Recora Inc.

Job Title: Cardiac Rehab Intake Specialist Classification: 1099 Contractor Work Structure: Fully Remote Hours/Schedule: Monday-Friday 12pm-8pm ET Team: Clinical Operations Reporting to: Program Manager Location: United States About Us: Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives. We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan. We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health. What we're looking for Recora is hiring a Cardiac Rehab Intake Specialist to join our cardiac recovery program to partner with our users to provide personalized care for cardiac recovery patients. In this role, you will partner with our exercise physiologists, patient experience, product, and marketing teams to support patients via video calls, track individual progress, and provide feedback and support for patients. The right person for this role is familiar with the management of cardiac conditions, CHF, other chronic conditions, smoking cessation, women’s health, substance abuse, mental health, or recent nutrition, and exercise trends. Responsibilities - Conducting initial assessments for patients who are enrolling in our virtual cardiac recovery program. - Educating patients on program benefits and the importance of risk factor modification. - Coaching individuals through electronic (chat) messaging and video sessions. - Problem-solving and supporting individuals’ current and evolving goals. - Adapting in-clinic best practices to a remote-care delivery model. - Completing individualized treatment plans for patients starting the program to include: nutrition assessment, psychosocial assessment, fitness assessment, and co-morbidities assessment. - Translating the latest up-to-date, evidence-based best practices for chronic condition management into a relatable and empowering approach. - Motivating and encouraging patients during initial visits. - Basic understanding of cardiac procedures and medications. - Reviewing medical history. - Goal setting and motivational interviewing for special populations. - Basic understanding of clinical documentation Your Past Experience - A minimum of three years of experience helping people manage their health, ideally in a clinical setting and/or a remote health coaching setting - A degree in a health-related field - Experience with counseling or education of disease management in a medical setting as well as recent nutrition and exercise trends. - Passion and enthusiasm for helping people change their lives - A diversity- and inclusion-first mindset - Detail-oriented and team-first mindset - A resourceful nature, and creativity to help people engage in their health - Fluent in English (written and verbal) - Bilingual in English and Spanish a huge plus - Some experience in a clinical setting - Some knowledge of cardiac rehabilitation - Experience working with an elderly patient population - Virtual Care Experience - Bonus Points Experience - coaching in smoking cessation, diabetes management, and special populations. Note: This is a 1099 Contractor position only.

• Serve as a primary point of contact for patients identified as at-risk for dropping out of the program. • Build rapport and trust with patients through proactive outreach via phone, text, and email. • Maintain regular check-ins to encourage continued participation and adherence to the program. • Implement and optimize patient retention strategies developed by the Clinical Operations team. • Track patient progress, attendance, and engagement to identify early signs of disengagement. • Work collaboratively with care providers to re-engage patients when needed. • Address patient concerns or barriers that could impact retention (e.g., technical issues, scheduling conflicts, motivation). • Escalate clinical or urgent issues to appropriate team members (e.g., clinical leads, tech support). • Monitor key metrics related to retention (e.g., attendance rates, churn). • Document all outreach and patient interactions accurately in the Provider Portal. • Provide weekly updates on patient retention trends, challenges, and opportunities for improvement to team. • Work closely with exercise physiologists, and patient support teams to ensure a seamless experience. • Participate in regular team huddles, strategy meetings, and case reviews to share insights and patient feedback. • Help patients understand the benefits of the program and the importance of consistency in their care plan. • Provide motivational support and educational resources to help patients overcome obstacles to engagement.

• Be the primary resource for internal users when they run into issues or friction with our tools • Triage incoming requests - distinguishing between training gaps, workflow issues, and true product problems • Build and maintain processes for capturing, organizing, and communicating user feedback across service lines • Partner closely with Care Operations to stay on top of what's working and what isn't, and to make sure product changes translate into smoother workflows in practice • Manage the operational aspects of product releases that affect both internal teams and members - coordinating timing, preparing teams, and following up on adoption • Write clear, targeted communications tailored to patients, internal users, and executive stakeholders • Identify risks before a rollout and flag them early; identify gaps after launch and make sure they get addressed • Take on focused research projects that require getting into the weeds: analyzing product usage data, mapping how a workflow functions end-to-end, or documenting how our tools behave across different scenarios • Build and maintain knowledge bases that help internal users (and the product team) understand how our tools work • Surface patterns and trends across feedback, support requests, and data - and identify where a targeted change could have an outsized impact on the team or the business • Help answer the question we'll often be asking: "Is there a product problem here?" - even when the answer takes some digging

The Role Recora is on a mission to empower everyone to live a long, full, and optimal life. We’re seeking a Manager of Product Operations to be the go-to resource for the internal teams that deliver care at Recora. You'll work hand-in-hand with our Care Operations team to make sure they are able to seamlessly deliver high-quality care to patients across multiple service lines, including established, newly launched, and scaling lines. This role reports directly to Recora’s Head of Product, with high visibility and access to company leadership. You may be the right fit for this role if: - You’re comfortable getting your hands dirty to get things done. You are adept at finding the workaround, running the manual process, and owning tasks end-to-end so that our care delivery teams have what they need to serve patients and our team can meet our goals. - You have enough product intuition to understand whether a request to our engineering team is big or small, and when it makes sense to escalate vs. own a task, and a desire to continue to hone those skills. - You enjoy solving puzzles and going deep into data analysis to identify and understand problems This role spans both our internal care delivery tooling and our member-facing app. You'll develop deep familiarity with how our products work across multiple service lines, become the person who knows what's broken, what's confusing, and what's worth fixing - and translate that into clear, prioritized feedback that shapes our product roadmap. We're looking for someone early in their career who is curious, scrappy, and energized by the intersection of product and operations. If you've spent time in product ops or operations management and find yourself constantly asking why a tool or process works the way it does - and rolling up your sleeves to make it better - this role is for you. What You'll Do Internal User Support & Feedback - Be the primary resource for internal users when they run into issues or friction with our tools - Triage incoming requests - distinguishing between training gaps, workflow issues, and true product problems - Build and maintain processes for capturing, organizing, and communicating user feedback across service lines - Partner closely with Care Operations to stay on top of what's working and what isn't, and to make sure product changes translate into smoother workflows in practice Rollouts & Communications - Manage the operational aspects of product releases that affect both internal teams and members - coordinating timing, preparing teams, and following up on adoption - Write clear, targeted communications tailored to patients, internal users, and executive stakeholders - Identify risks before a rollout and flag them early; identify gaps after launch and make sure they get addressed Deep Dives & Special Projects - Take on focused research projects that require getting into the weeds: analyzing product usage data, mapping how a workflow functions end-to-end, or documenting how our tools behave across different scenarios - Build and maintain knowledge bases that help internal users (and the product team) understand how our tools work - Surface patterns and trends across feedback, support requests, and data - and identify where a targeted change could have an outsized impact on the team or the business - Help answer the question we'll often be asking: "Is there a product problem here?" - even when the answer takes some digging What We're Looking For Note: we consider applicants of all backgrounds. The below is simply a list of useful experiences. If you are excited about what we’re building but don't meet some of the criteria below, please don’t let that discourage you from applying! - 1-3 years of experience in product operations, operations management, or a similar role - this is a great second job for someone who's been building foundational skills and is ready to go deeper - Strong ops instincts: you notice when a process is inefficient, you ask questions, and you follow things through to resolution - An interest in product: you don't need to have shipped features, but you should be the type of person who wonders why a product works the way it does - Comfort with ambiguity: some of the most important work in this role will involve investigating ambiguous situations without a clear answer at the start - Strong written and verbal communication skills - A strong sense of ownership and a desire for autonomy - High attention to detail and a low tolerance for things falling through the cracks - Collaborative and low-ego: you'll be working closely with clinical and operations teammates who are experts in their domain, and building trust with them matters - Some experience using AI day-to-day to optimize efficiency Nice to have: - Experience in healthcare, digital health, or another highly regulated or operationally complex environment - Familiarity with care coordination workflows, patient-facing apps, or clinical tools - Experience in an early-stage or scaling startup - Comfortable working with data (SQL/Excel) to discover insights - Exposure to how software is built - NYC-based candidates excited to work IRL 2+ days per week preferred; exceptional remote candidates will be considered Why This Role You'll get close to Recora’s products, and you'll develop a level of institutional knowledge that's rare this early in a career. You'll work cross-functionally across the organization at all levels, directly supporting directors and department heads. Your work will have immediate and measurable impact, as well as a direct line to what gets built and improved. This is a role where intellectual curiosity and operational rigor both matter, and where there's genuine room to grow. Benefits - Equity compensation in Recora - Generous PTO / sick leave / health benefits - FSA Commuter Benefits - 401(k) plan - Free lunch and snacks in the NY office - Health and wellness stipend Recora is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

• Identify and engage potential clients within assigned territory • Build trusted relationships with healthcare business owners, executives, and operational leaders • Schedule and lead in-person presentations and educational meetings • Clearly communicate value and business impact • Conduct consistent, strategic follow-up • Move territory opportunities from introduction through close • Secure clear next steps, timelines, and progress toward commercial agreements

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are expanding rapidly and are looking for a compassionate, tech-savvy Live Chat Support Agent to be the first point of contact for individuals seeking to improve their heart health. In this role, you’ll engage with potential patients via live chat, providing clear, empathetic, and informative responses to their questions. You’ll also play a key role in coordinating with our team to ensure timely follow-ups and callbacks, while helping triage and monitor missed calls and messages. This is a meaningful opportunity to directly support individuals on their journey to better heart health — and to contribute to a mission that’s changing lives across the U.S. Key Responsibilities - Respond to live chats from potential patients with professionalism, warmth, and clarity - Answer basic concepts related to our program offerings - Monitor and triage missed calls and messages, escalating as needed - Coordinate with internal team members to ensure timely patient follow-ups - Maintain accurate records of interactions in our CRM - Communicate efficiently across platforms like Slack to keep workflows running smoothly Qualifications - Customer service experience — especially in a healthcare, wellness, or mission-driven setting - A passion for improving heart health and empowering individuals to take action - Ability to clearly explain health-related topics in a simple, empathetic way - Excellent written communication skills and a calm, helpful demeanor - Experience using CRMs, Slack, and/or chat support tools (a plus) - Prior experience as a live support/chat agent (a plus) - Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction - Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision Requirements - This role requires adherence to HIPAA and company confidentiality guidelines - All employees must pass a background check - *Note: This is a 1099 contractor position Benefits - Compensation: $18-$20 per hour - Fully Remote work structure - Shift: 11am-7pm ET Monday-Friday

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Cardiac Rehabilitation Group Educator to lead engaging virtual education sessions for patients participating in our cardiac rehabilitation program. This role is responsible for delivering structured educational classes focused on heart health, lifestyle changes, and recovery after cardiac events. - Facilitate virtual cardiac rehabilitation education classes for patients enrolled in the program. - Deliver structured education on topics including: - Heart disease and recovery - Risk factor management - Nutrition and heart-healthy lifestyle habits - Stress management - Exercise and physical activity - Medication adherence - Engage patients in interactive discussions and encourage participation during classes. - Adapt teaching approaches to accommodate different learning styles and patient needs. - Incorporate light guided stretches or simple exercises when appropriate to reinforce educational concepts. - Create a supportive and inclusive learning environment that encourages patient engagement and questions. - Monitor class participation and patient engagement. - Communicate any patient concerns or questions to the care team as needed. - Maintain professionalism and follow program guidelines for virtual class facilitation. Qualifications - Experience teaching, facilitating, or presenting clinical educational content to groups. - Strong communication and presentation skills. - Comfortable speaking to and engaging groups in a virtual environment. - Ability to explain health concepts in clear, patient-friendly language. - Comfortable leading light stretches or basic exercises during education sessions. - Ability to engage patients with different learning styles. Requirements - Background in one of the following fields: - Exercise Physiology - Cardiac Rehabilitation - Nursing - Health Coaching - Nutrition / Dietetics - Health Education - Kinesiology - Experience working with cardiac patients or chronic disease populations. - Familiarity with cardiac rehabilitation or preventive health programs. - Experience teaching virtual or online classes. Benefits - Compensation: $30 per completed 60-min group education session. Company Description One in three people die of heart disease - it's time to change that. We're redesigning heart health from the ground up so that everyone can live fuller lives. Our team consists of mission-driven clinicians, engineers, and professionals attacking a problem using evidence-based research and guidelines for cardiovascular rehabilitation. We’re working to deliver exercise and wellness for the older adult cardiovascular disease using telemedicine. We are dedicated to delivering exceptional services that enhance the lives of our patients.

Job Title: Remote Exercise Physiologist Classification: 1099 Contractor Work Structure: Fully Remote Schedule/Shift: 10am-6pm ET Mon-Fri Team: Intensive Cardiac Rehabilitation Reporting to: Clinical Staff Program Manager/Senior Manager of Cardiac Rehab Location: United States Compensation: $20-$30 per patient session (30 and 60 minute sessions available) About Us: One in three people die of heart disease - it's time to change that. We're redesigning heart health from the ground up so that everyone can live fuller lives. Our team consists of mission-driven clinicians, engineers, and professionals attacking a problem using evidence-based research and guidelines for cardiovascular rehabilitation. We’re working to deliver exercise and wellness for the older adult cardiovascular disease using telemedicine. We are dedicated to delivering exceptional services that enhance the lives of our patients. Position Overview: The Remote Exercise Physiologist plays a pivotal role in supporting patients enrolled in our cardiac rehabilitation program. The role focuses on providing exercise programming, as well as helping patients navigate through the program through goal setting, progression tracking, and providing education and guidance on heart-healthy lifestyles. The Remote Exercise Physiologist will also support patients in managing their recovery post-cardiac event. The Remote Exercise Physiologist will work closely with a multidisciplinary team including nurses, exercise physiologists, and dietitians to provide comprehensive care for patients in various stages of recovery. Responsibilities: - Patient Assessment and Monitoring: - Perform comprehensive health assessments of cardiac rehab patients, including physical fitness, medical history, lifestyle habits, and psychological wellbeing. - Monitor patients' progress and adjust rehabilitation plans as needed, tracking metrics such as exercise tolerance, heart rate, and blood pressure. - Personalized Care: - Work with patients on exercises for our focus populations, typically older adults with cardiovascular issues (over telehealth/video conferencing platform) - Implement exercise plans according to current professional and organization standards - Review patients progress, evaluating compliance and patient response to exercise - Lead group exercise sessions for individuals with similar health issues - Update group exercise programming in collaboration with the clinical operations team and medical director - Document all information in an accurate, concise, and timely manner - Behavioral Coaching: - Offer motivation and emotional support to patients, addressing any concerns or barriers to following their rehabilitation plan. - Utilize cognitive-behavioral strategies to help patients overcome challenges, such as anxiety, depression, or lack of motivation. - Identify and address barriers that would hinder program completion. - Education and Counseling: Provide education on cardiovascular health, nutrition, and stress management, promoting heart-healthy behaviors. - Provide counseling on lifestyle modifications, including smoking cessation, dietary changes, stress reduction, and medication adherence. - Promote the importance of regular attendance in the program - Sign patients up for group education classes. - Identify barriers to group education participation. - Collaborative Care: - Work closely with a multidisciplinary team, including cardiologists, nurses, physical therapists, and dietitians, to ensure comprehensive care for each patient. - Provide regular updates on patient progress and challenges to the healthcare team. - Data Collection and Documentation: - Maintain accurate and timely documentation of patient assessments, progress, and communication. - Record relevant data for tracking and reporting on program outcomes, patient goals, and adherence to the rehab plan. Skills & Qualifications: - Education: Bachelor's or Master's degree in Health, Exercise Science, Kinesiology, or related field. - Certifications:. - CPR and First Aid certification. - *ACSM or AACVPR Certification is a requirement - either Certified Cardiac Rehabilitation Professional (CCRP), Certified Exercise Physiologist (EP-C), Clinical Exercise Physiologist (CEP) or Registered Clinical Exercise Physiologist (RCEP) - Experience: - Experience working in a clinical or rehabilitation setting, ideally with cardiac patients. - Experience leading Group classes or Group Fitness Instructor - Skills: - Strong communication and interpersonal skills, with the ability to explain complex medical information in an understandable way. - Knowledge of cardiovascular disease management, exercise prescription, and behavior change techniques. - Empathy and patience for patients with varying physical and emotional challenges. - Other Qualities: - Motivational and goal-oriented approach to patient care. - Ability to work independently and as part of a team. - Excellent organizational and time management skills. *Note: This is a 1099 contractor position

• Patient assessment and monitoring through comprehensive health assessments and progress tracking. • Personalized and collaborative care, including developing treatment plans and working with a multidisciplinary team. • Behavioral coaching to support patients in overcoming challenges. • Education and counseling on health, nutrition, and lifestyle modifications. • Data collection and documentation of patient assessments and progress.

Cardiac Rehab Patient Retention Specialist - Contractor Only Job Title: Cardiac Rehab Patient Retention Specialist Classification: 1099 Contractor Work Structure: Fully Remote Schedule/Shift: Monday- Friday Team: Clinical Operations Reporting to: Senior Manager Location: United States Compensation: $20 per hour About Us: Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives. We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan. We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health. Position Overview: The Patient Retention Specialist at Recora Health plays a key role in ensuring patients remain engaged and active throughout their virtual cardiac rehabilitation journey. This role focuses on identifying and addressing potential barriers to retention, improving the patient experience, and helping patients achieve better health outcomes through consistent participation in the virtual care program. Key Responsibilities: 1. Patient Engagement & Relationship Building - Serve as a primary point of contact for patients identified as at-risk for dropping out of the program. - Build rapport and trust with patients through proactive outreach via phone, text, and email. - Maintain regular check-ins to encourage continued participation and adherence to the program. 2. Retention Strategy Execution - Implement and optimize patient retention strategies developed by the Clinical Operations team. - Track patient progress, attendance, and engagement to identify early signs of disengagement. - Work collaboratively with care providers to re-engage patients when needed. 3. Escalation Management - Address patient concerns or barriers that could impact retention (e.g., technical issues, scheduling conflicts, motivation). - Escalate clinical or urgent issues to appropriate team members (e.g., clinical leads, tech support). 4. Data & Reporting - Monitor key metrics related to retention (e.g., attendance rates, churn). - Document all outreach and patient interactions accurately in the Provider Portal - Provide weekly updates on patient retention trends, challenges, and opportunities for improvement to team. 5. Collaboration & Cross-Functional Communication - Work closely with exercise physiologists, and patient support teams to ensure a seamless experience. - Participate in regular team huddles, strategy meetings, and case reviews to share insights and patient feedback. 6. Education & Motivation - Help patients understand the benefits of the program and the importance of consistency in their care plan. - Provide motivational support and educational resources to help patients overcome obstacles to engagement Qualifications: - - Bachelor’s or Masters degree in one of the following: - Health Education - Communications (with healthcare experience) - Exercise Science/ Physiology - Preferred/Beneficial: - Bachelor’s degree in a health-related field - Certified Health Coach or CHES (Certified Health Education Specialist) 🩺 Experience - 1–3+ years in patient engagement, case management, or healthcare customer service, preferably in: - Cardiac rehab - Chronic disease management - Virtual/ Remote Setting - Experience with motivational interviewing, health coaching, or patient outreach is a strong plus. *Note: This is a 1099 contractor position