Covetrus® is a global animal health technology & services company dedicated to empowering veterinary practice partners.
Clinical Growth Advisor
Location
District Of Columbia + 1 moreAll locations: District Of Columbia | Michigan
Posted
74 days ago
Salary
$94.3K - $134.8K / year
Seniority
Lead
Job Description
Clinical Growth Advisor
Covetrus
• Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience. • Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback. • Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes with Covetrus tools and services. • Increase dollars in same-store growth and reduce the number of deactivations. • Strong focus on top-tier or strategically significant clinics to drive partnerships with our technology offerings for our clinics’ long-term success. • Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities, ensuring full adoption of Covetrus solutions. • Assist practices in integrating Covetrus tools into their workflows to boost efficiency and drive measurable growth. • Help customers understand and utilize platform analytics to achieve baseline benchmarks, ensuring measurable return on investment. • Collaborate with Veterinary Relationship Managers (VRMs) to identify growth opportunities, target underperforming accounts, and drive workflow optimization of the tools. • Conduct advanced demonstrations of Covetrus solutions to deepen customer understanding and drive faster close rates. • Identify and promote additional features and complementary solutions, aligning with customer needs to expand their engagement. • Provide customers with financial insights, including usage patterns and recommendations to maximize outcomes. • Resolve customer banking and payment-related inquiries, ensuring smooth financial operations. • Identify potential risks through data-driven insights and collaborate with VRMs to proactively address concerns. • Implement risk mitigation plans to prevent churn and enhance customer retention, ensuring continued engagement with Covetrus solutions. • Ensure customers understand and maximize the value of Covetrus solutions through clear communication and alignment with business goals. • Partner with customers to integrate marketing strategies that highlight platform benefits, including new platform features that increase practice growth, efficiencies and client loyalty. • Gather Voice of the Customer data to inform internal strategies, enhance products, and improve the overall customer experience. • Serve as a conduit between the clinic and product development, service, and data analytics to provide customer feedback on enhancements, tools needed, marketing solutions, and competitive intelligence.
Job Requirements
- Bachelor’s degree in business, life sciences, or a related field
- 8+ years in a veterinary practice (e.g., Practice Manager) or related industry role
- Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred
- Comprehensive understanding of veterinary industry challenges, trends, and technology solutions.
- Adaptability and strong problem-solving skills
- Experience with objection handling
- Must have the ability to follow through to solve customer problems and deliver value
Benefits
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
- Certain positions may include eligibility for a short-term incentive plan
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