Requisition Number: 2339891 Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. Optum is seeking a visionary Digital AI architect for our Contract Center Transformation. The successful candidate will play a critical role in transforming our voice and digital experiences to conversational experiences, through multiple engagement channels (including web, app, chat, voice, and search), with a particular emphasis on transforming how consumers engage in the US health care system. In this role you will help make UnitedHealth Group's consumer obsessed digital vision come to life by using AI to deliver our next generation Conversational Experiences. Define and lead the strategic vision, architecture, and implementation of AI contact solutions across our consumer-facing digital experiences. Partner closely with business and product teams to identify and prioritize strategic opportunities for leveraging AI within web, mobile, chat messaging, voice messaging, and search channels. Oversee the development of scalable, secure, and innovative AI solutions designed to enhance consumer engagement and deliver personalized, intuitive self-service experiences that transform our current digital experiences into conversational experiences. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Own digital chat/messaging architecture on Amazon Connect across web and mobile experiences, with support for asynchronous customer conversations and modern digital channels as required by the business - Design and implement chat contact flows that deliver consistent, brand-aligned customer experiences: intent capture, authentication/verification, routing, queue handling, and bot-to-agent handoff - Build chatbot-assisted digital experiences in Amazon Connect chat flows, including intent/slot design, fulfillment, and robust fallback/escalation patterns - Implement rich digital interactions to reduce friction, enable self-service, improve resolution, and increase containment in chat - Enable an effective human agent chat experience: configure and optimize agent workflows in agent workspace/CCP, and integrate customer context (CRM/cases/knowledge) to reduce handling time and improve resolution quality - Define integration patterns between Amazon Connect and enterprise platforms (CRM, identity, customer profile/data services) - Establish observability and conversation analytics for chat: logging/tracing, dashboards, transcript access, and improvement loops using conversational analytics (chat sentiment, categorization, summaries/search) - Lead security, privacy, and compliance-by-design for digital channels (PII handling, encryption, access controls, retention/redaction policies where applicable) - Act as a senior individual contributor leader: drive design reviews, publish reference patterns/standards, mentor engineers, and influence stakeholders across Product, Engineering, and Contact Center Operations - Assess new AWS Connect capabilities and lead internal collaboration to determine technical and business value You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in Computer Science/Engineering (or equivalent practical experience) - 5+ years of experience in solution architecture and/or software engineering for digital customer experience, messaging, chat, or contact-center platforms - 3+ years hands-on experience implementing Amazon Connect digital/chat solutions in production (chat flows, routing, agent workflows), or equivalent CCaaS experience plus demonstrable Amazon Connect depth - 3+ years of experience building or integrating customer chat experiences into web/mobile applications using platform APIs/SDKs and secure authentication/session patterns (including knowledge of Connect chat session initiation and participant connectivity concepts) - 3+ years of experience implementing conversational AI for chat (Amazon Lex or equivalent), including conversation design, fulfillment, and escalation to human agents - 3+ years of experience improving agent chat workflows (agent workspace/CCP) and integrating agent tooling with CRM/cases/knowledge to improve resolution and reduce rework - Experience with AI in engineering workflows (standards, guardrails, reusable prompts/patterns, evaluation/quality checks) and using it to accelerate modernization roadmaps and improve developer productivity without compromising quality - Solid AWS fundamentals (IAM, Lambda, CloudWatch, API patterns) and solid integration skills (REST/event-driven, data contracts, error handling) - Demonstrated ability to lead through influence: produce architecture artifacts, run technical workshops, and communicate clearly with technical and non-technical stakeholders - Operational mindset: monitoring/alerting, incident support, root cause analysis, and change safety for customer-facing digital channels Preferred Qualifications: - AWS Certifications (Solutions Architect, DevOps Engineer, Developer, or specialty equivalents) - Experience with Contact Lens for chat analytics, including transcript search, categorization, and integration patterns for consuming analytics outputs at scale (e.g., streaming/near-real-time pipelines) - Experience designing asynchronous messaging behaviors and multi-step conversations (resume conversations, handle long gaps, maintain context across devices/channels) - Experience with Infrastructure-as-Code and CI/CD (Terraform/CloudFormation/CDK, automated testing/validation of flows and integrations) - Experience partnering with UX/content/conversation designers to improve chat usability, tone, and containment without harming resolution outcomes - Ability to architect cross-channel experiences that minimize customer effort, building consistent UX and operational workflows across chat, human-assisted chat, and voice, with unified routing, reporting, and quality insights *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary Freewheel’s Enterprise Architecture team partners closely with our Product and Engineering organizations to translate target business outcomes and client requirements into scalable product designs and technical solutions – delivered on our cloud-native platforms. You will be a strategic member of the architecture group that will provide recommendations and technology design guidance for Product Management and Technology leadership to drive smart investment across our technology portfolio. We are looking for an architect with experience in the Ad Tech industry who can quickly ramp up on our business processes, application portfolio, and data architecture – in order to develop Solution Blueprints, product-aligned Architecture Roadmaps, Reference Architectures and Extensibility Frameworks that accelerate innovation while protecting performance, reliability, security, and cost efficiency. Job Description Core Responsibilities - Serve as the architecture interface between Product and Engineering, converting market and client needs into pragmatic, end-to-end solution designs for Streaming Hub (SSP/ad server), Programmatic Demand (DSP), Audience/Identity, Measurement, and Revenue Science platforms. - Produce Solution Blueprints, Reference Architectures, and Architecture Decision Records (ADRs) that balance speed with long-term maintainability, platform consistency, and extensibility. - Guide Product-aligned Architecture Roadmaps, sequencing capabilities to deliver measurable business value while reducing technical debt. - Provide hands-on design leadership for cloud-native (Kubernetes, microservices, data plane/control plane) systems including reliability (SLOs/SLA), observability, security, privacy, and cost controls. - Shape standards for data contracts, identity, consent, measurement, and programmatic interoperability across buy- and sell-side workflows. - Identify and lead strategic initiatives to grow our technical capability, reducing tech debt, improve software quality and velocity. - Establish common practices for teams to ensure end software and systems interact seamlessly with one another - Advise and support leaders on technical choices and associated risks and rewards on build, buy, extend, customize and deprecate strategies; facilitate architecture reviews; and de-risk delivery with proof-of-concepts and reference implementations. - Reinforce and voice support for grounding principles to ensure architecture designs are stable, secure, scalable, reusable, and operable.    - Review and ensure Solution Designs produced both internally and by 3rd party suppliers.  - Apply new and innovative ideas to business and technology constraints, champion diversity and innovation.  - Develop strategies and guidelines on cloud governance, tech stack selection, capability development and systems deprecation.    Expectations - Operate as a product-minded architect who frames design choices in terms of client value, market differentiation, and time-to-impact. - Raise the bar on platform thinking (shared services, paved roads, golden paths), ensuring we build once and reuse broadly. - Lead design forums and cross-functional architecture reviews; drive clarity via ADRs and migration plans that teams can execute. - Balance near-term delivery with long-term modernization (domain boundaries, event-driven patterns, data mesh where appropriate). - Model pragmatism and coaching—unblock delivery teams, simplify where possible, and document patterns others can follow. - Drive results and growth. Contribute to measurable operational excellence (availability, latency, quality, resilience, security, cost) tied to business SLAs/SLOs. - Guide, encourage, and empower teams around you by leaning into problems and encouraging them to do so too. Contribute to talent growth by mentoring architects/engineers and evolving our EA practices and artifacts. - Knowledge of emerging solutions, systems, applications and tech stacks. - Respect and promote inclusion & diversity.    Experience Needed - 10+ years in software architecture/engineering, with 5+ years leading distributed, high-scale, low-latency systems (Go/Java/Scala, gRPC/REST, Kafka/Pub-Sub, columnar/NoSQL stores). - Designed or led architectures for ad serving and SSP platforms (preferably premium video/CTV), including unified decisioning (direct + programmatic), mediation, forecasting, and yield protections. - Working knowledge of header bidding, deal types (OpenRTB, PMP, curated deals), supply-path optimization (SPO), and auction transparency. - Built or integrated with DSP workflows (planning, activation, bidding, pacing/optimization, frequency management, brand safety, measurement). - Practical grasp of identity & addressability (e.g., first-party graphs, UID2/PPID concepts, clean rooms), and how buyers/sellers align IDs for targeting and measurement (preferably in CTV). - Architected privacy-centric audience and measurement capabilities—data onboarding, audience building/forecasting, reach/frequency, outcomes—using standardized signals and ID interoperability. - Kubernetes (multi-cluster, multi-region), service mesh, autoscaling, observability (OpenTelemetry), and resilience engineering; hands-on with at least one major cloud. Experience with multi-cloud architecture a plus. - Strong security and privacy patterns (OAuth/OIDC, tokenization, encryption, secrets, least-privilege, auditability) and FinOps sensibilities. Hands-on experience with API management and API security standards. - Proven track record turning ambiguous business needs into roadmaps, blueprints, and execution plans; excellent communication with senior product leaders, engineering, sales, and client-facing teams. - Bonus: Experience with live events / live linear ad decisioning, SSAI, or programmatic for live sports/news. Knowledge of curated supply strategies and buyer curation tools is a plus. - Bonus: Working experience with AI/ML and analytics platforms. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities. Disclaimer: - This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Cloud Architectures, Cloud-Native Computing, Cross-Functional Leadership, Data Center Technology, Enterprise Architecture, Infrastructure As Code (IaC) Compensation National Pay Range: $126,283.91 USD-$295,977.91 USD Illinois Pay Range: $134,176.65 USD - $260,460.56 USD Colorado Pay Range: $142,069.40 USD - $272,299.68 USD Hawaii Pay Range: $165,747.63 USD - $248,621.45 USD Washington DC Pay Range: $181,533.12 USD - $272,299.68 USD Maryland Pay Range: $149,962.14 USD - $272,299.68 USD Minnesota Pay Range: $142,069.40 USD - $248,621.45 USD New York Pay Range: $149,962.14 USD - $295,977.91 USD Washington Pay Range: $142,069.40 USD - $284,138.80 USD New Jersey Pay Range: $157,854.89 USD - $284,138.80 USD Vermont Pay Range: $149,962.14 USD - $236,782.33 USD Massachusetts Pay Range: $157,854.89 USD - $284,138.80 USD California Pay Range: $142,069.40 USD - $263,091.47 Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 15 Years + Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

ENG has evolved, expanded and become increasingly complex, but continues to be dedicated to being a high-growth, well-run, profitable business with employees and contractors located throughout the world. A modeler, as its very name says, is the one who models the buildings in Revit or similar programs. Depending on their seniority or expertise, they can model one or more disciplines. Modelers at ENG must also understand and review discipline specifications, project manuals, and submittals (Quality Analysis), and be able to read the design information provided by our clients to create accurate and constructible BIM models. A BIM Specialist generally covers the modeling of different trades (Architecture, Structure or MEP), depending on your background and expertise, whose extent will depend on the scope of the project (specific zones or entire buildings), and whose quality will go according to clients’ requirements and the services provided by the team you end up joining. This position requires a high level of modeling quality (expertise, technical knowledge, LOD and QAQC capabilities), and more autonomy in its self-management and modeling capabilities (studying whatever's necessary according to each trade). A BIM Specialist saves the client problems, detecting possible conflicts throughout the initial information review and the modeling and coordination phases. Mandatory Requirements - Intermediate level of English (required) - Degree in Architecture or Civil Engineering, with a general construction background. - Basic to advanced knowledge of U.S. construction methods. - Advanced Revit proficiency with applied experience in the Architectural trade. Desirable Requirements - Experience with electrical detailing. - Knowledge of BIM trade coordination and AutoCAD. - Experience using Navisworks, including clash detection. - Knowledge of BEP (BIM Execution Plans) and BIM implementation processes. Company Culture and Values - Candor: We value honesty, openness, and sincerity in all interactions. - Accountability: We take ownership and are committed to delivering high-quality work on time. - Win-Win Mentality: We strive for mutual success in all business relationships. Growth Opportunities As part of our commitment to your career progression, we offer: - Career Development Programs. - Internal Mobility. - Performance-Based Promotions. - Leadership Opportunities. - Project Diversity. Why join us? Explore our amazing benefits! ✨ 🌍 Work from Anywhere: Flexibility to work remotely or from a coworking space. 🌴No Policy for PTO: Recharge with flexible paid time off when you need it. 🎉 Wellness & Culture: Freedom and responsibility culture, healthy snack allowances, fun challenges and team celebrations. 🎓Continuous Learning: Programs to develop your technical and soft skills. 💻Work Equipment to Keep You Productive: We provide everything you need to create the perfect workspace. 🎧Tech & Office Allowances: Upgrade your workspace with our one-time allowances. With "Pimp up your Devices," and “Home Office set up allowance” you can upgrade gadgets for a better experience. 📶 Monthly Internet Allowance: Stay connected with a monthly allowance for internet and expenses. 💵 Highly Competitive Compensation Package: Includes both fixed and variable payments, all processed in our local currency, USD. #LI-DNI

• Support team growth • Assist with development of IGA plans/roadmaps for customers which will enable them to execute upon strategies. • Rationalize different security solutions against requirements, risk, and constraints. • Undertake EIM methodologies/techniques and the interpretation/application of their output in the definition of Security Architectures. • Provide thought leadership, through participation in industry groups, delivering talks, writing technical and industry specific blogs, vulnerability research, industry PR interviews, and/or contributing to security publications • Track and monitor current happenings within the security industry relative to the Identity and Access Management space. • Contribute to internal team building, knowledge transfer, and training activities within the Strategic Consulting team. • Improve methodologies, tooling, reporting and other processes to improve and enhance inter- and intra-team efficiency, Assist in the development and roll-out of new Strategic Consulting methods and tools. • Work across Identity to improve outcomes for customers by increasing cross-business offerings and services • Work with customers to help them articulate and document their business requirements/use cases and understand how those requirements translate into features and functionality. • Provide oversight on engagements (pending number of engagements where assigned as primary consultant). • Responsible for 2-6 projects simultaneously (including leadership and knowledge of project and client details). • Able to deliver and lead other consultants in complex projects. • Facilitate workshops and assessments in front of large audiences based on experience and knowledge in specific technologies/practices.