The Role Recora is on a mission to empower everyone to live a long, full, and optimal life. We’re seeking a Manager of Product Operations to be the go-to resource for the internal teams that deliver care at Recora. You'll work hand-in-hand with our Care Operations team to make sure they are able to seamlessly deliver high-quality care to patients across multiple service lines, including established, newly launched, and scaling lines. This role reports directly to Recora’s Head of Product, with high visibility and access to company leadership. You may be the right fit for this role if: - You’re comfortable getting your hands dirty to get things done. You are adept at finding the workaround, running the manual process, and owning tasks end-to-end so that our care delivery teams have what they need to serve patients and our team can meet our goals. - You have enough product intuition to understand whether a request to our engineering team is big or small, and when it makes sense to escalate vs. own a task, and a desire to continue to hone those skills. - You enjoy solving puzzles and going deep into data analysis to identify and understand problems This role spans both our internal care delivery tooling and our member-facing app. You'll develop deep familiarity with how our products work across multiple service lines, become the person who knows what's broken, what's confusing, and what's worth fixing - and translate that into clear, prioritized feedback that shapes our product roadmap. We're looking for someone early in their career who is curious, scrappy, and energized by the intersection of product and operations. If you've spent time in product ops or operations management and find yourself constantly asking why a tool or process works the way it does - and rolling up your sleeves to make it better - this role is for you. What You'll Do Internal User Support & Feedback - Be the primary resource for internal users when they run into issues or friction with our tools - Triage incoming requests - distinguishing between training gaps, workflow issues, and true product problems - Build and maintain processes for capturing, organizing, and communicating user feedback across service lines - Partner closely with Care Operations to stay on top of what's working and what isn't, and to make sure product changes translate into smoother workflows in practice Rollouts & Communications - Manage the operational aspects of product releases that affect both internal teams and members - coordinating timing, preparing teams, and following up on adoption - Write clear, targeted communications tailored to patients, internal users, and executive stakeholders - Identify risks before a rollout and flag them early; identify gaps after launch and make sure they get addressed Deep Dives & Special Projects - Take on focused research projects that require getting into the weeds: analyzing product usage data, mapping how a workflow functions end-to-end, or documenting how our tools behave across different scenarios - Build and maintain knowledge bases that help internal users (and the product team) understand how our tools work - Surface patterns and trends across feedback, support requests, and data - and identify where a targeted change could have an outsized impact on the team or the business - Help answer the question we'll often be asking: "Is there a product problem here?" - even when the answer takes some digging What We're Looking For Note: we consider applicants of all backgrounds. The below is simply a list of useful experiences. If you are excited about what we’re building but don't meet some of the criteria below, please don’t let that discourage you from applying! - 1-3 years of experience in product operations, operations management, or a similar role - this is a great second job for someone who's been building foundational skills and is ready to go deeper - Strong ops instincts: you notice when a process is inefficient, you ask questions, and you follow things through to resolution - An interest in product: you don't need to have shipped features, but you should be the type of person who wonders why a product works the way it does - Comfort with ambiguity: some of the most important work in this role will involve investigating ambiguous situations without a clear answer at the start - Strong written and verbal communication skills - A strong sense of ownership and a desire for autonomy - High attention to detail and a low tolerance for things falling through the cracks - Collaborative and low-ego: you'll be working closely with clinical and operations teammates who are experts in their domain, and building trust with them matters - Some experience using AI day-to-day to optimize efficiency Nice to have: - Experience in healthcare, digital health, or another highly regulated or operationally complex environment - Familiarity with care coordination workflows, patient-facing apps, or clinical tools - Experience in an early-stage or scaling startup - Comfortable working with data (SQL/Excel) to discover insights - Exposure to how software is built - NYC-based candidates excited to work IRL 2+ days per week preferred; exceptional remote candidates will be considered Why This Role You'll get close to Recora’s products, and you'll develop a level of institutional knowledge that's rare this early in a career. You'll work cross-functionally across the organization at all levels, directly supporting directors and department heads. Your work will have immediate and measurable impact, as well as a direct line to what gets built and improved. This is a role where intellectual curiosity and operational rigor both matter, and where there's genuine room to grow. Benefits - Equity compensation in Recora - Generous PTO / sick leave / health benefits - FSA Commuter Benefits - 401(k) plan - Free lunch and snacks in the NY office - Health and wellness stipend Recora is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

Our Product Operations team is looking for a Product Operations Analyst Intern who is excited about the intersection of product, data, communication, and AI. In this role, you’ll help turn messy, real-world information into clear insights that support better product decisions, while learning how a modern SaaS company uses data and AI to improve both customer experiences and internal workflows. You’ll work closely with product leaders, product owners, and operations partners, gaining hands-on experience with analytics, documentation, and process improvement in a culture that lives our values. What You’ll Do - Participate in Unanet's 12-week internship program starting on June 1, 2026 - Support product and operations leaders with basic data analysis, using tools like Excel/Google Sheets to organize, clean, and interpret product and operational data. - Help transform data and research inputs into clear, simple summaries, including write-ups, slides, and lightweight dashboards that inform product decisions. - Assist with lightweight research and discovery work (e.g., reviewing notes, themes, and feedback) and help synthesize patterns or trends. - Contribute to documentation and knowledge organization (e.g., meeting notes, decision logs, shared resources) so teams can find and reuse information quickly. - Experiment with AI tools (where appropriate and guided by our practices) to accelerate tasks like summarizing content, drafting documentation, or exploring data. - Partner with teammates to improve processes—spotting inefficiencies, proposing small experiments, and helping track outcomes. Who You Are - Current college student (rising junior/senior or similar) with interest in product, data, or business/technical fields. - Background or strong interest in humanities or communications majors and how these skills apply to product and data work (e.g., critical thinking, writing, argumentation). - Demonstrated interest in data analytics (coursework, projects, clubs, or similar) and basic comfort with tools like Excel or Google Sheets; bonus if you’ve been exposed to SQL or BI tools. - Curious about AI technology and motivated to learn how AI can improve products and internal processes. - Strong analytical mindset: you enjoy digging into problems, asking “why,” and turning data into simple, understandable insights. - Strong writing and communication skills, especially when it comes to synthesizing information and explaining findings clearly to different audiences. - Effective communicator in both writing and conversations, able to explain what you found, how you found it, and why it matters. - Humble, hungry, smart: - Humble: open to feedback, willing to do unglamorous work, and focused on the team’s success. - Hungry: self-starter, eager to learn, and reliable in following through on tasks. - Smart: good judgment, emotionally intelligent, and someone who works well with others. - Comfortable working with messy information, organizing it, and keeping details accurate. - Willing to learn about Unanet’s products, customers, and internal tools and apply that knowledge quickly in your work. - Shows initiative and curiosity: proactively asks questions, explores new tools (including AI), and looks for ways to make the team’s work more effective. Our Values - We are a Team: Employees, customers, and partners working together. - We are Customer-Focused: Customers are the heart of everything we do. - We are Driven: Seeking exceptional outcomes. - We Own Our Success: Every employee has a stake in our company. - We do the right thing and have fun in the process. The salary range for this opportunity is $18.00 per hour. You will be eligible for employee equity as well as discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits. Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.

Job DetailsJob Location: Allied Benefit Systems - CHICAGO, IL 60606Position Type: Full TimeSalary Range: $23.00 - $24.00 HourlyJob Category: OperationsPOSITION SUMMARY Interact between our internal/external teams and the client to offer the best customer service through claim review and investigation, replying via email. Execute investigation of multiple claim functions, including but not limited to the management and facilitation of HRA RX claim reviews, RRTs, claim processing and special claim requests. ESSENTIAL FUNCTIONS Mediate between our members and our administrative team. Use Outlook and external programs to communicate with the member or agent the status of all open claims. Advocate for our members through investigation of open claims to ensure timely processing of payments. Push failed claims over $10K through the IPAO process until completed. Understand the role of the Administrator, and back the Administrator team up when needed. Executes effective resolutions on claim issues and ensures that the appropriate Allied teams are informed, handles claim escalations, and sees through to completion. Processes fee claims for Case Management, Enhanced Case Management, HRA Pharmacy claims and various other vendor fee. Demonstrates strength and understanding of all workflows and business processes to execute the overall service strategy for BPO Clients. Fosters a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations. Will own responsibility for and facilitate communications as stated above, handle escalations and oversee assist in various ad hoc projects as assigned. Perform other duties as assigned. EDUCATION Bachelor’s degree or equivalent work experience, required EXPERIENCE AND SKILLS 2+ years experience in an administrative or data entry role required Group Health Insurance/Benefits experience preferred Experience working with medical claims a plus Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient Microsoft Office Suite or related software. POSITION COMPETENCIES Communication Customer Focus Accountability Functional/Technical Job Skills PHYSICAL DEMANDS This is a standard desk role – long periods of sitting and working on a computer are required. WORK ENVIRONMENT Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend. Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.Qualifications

What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. About the team & opportunity This is an exciting opportunity to take on a high visibility role in delivering against Calendly’s most important business outcomes, and will also be an opportunity to set the standard for operational excellence at Calendly. We are looking for a dynamic and strategic contributor who can influence stakeholders across the organization, drive cross-functional alignment, and lead through influence to deliver on a portfolio of high-impact, high-complexity programs and projects. This role reports to the Senior Director of Product Operations. A day in the life of a Staff Product Operations Manager at Calendly As a Staff Product Operations Manager, you will manage a portfolio of R&D programs and projects, ensuring that all aspects of the program are well defined and aligned – from setting program-level objectives and success metrics to driving alignment around scope, timelines, and dependencies; and actively managing and triaging ongoing risks and decisions to remove obstacles and impediments along the way. You may also launch and oversee core PDLC initiatives that span the R&D organization. On a typical day, you will be working on: - Leading end-to-end delivery of a portfolio of strategic programs and projects from problem space definition to customer impact – including defining program-level OKRs, scope, resourcing requirements, milestone timelines, dependency management, risk mitigation, decision making, progress/impact tracking, health metrics, etc. - Partnering with leadership and cross-functional stakeholders across the organization to surface underlying needs and desired outcomes, anticipate and remove obstacles, and drive progress through clear problem framing and decision-making facilitation. - Establishing (and modeling) the standard for the Product Operations craft at Calendly – including establishing best practices for planning, prioritization, execution, governance, data-driven decision making, etc. - Improving cross-functional collaboration and communication by creating shared understanding and alignment, and serving as a leader to the team as we navigate uncertainty and change. - Identifying organizational problems and opportunities, then defining and leading the programs, processes, and tools needed to help the organization operate effectively and achieve its goals. What do we need from you? - 10+ years of product operations or direct program management experience managing high-complexity, high-visibility, high-impact enterprise-wide programs Candidates located in San Francisco are highly preferred; this role requires frequent travel to San Francisco for the first 6-12 months (up to 2-3 times a month for several days at a time) - Demonstrated ability in leading programs across a wide range of business and technology-related topics from problem space definition to customer impact (bonus: strong understanding of SaaS technologies, Product Development Lifecycles or demonstrated ability to collaborate with engineering teams on complex technology programs) - The ability to assimilate different points of view to create shared understanding across a broad spectrum of stakeholders - Exceptional leadership and communications skills; proven ability to influence without authority, build trust, manage complexity and drive business results - Demonstrated experience managing programs in a remote-first environment, with familiarity applying change management practices to drive adoption; strong command of collaboration tooling administration and enablement (e.g., Jira, Confluence, automation workflows) - B.A. in a business or technical field; M.B.A., P.M.P, or comparable certification a plus - Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. Tier 1 Salary Hiring Range $230,520—$291,540 USD Tier 2 Salary Hiring Range $211,310—$267,245 USD Tier 3 Salary Hiring Range $192,100—$242,950 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: - Tier 1: San Francisco, CA, San Jose, CA, New York City, NY - Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. - Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.