here?" - even when the answer takes some digging

• Own the "0 to 1" operational build-out. • Responsible for ensuring accurate movement of money when a merchant accepts a card payment, managing chargebacks smoothly, and delivering world-class support. • Act as a source of knowledge within the product team on hardware support, chargeback handling, reconciliation, as well as regulation and schemes rules. • Ensure accurate, efficient, compliant, and delightful design and delivery of key operational elements. • Define how we handle problems like chargebacks, reconciliation issues, and hardware support, aiming for maximum automation while protecting Monzo and its merchants. • Responsible for ensuring SLAs and KPIs are met and for making improvements where necessary.

The Role Recora is on a mission to empower everyone to live a long, full, and optimal life. We’re seeking a Manager of Product Operations to be the go-to resource for the internal teams that deliver care at Recora. You'll work hand-in-hand with our Care Operations team to make sure they are able to seamlessly deliver high-quality care to patients across multiple service lines, including established, newly launched, and scaling lines. This role reports directly to Recora’s Head of Product, with high visibility and access to company leadership. You may be the right fit for this role if: - You’re comfortable getting your hands dirty to get things done. You are adept at finding the workaround, running the manual process, and owning tasks end-to-end so that our care delivery teams have what they need to serve patients and our team can meet our goals. - You have enough product intuition to understand whether a request to our engineering team is big or small, and when it makes sense to escalate vs. own a task, and a desire to continue to hone those skills. - You enjoy solving puzzles and going deep into data analysis to identify and understand problems This role spans both our internal care delivery tooling and our member-facing app. You'll develop deep familiarity with how our products work across multiple service lines, become the person who knows what's broken, what's confusing, and what's worth fixing - and translate that into clear, prioritized feedback that shapes our product roadmap. We're looking for someone early in their career who is curious, scrappy, and energized by the intersection of product and operations. If you've spent time in product ops or operations management and find yourself constantly asking why a tool or process works the way it does - and rolling up your sleeves to make it better - this role is for you. What You'll Do Internal User Support & Feedback - Be the primary resource for internal users when they run into issues or friction with our tools - Triage incoming requests - distinguishing between training gaps, workflow issues, and true product problems - Build and maintain processes for capturing, organizing, and communicating user feedback across service lines - Partner closely with Care Operations to stay on top of what's working and what isn't, and to make sure product changes translate into smoother workflows in practice Rollouts & Communications - Manage the operational aspects of product releases that affect both internal teams and members - coordinating timing, preparing teams, and following up on adoption - Write clear, targeted communications tailored to patients, internal users, and executive stakeholders - Identify risks before a rollout and flag them early; identify gaps after launch and make sure they get addressed Deep Dives & Special Projects - Take on focused research projects that require getting into the weeds: analyzing product usage data, mapping how a workflow functions end-to-end, or documenting how our tools behave across different scenarios - Build and maintain knowledge bases that help internal users (and the product team) understand how our tools work - Surface patterns and trends across feedback, support requests, and data - and identify where a targeted change could have an outsized impact on the team or the business - Help answer the question we'll often be asking: "Is there a product problem here?" - even when the answer takes some digging What We're Looking For Note: we consider applicants of all backgrounds. The below is simply a list of useful experiences. If you are excited about what we’re building but don't meet some of the criteria below, please don’t let that discourage you from applying! - 1-3 years of experience in product operations, operations management, or a similar role - this is a great second job for someone who's been building foundational skills and is ready to go deeper - Strong ops instincts: you notice when a process is inefficient, you ask questions, and you follow things through to resolution - An interest in product: you don't need to have shipped features, but you should be the type of person who wonders why a product works the way it does - Comfort with ambiguity: some of the most important work in this role will involve investigating ambiguous situations without a clear answer at the start - Strong written and verbal communication skills - A strong sense of ownership and a desire for autonomy - High attention to detail and a low tolerance for things falling through the cracks - Collaborative and low-ego: you'll be working closely with clinical and operations teammates who are experts in their domain, and building trust with them matters - Some experience using AI day-to-day to optimize efficiency Nice to have: - Experience in healthcare, digital health, or another highly regulated or operationally complex environment - Familiarity with care coordination workflows, patient-facing apps, or clinical tools - Experience in an early-stage or scaling startup - Comfortable working with data (SQL/Excel) to discover insights - Exposure to how software is built - NYC-based candidates excited to work IRL 2+ days per week preferred; exceptional remote candidates will be considered Why This Role You'll get close to Recora’s products, and you'll develop a level of institutional knowledge that's rare this early in a career. You'll work cross-functionally across the organization at all levels, directly supporting directors and department heads. Your work will have immediate and measurable impact, as well as a direct line to what gets built and improved. This is a role where intellectual curiosity and operational rigor both matter, and where there's genuine room to grow. Benefits - Equity compensation in Recora - Generous PTO / sick leave / health benefits - FSA Commuter Benefits - 401(k) plan - Free lunch and snacks in the NY office - Health and wellness stipend Recora is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.